Find work in Canada.

334,765 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 28 mins ago
Director of Business Development, Sports and Entertainment
Compass Group Canada
Toronto, ON · Greater Toronto Area, Canada
Full-time
Compass Group Canada is seeking a Director, Business Development to help drive growth across our Sports & Entertainment portfolio. This is a senior leadership opportunity for a highly…
Added 28 mins ago
Vice President, Global Markets Business Control – Commodities
BMO Capital Markets
Toronto, ON
Full-time
…locations, or operating models. The role works closely with Operations, Technology, Corporate Risk Insurance, Third Party Risk, Physical Security, and second-line Operational Non-Financial…
Added 30 mins ago
Director, Enterprise IT Internal Audit
Royal Bank of Canada
Toronto, ON
Full-time
We are seeking a Director in our Enterprise IT Internal Audit team. In this role, you will be leading a team of technical auditors to execute on core audit engagements focused on Technology…
Added 30 mins ago
Senior Associate, Nexus, Investor Delivery - Private Equity
MUFG Investor Services
Toronto, ON · Halifax, Nova Scotia
$63,750 to $93,500 CAD / year
Full-time
Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:
Added 43 mins ago
Senior Associate, Nexus, Investor Delivery - Private Equity
MUFG Investor Services
Toronto, ON
$63,750 to $93,500 CAD / year
Full-time
Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:
Added 44 mins ago
Senior Development Officer, Major Giving
London Health Sciences Foundation
London, ON
Contract
…dots? If so, London Health Sciences Foundation is hiring a Senior Development Officer, Major Giving…
Added 44 mins ago
Director of Global Communications - Apex Legends
Electronic Arts (EA)
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Electronic Arts and Respawn Entertainment are looking for a senior communications leader to help shape the growth of one of the industry's most influential FPS franchises, APEX Legends.
Added 1 hour ago
Executive Director
Tk̓emlúps te Secwépemc
Kamloops, BC
Full-time
Ensure all activities comply with the TteS Financial Administration Law (FAL) and relevant regulations. Uphold commitments to the Shuswap Nation Declaration, TRC Calls to Action, UNDRIP,…
Added 1 hour ago
Project Manager, Eastern Canada
Choice Properties
Toronto, ON
Full-time
Reporting to the Director of Construction – On and Eastern Canada, the Project Manager is accountable for the successful delivery of new-build commercial retail development projects…
Added 1 hour ago
Finance Officer
McGill University
Brown Student Serv.
Full-time
Reporting directly to the Associate Director Administration, the Finance Officer is responsible for the overall financial management of the Student Services organization, comprised of 7…
Added 1 hour ago
Director, Insurance Operations
CI Financial
Toronto, ON
Full-time
CI Financial is seeking a Director, Insurance Operations to lead the modernization and ongoing performance of our Canadian individual life insurance Operations function.
Added 1 hour ago
Sr. Website Experience & CRO Specialist
Altus Group
Toronto, ON
Full-time
The Senior Website Experience Specialist is responsible for managing and optimizing Altus Group's website ecosystem to drive engagement, lead generation, and conversion. This is a hands-on…
Added 1 hour ago
Sr. Director, Human Resources
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
As Senior Director, Human Resources, you will be the senior-most people leader for the standalone Ice Cream business in Canada and a member of the business leadership team. Partnering…
Added 1 hour ago
Senior Systems Engineer
Aviso
Vancouver, BC
$110,000 to $120,000 CAD / year
Full-time
Reporting to the Director, Technology Support Services, the Senior Systems Engineer is responsible for independently operating, engineering, and improving Aviso's hybrid infrastructure…
Added 1 hour ago
Director, Financial Planning & Analysis (FP&A)
Canlan Sports
Burnaby, BC
Full-time
In addition, the Director acts as a liaison with legal counsel and insurance providers, facilitating timely insurance policy renewals and implementing measures to mitigate financial and…
Added 1 hour ago
Operations Manager (Civil/FTTH Construction)
Telecon
Saskatoon, SK
Full-time
Reporting to the Senior Director of Operations; the Operations Manager is responsible to lead and manage all operations of their region. This includes health and safety, finances, contract…
Added 2 hours ago
SAP Functional Analyst
Norton Rose Fulbright
Montreal, QC
Full-time
Reporting to the Director, Financial Applications, the SAP Functional Analyst provides functional analysis, configuration, support, and continuous improvement for SAP Finance processes and…
Added 2 hours ago
Director, AI Technology Delivery
BMO
Toronto, ON · YNG
As Director, Technology Delivery Lead, you are accountable for the end-to-end technology delivery of Em, BMO InvestorLine's premier AI agent. You will lead the integrated delivery system…
Added 2 hours ago
Divisional Project Coordinator - Program Admin Officer 1-2
The Government of Nova Scotia
Halifax, NS
Under the direction of the Communities, Sport and Recreation Executive Director, the Coordinator is responsible for program coordination and assistance to the Executive Director,…
Added 2 hours ago
Business Analyst, Strategy and Execution
Lifemark Health Group
Toronto, ON · Brampton, ON
$70,000 to $90,000 CAD / year
Full-time
Reporting to the Director, Strategy & Execution, the Business Analyst plays a key role in helping Technology & Analytics translate strategy into action by supporting planning, reporting,…
Added 2 hours ago
Director Data, AI, and Specialized Business
Royal Bank of Canada
Toronto, ON
Full-time
Reporting to the Senior Director, the Director owns three connected mandates. First, the modernization of the Caribbean data foundation: evolving the data lake, data architecture and data…
Added 2 hours ago
Director AML Advisory
Royal Bank of Canada
Toronto, ON
Full-time
…joint ventures. The position escalates compliance concerns to senior leadership, develops policy and procedural content, and collaborates across business partners to provide expert…
Added 2 hours ago
Senior Manager, Integrated Program Delivery
Royal Bank of Canada
Toronto, ON
Full-time
Accounting Finance, Decision Making, Financial Forecasting, Financial Planning and Analysis (FP&A), Group Problem Solving, Investment Operations, Lease and Property Management - Real…
Added 2 hours ago
Senior Director, Regional Clinical Study Management
BeOne Medicines
Canada
Full-time
Leads regional clinical operations teams (including external partners working on a regional level) and acts as point of escalation for resolution of issues within the region for the…
Added 3 hours ago
Treasury Specialist
Seapeak
Vancouver, BC
$65,000 to $75,000 CAD / year
Temporary
In Treasury, we focus on managing Seapeak's cash and liquidity, maintaining the company's overall financial health, and mitigating financial risks to our business. This includes supporting…

Rates.ca

Customer Relationship Management Manager

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 23, 2026
Experience: 3+ years of hands-on Braze experience; campaigns, Canvases, segmentation, Liquid personalization, subscription groups, and reporting.
Posting language: English
Posted: Sep 23, 2026

Apply About employer

Applications open in a new tab.

Original job description

At Rates.ca Group Ltd., our mission is to help Canadians make better insurance and money decisions. We are Canada's largest digital acquisition platform for insurance and money, and our family of search-and-compare websites (Rates.ca, LowestRates.ca, and InsuranceHotline.com) attracts over 10 million Canadians every year. Scoop Insurance, our digital brokerage, serves more than 140,000 clients coast-to-coast.

About the Role

Reporting to the Director of Brand, the CRM Manager owns how we engage clients across the full policy lifecycle, from onboarding through service, renewal, and cross-sell, using Braze as our core marketing automation and messaging platform. This is a hands-on platform ownership role: you will build, QA, launch, and measure the Campaigns and Canvases that touch our entire client base.

This role is dedicated to the brokerage. Your accountability is to Scoop Insurance's client base, and you will not carry ownership of lifecycle marketing for our aggregator brands. From time to time you may serve as backup for the aggregator email lead, covering vacation, illness, or other short-term absences.

You will partner closely with our brokerage teams in Welland, Ontario, where Sales, Service, Product, Operations, and Underwriting sit, and work across Business Intelligence, Technology, and Marketing teams in Toronto. Insurance is a highly regulated, trust-driven industry, so the work demands equal parts technical fluency, analytical rigour, and the interpersonal skill to build confidence with stakeholders.

Location

Hybrid: 2 days in office one week (Tuesday & Thursday), 3 days the next (Tuesday, Wednesday & Thursday), rotating.
This role can be based out of either our Toronto office at 225 King St W or our Welland, ON brokerage office, depending on where the successful candidate is located.
Travel between the Toronto and Welland offices approximately once per month to meet with key brokerage stakeholders.

Key Responsibilities

Braze Platform Ownership

Act as the internal subject-matter expert for Braze, owning campaign and Canvas builds, segmentation, Liquid personalization, subscription groups, and A/B testing.
Maintain platform configuration, workspace hygiene, user permissions, and integration health to protect deliverability and performance.
Monitor sender reputation, bounce, and complaint metrics, and escalate deliverability issues before they affect sending.
Track Braze feature releases and recommend where new capabilities are worth adopting.

Segmentation & Data Quality

Design and maintain audience segmentation aligned to lifecycle stage, policy line, carrier, and renewal timing.
Own list hygiene end to end: deduplication, suppression management, unsubscribe handling, and validation of inbound attributes.
Partner with Business Intelligence and IT to keep data flowing cleanly from our policy administration and data warehouse environments, Snowflake, into Braze.

Quality Assurance

Establish and enforce pre-launch QA protocols across every send, audience logic, personalization, links and UTMs, carrier and product accuracy, required disclosures, and rendering across clients and devices.
Build repeatable QA checklists, peer-review steps, and seed-list testing cadences so that error-free launches are the default, not the exception.
Monitor post-send performance and lead remediation quickly and transparently when something does go wrong.

Cross-Sell, Retention & Lifecycle Programs

Develop and execute cross-sell and upsell programs across auto, property, tenant, RV, and commercial lines in partnership with Sales and brokerage leadership.
Build trigger-based journeys keyed to client behaviour, policy anniversaries, renewal windows, and life events.
Own lifecycle communications across email, SMS, and supporting channels, including onboarding, service, and renewal touchpoints.
Report on campaign performance, conversion, and attributable premium impact from CRM-driven activity.

Stakeholder Management & Communication

Serve as the primary link between Brand Marketing and brokerage stakeholders in Welland, including Sales leadership, Service, Underwriting, and our VP, Principal Broker.
Translate business goals into technical campaign requirements, and translate platform capability into plain-language opportunities for non-technical partners.
Secure compliance and regulated-copy sign-off on client-facing communications before launch.
Present results, insights, and recommendations to the Director of Brand and senior leadership.

What You Should Have

Required

3+ years of hands-on Braze experience; campaigns, Canvases, segmentation, Liquid personalization, subscription groups, and reporting. This is a mandatory requirement for the role.
4+ years in CRM, lifecycle marketing, or marketing automation.
Demonstrated ownership of segmentation, list hygiene, and database quality management at scale.
Proven track record building cross-sell, upsell, or retention programs with measurable results.
Working knowledge of Canadian email and SMS compliance, including CASL and CRTC requirements around express consent, unsubscribe handling, and record-keeping.
Excellent written and verbal communication skills, with real comfort presenting to and influencing senior stakeholders.
Strong interpersonal skills and the ability to build trust across sales, service, and technical teams with competing priorities.
Strong project management skills and the ability to run several stakeholder priorities at once without losing accuracy.

Strong Assets

Experience in insurance, financial services, or another regulated industry.
Braze certifications.
Familiarity with policy administration systems or insurance-specific CRM and data environments.
Experience with A/B testing methodology and campaign performance analytics, and with tools such as Snowflake, Looker, or Heap.

What Success Looks Like

Clean, well-governed segmentation logic that scales across brands and product lines.
Consistently error-free campaign launches, driven by QA discipline rather than reactive fixes.
Measurable lift in cross-sell conversion and policy attachment rates.
Braze understood and trusted as a well-run platform, with clear documentation and no single points of failure.
Strong, trusted working relationships between Brand & Marketing and the brokerage teams in Welland.

Our Perks

You get your birthday off.
Four weeks of our Work From Anywhere program every year.
Full employer-paid benefits and an RRSP matching program.
Dedicated paid volunteer time to give back to the community.
Access to LinkedIn Learning for professional development.
Annual holiday festivities, free lunches, and in-office perks.

The compensation package includes a competitive salary based on experience, health benefits, RRSP match, and an annual incentive bonus.

Rates.ca Group Ltd. is an equal opportunity employer and are committed to providing an inclusive and accessible workplace. We welcome applications from all qualified individuals. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

Apply About employer

More about this job

Responsibilities

Own Braze platform operations and build, test, launch, and measure lifecycle campaigns for Scoop Insurance clients across onboarding, service, renewal, and cross-sell. Maintain segmentation, data quality, deliverability, and launch QA while partnering with brokerage, marketing, business intelligence, and technology stakeholders.

Requirements

Requires at least three years of hands-on Braze experience and four years in CRM, lifecycle marketing, or marketing automation, including segmentation, list hygiene, and measurable cross-sell, upsell, or retention results. Candidates need working knowledge of Canadian email and SMS compliance, strong communication and project management skills, and the ability to influence stakeholders; regulated-industry experience and Braze certifications are assets.

Skills

Braze Platform Management
CRM
Lifecycle Marketing
Marketing Automation
Campaign And Canvas Development
Audience Segmentation
Liquid Personalization
List Hygiene
Quality Assurance
Email And SMS Compliance
CASL And CRTC Compliance
Cross-Sell And Upsell Programs
A/B Testing
Campaign Analytics
Stakeholder Management
Project Management

Benefits

Birthday Off
Work From Anywhere Program
Employer-Paid Benefits
RRSP Matching
Paid Volunteer Time
LinkedIn Learning
Annual Holiday Festivities
Free Lunches
In-Office Perks
Annual Incentive Bonus

Visa sponsorship

Not detected in the job text

Keywords

Braze
Campaigns
Canvases
Liquid Personalization
Subscription Groups
Audience Segmentation
Lifecycle Marketing
CRM
Marketing Automation
Email Marketing
SMS Marketing
CASL
CRTC
Deliverability
List Hygiene
A/B Testing
Campaign Analytics
Snowflake
Looker
Heap
Policy Administration Systems
Data Warehouse
Cross-Sell
Upsell
Retention
Insurance
Quality Assurance
UTM Tracking
Express Consent
Unsubscribe Handling

Report this job