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Rapiscan Systems

Sr Field Service Technician

Vancouver, BC, Canada

Pay: $38 to $48 USD / hour
Job type: Full-time
Apply by: Oct 31, 2026
Education: High school diploma
Posting language: English
Posted: Oct 1, 2026

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Original job description

Overview

We are currently seeking a Senior Field Service Technician to be part of our fast paced and quality focused team. ** The candidate for this position will need to be based out of Vancouver, Canada. **

Responsibilities

A Sr. Field Service Technician (Sr. FST) with Rapiscan has the primary responsibility of ensuring the users of Rapiscan’s equipment are satisfied with its performance. This is a senior field level position that will require enhanced troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. This position will also be relied upon to assist FST I, FST II & Senior FST’s with troubleshooting and diagnostic skills, as well as making recommendations to management with regard to system performance, enhancements and general health and safety.

This position has additional reporting requirements of system status, to include Uptime Availability, Mean Time to Repair as well as review of Logistics plans in regards to forward stocked parts for correct min/max stocking levels based on parts used history reports to meet contracted Service Level Agreement requirements. It is expected that 70% to 80% of the time will be spent providing field repair and maintenance while the other 20% to 30% will be spent supporting the other FSTs, working with clients and the Billerica/Stoke offices to enhance equipment availability, service revenues, reporting, and supporting Sales and Marketing activities.

This position requires an individual who is able to resolve complex client issues through technical expertise and superior client handling skills. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, Customer Training, in addition to Sales Support. A Sr. FST will be expected to train and assist other FST I’s. FST II’s & SFST’s, plus provide corrective action recommendations to Technical Support, Manufacturing and Engineering. Other duties as required or directed.

Position is based out of Vancouver, Canada.

Maintenance, repair, installation and diagnosis of mobile x-ray units to component level at various customer sites.
Provides problem resolution and troubleshooting to customers.
Installs equipment at customer's location. Repairs equipment as required.
Acts as liaison between customer and company providing feedback regarding quality and customer satisfaction.
Determines best method to resolve problems ensuring customer satisfaction.
Provides customers with knowledge and training of proper usage of equipment. Must be able to complete paperwork such as service reports, radiation surveys, parts requisitions, expense reports, etc. on time and error-free.
Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

Associate’s degree or above in Electronics or another technical related field highly desired.
High School Diploma required
6 + years’ experience in related field preferred.
Ability to interpret technical drawings, blueprints and schematics. Solid customer service skills needed.
Ability to communicate clearly.
Knowledge of X-ray imaging security systems a plus.
Ability to lift/push up to 50 lbs. on a frequent basis.
Ability to lift/push 50 or more lbs. with assistance on an occasional basis.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is regularly exposed to very low levels of radiation which are far below permissible exposure limits established by the Federal government (Nuclear Regulatory Commission (NRC) or Occupational Safety & Health Administration (OSHA).

Pay may range from $38 to $48 per hour

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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More about this job

Responsibilities

Maintain, install, diagnose, and repair mobile X-ray security equipment at customer sites, resolving complex technical issues and ensuring customer satisfaction. Support and train other field technicians, report system performance and service activity, and coordinate with customers and internal teams on equipment availability, parts planning, and corrective actions.

Requirements

A high school diploma is required, and an associate degree or higher in electronics or a related technical field is highly desired; six or more years of related experience is preferred. Candidates should have strong troubleshooting, customer service, and communication skills, be able to interpret technical drawings and schematics, and meet the role’s physical requirements, including frequent lifting or pushing of up to 50 pounds.

Skills

Advanced Troubleshooting
Diagnostic Skills
Field Service
Equipment Repair
Equipment Installation
Preventive Maintenance
Customer Service
Customer Training
Technical Support
Reading Technical Drawings
Reading Schematics
Service Reporting
Radiation Surveys
Parts Inventory Planning
Clear Communication
Safety Awareness

Visa sponsorship

Not detected in the job text

Keywords

Mobile X-Ray Units
X-Ray Imaging Security Systems
Field Service
Emergency Service
Contract Service
Equipment Installation
Equipment Maintenance
Component-Level Repair
Troubleshooting
Diagnostics
Technical Drawings
Blueprints
Schematics
Customer Training
Technical Support
Service Level Agreements
Uptime Availability
Mean Time To Repair
Forward-Stocked Parts
Min/Max Stocking Levels
Radiation Surveys
Service Reports
Parts Requisitions
Health And Safety
Corrective Actions
Customer Satisfaction

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