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Added 12 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Vancouver, BC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 12 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Toronto, ON
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 12 mins ago
MT
Manager, Instructional Design
McCarthy Tétrault LLP
Montreal, QC
- Full-time
…attracting and developing top talent committed to delivering on our Client Commitment; Collaboration, through seamless, integrated teamwork; Inclusion, through eliminating barriers to…
Added 12 mins ago
VE
Project Manager, Electrical Commissioning
Veolia Environnement SA
Toronto, ON
- $100,000 to $140,000 CAD / year
- Full-time
…role involves leading teams of employees, subcontractors, and client vendors to execute critical systems infrastructure projects, including Data Centers, Financial Institutions, and Power…
Added 12 mins ago
RB
Director, Mid-Market Mergers & Acquisitions
Royal Bank of Canada
Montreal, QC
- Full-time
…largest dedicated Mid-Market M&A team within RBC’s Corporate Client Group in Commercial Banking. As a Director, you will assume day-to-day responsibility for pitch support, end-to-end…
Added 42 mins ago
BS
Part-Time Sales Associate - Browns Southcentre Mall
Browns Shoes
Calgary, AB
- Part-time
Build strong client relationships to drive sales and exceed targets
Added 42 mins ago
T
Customer Experience Associate
TD
Ottawa, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 55 mins ago
AS
Associate CRM Developer (Dynamics 365 & Power Platform)
Amplify Solutions
Canada
- Full-time
Amplify Solutions is growing, and we're looking for an Associate CRM Developer to join our build team and grow into a Dynamics 365 and Power Platform expert. This is an early-career role…
Added 55 mins ago
PR
Associate Client Executive, Mining & Energy
Purves Redmond Limited
Toronto, ON
- Full-time
The Associate Client Executive supports the overall client strategy and day-to-day relationship management for assigned accounts while developing advisory, portfolio management, and…
Added 55 mins ago
PR
Associate Broker, Commercial Risk Solutions
Purves Redmond Limited
Vancouver, BC
- Full-time
The Associate Broker, Commercial Risk Solutions, is responsible for the day-to-day management and servicing of commercial insurance accounts across a diverse range of industries. The…
Added 57 mins ago
SL
Manager, Registration and Licensing
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
…strives for continuous improvement to promote advisory-friendly, client-centric, and compliant…
Added 57 mins ago
VC
Client Service Associate (CSA) - Planning & Scheduling - Part-time 0.7
VON Canada (Ontario)
Sarnia, ON
- $19.61 to $20.84 CAD / hour
- Part-time
Are you passionate about health care and ready to make a meaningful impact in your community? As a Client Service Associate (CSA), you'll coordinate nursing and home support visits with our…
Added 1 hour ago
FN
Associate Director
First National Financial LP
Toronto, ON · East York, ON
- Full-time
We are hiring an Associate Director, Commercial Financing!
Added 1 hour ago
Associate Vice President, Operations
Richardson Wealth Ltd
Toronto, ON
…regulatory compliance, and service consistency across advisor and client touchpoints, while steering the organization toward a digitally enabled, data-driven, and scalable operating model.…
Added 1 hour ago
R
Director, Mid-Market Mergers & Acquisitions
RBC
Montreal, QC
- Full-time
…largest dedicated Mid-Market M&A team within RBC’s Corporate Client Group in Commercial Banking. As a Director, you will assume day-to-day responsibility for pitch support, end-to-end…
Added 1 hour ago
UO
Veterinary Technician, Animal Care
University of Ottawa
Ottawa, ON · University of Ottawa Heart Institute
- Full-time
Reporting to the Associate-Supervisor, Animal Care Operations, the incumbent participates in the delivery of the program of veterinary care under the general supervision of a veterinarian…
Added 1 hour ago
T
Associate Trust Officer
TD
London, ON
- Full-time
As an Associate Trust Officer, you’ll have the opportunity to combine your legal, estate, trust, or client-service experience with the depth and reach of TD Wealth. You’ll work alongside…
Added 1 hour ago
T
Canadian Commercial Banking Associate
TD
Windsor, ON
- Full-time
…future. Our quest is to deliver a first-class business banking client experience and to be” The Better Business Bank” in North America. At TD, better business bankers have a strong…
Added 1 hour ago
T
Small Business Associate
TD
North Bay, ON
- Full-time
…clients. Our dynamic professionals are committed to support our client needs including starting a business, managing instability and stress, growing a business and transitioning a business.…
Added 1 hour ago
T
Personal Banking Associate
TD
Fergus, ON
- Part-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 1 hour ago
T
Customer Experience Associate - Future Opportunities
TD
Ottawa, ON
- Part-time
…future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking…
Added 1 hour ago
TT
GTM (Go-To-Market) Manager
Tundra Technical Solutions
Ottawa, ON
- $50,000 to $70,000 CAD / year
- Full-time
Rewards and Perks – Competitive health and financial benefits, Associate events, recognition programs, and employee loyalty programs are a few of the perks available at Tundra.
Added 1 hour ago
OA
Medical Specialist
Operatic Agency
Hamilton, ON
- Full-time
A Medical Specialist at Operatic Agency plays a pivotal role in driving client success, developing strategic initiatives, and creating impactful medical content for our pharmaceutical…
Added 1 hour ago
CC
Associate Lawyer - Commercial Real Estate
Cirrus Consulting Group
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
With a reputation for excellence and innovation, our team is built on entrepreneurial spirit, deep expertise, and a strong commitment to client satisfaction.
Added 1 hour ago
B
Personal Banking Associate
BMO
St. Stephen, NB
- Part-time
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.

Raymond James

Client Access Support Associate

Toronto, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: College Diploma or equivalent and a minimum of 3-4 years’ experience in customer service.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Bilingual Client Access Support Associate

How does the role impact the organization?

Raymond James Ltd. is seeking a preferably Bilingual (French and English) Client Access Support Associate to join the Information Technology/PCG team at one of our Canadian offices. Under PCG Management, the candidate will act as the point of contact for Raymond James clients and advisors. The candidate will provide timely support for clients and advisors related to client website access and mobile application. They will liaise with internal, external, operational, and technical support teams, as required, to obtain, clarify, and deliver accurate information in a timely manner.

What will your role be responsible for?

Collaborate with IT teams and RJL Divisions to identify client needs.
Provide an exceptional level of customer service in a calm, courteous, and professional manner.
Respond to inquiries or complaints received through phone calls or written correspondence concerning client-access usage issues; follow issues through resolution and final communications.
Conduct basic diagnoses of internet software and hardware to troubleshoot client connectivity problems; assist with password resets, registration, or email-notification issues.
Document client communications in detail in the call-tracking system and accurately update client personal information as appropriate.
Research, resolve, and make decisions regarding various inquiries for clients, advisors, and associates within RJL.
Determine the best method to resolve problems to ensure customer satisfaction while adhering to company policies.
Coordinate problem resolution with appropriate departments.
Follow up verbally or in writing to ensure customer satisfaction.
Act as liaison for document deficiencies across branches, Operations, Compliance, and enterprise data teams.
Perform other duties and responsibilities as assigned.
Support short-term ad hoc projects, including related research, coordination, documentation, and follow-up as required.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

College Diploma or equivalent and a minimum of 3-4 years’ experience in customer service.
Experience in the financial services or brokerage industry required.
Excellent proficiency with Microsoft 365 and SharePoint Online, common web browsers, and mobile devices.
Preferable fluent written and verbal French and English skills.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Ability to establish and maintain effective working relationships at all levels of the organization.
Sound decision-making, organizational, and interpersonal skills.
Ability to think critically and ask targeted questions to determine needs and respond appropriately.
Ability to communicate effectively, orally and in writing, with external clients, financial advisors, and other internal clients.
Ability to work constructively under stress and pressure when faced with high workloads and deadlines.
Ability to work independently and collaboratively within a team environment.
Quick learner who is dependable, professional, creative, and innovative.

We encourage our associates at all levels to:

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

Salary Range: $50,000 - 55,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

This posting is for an existing vacancy.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

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More about this job

Responsibilities

The associate acts as a primary point of contact for clients and advisors, providing support for website access and mobile application issues. They collaborate with internal teams to resolve inquiries, document communications, and ensure high levels of customer satisfaction.

Requirements

Candidates must possess a college diploma and 3-4 years of customer service experience, preferably within the financial services or brokerage industry. Proficiency in Microsoft 365 and SharePoint, along with strong bilingual communication skills in English and French, is required.

Skills

Customer Service
Technical Support
Troubleshooting
Microsoft 365
SharePoint Online
Communication
Problem Solving
Financial Services
Data Entry
Client Relations
Bilingualism
Time Management
Critical Thinking
Documentation
Interpersonal Skills

Benefits

Health Benefits
RRSP Matching Program
Employee Stock Purchase Plan
Paid Time Off
Volunteer Days
Discretionary Bonuses
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Investment
Wealth Management
Information Technology
PCG
Customer Service
Technical Support
Microsoft 365
SharePoint Online
Financial Services
Brokerage
Connectivity
Troubleshooting
Call Tracking
Compliance
Data Management
Bilingual
Client Access
Mobile Application
Investment Dealers
Operations

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