CUSTOMER SERVICE AGENT
- Saint-Pie, QC, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset);
- Posting language
- English
- Posted
Original job description
Responsibilities
- Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service;
- Inform clients and negotiate solutions and cost charges with them;
- Process orders on various computer systems;
- All other related tasks.
- Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset);
- Essential written and spoken bilingualism;
- Knowledge of Microsoft Office Suite software;
- Has good organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.
More about this job
Responsibilities
Respond to and follow up on customer calls, emails, and faxes about lead times, pricing, and after-sales service. Inform customers, negotiate solutions and charges, process orders in computer systems, and perform related tasks.
Requirements
Requires Secondary V education and/or 3–5 years of customer service experience; manufacturing experience is an asset. Candidates must be bilingual in written and spoken communication, know Microsoft Office, and demonstrate organization, prioritization, collaboration, customer focus, and reliability.
Skills
- Customer Service
- Written and Spoken Bilingualism
- Microsoft Office
- Organization
- Prioritization
- Collaboration
- Customer Focus
- Reliability
- Negotiation
- Order Processing
- After-Sales Service
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Manufacturing
Keywords
- Customer Service
- Customer Calls
- Fax
- Lead Times
- Pricing Requests
- After-Sales Service
- Customer Communication
- Negotiation
- Solutions
- Cost Charges
- Order Processing
- Computer Systems
- Microsoft Office
- Bilingualism
- Manufacturing
- Office Furniture and Fixtures