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Added 10 mins ago
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Fashion Associate (Part time) - Georgian Mall
RW&CO
Barrie, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 10 mins ago
SP
Warehouse Associate
Spark Power ⚡
Mississauga, ON
- Contract
Spark Power, a trusted partner in energy in North America, is looking for a Part time Warehouse Associate reporting directly to the Regional Operations Manager and indirectly to the Asset…
Added 10 mins ago
EG
Assistant Store Manager
EB Games Canada
Sudbury, ON
- $18.85 to $23 CAD / hour
- Full-time
…their team. They ensure that their team provides exceptional customer experiences so we can retain our position as Canada’s number one destination for gaming, electronics, and collectibles.…
Added 10 mins ago
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Associate Director, Account Management
Buildots
Toronto, ON
- Full-time
…relationship-building, you'll collaborate with Product, Marketing, and Customer Success to identify opportunities to refine our offerings, and contribute to the future growth of…
Added 11 mins ago
Maintenance Millwright (Mechanic)
Rich Products Corporation
Fort Erie, ON · Ft Erie, ON
Prefered 3-5 years experience in food processing, working with standard troubleshooting and repair of production equipment with highly sophisticated control systems
Added 11 mins ago
M
Advisor Onboarding Associate
Manulife
Toronto, ON · Burlington, ON
- Full-time
…internal teams to deliver a seamless and positive transition…
Added 11 mins ago
TT
Associé(e) Temps Partiel Temporaire Winners-Homesense - Carrefour de L'Estrie
The TJX Companies, Inc.
Sherbrooke, QC
- Part-time
…environment. Whether you’re starting your career or already have experience, we’re excited to work with you and help you…
Added 11 mins ago
R
Spécialiste, Ingénierie Logicielle / Specialist, Software Engineering
RTX
Longueuil, QC
- Full-time
Diplôme de baccalauréat en génie logiciel/informatique, mécanique ou aérospatial avec au moins 8 ans d'expérience (ou 5+ ans avec un diplôme de maîtrise).
Added 11 mins ago
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Outbound Warehouse Supervisor - Salary
Sysco
Winnipeg, MB · Sysco Winnipeg
- Full-time
· Minimum 2 years’ experience in Logistics/Warehouse role
Added 11 mins ago
Seasonal Retail Sales Associate, Spruce Grove
Bell
Spruce Grove, AB
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 11 mins ago
Retail Sales Associate, Southgate
Bell
Edmonton, AB
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 11 mins ago
Seasonal Retail Sales Associate, Market Mall
Bell
Calgary, AB
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 11 mins ago
Retail Sales Associate, Medicine Hat Mall
Bell
Medicine Hat, AB
Experience in Retail Sales, Customer Service or Hospitality is a definite asset
Added 11 mins ago
Retail Sales Associate, Sandro, Sherway Gardens
SMCP NORTH AMERICA (US, CANADA)
Toronto, ON
As a Sales Associate, you’ll be at the heart of delivering an exceptional client experience, making every shopping moment memorable. You’ll build strong relationships with customers, curate…
Added 11 mins ago
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Senior Associate, Investor Services
SS&C Technologies
Toronto, ON · Mississauga, ON
- Full-time
Minimum 3 years’ experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services
Added 26 mins ago
H
AI Solution Architect
Hays
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…frameworks, enterprise data solutions, and next-generation customer experiences. This is an opportunity to join a highly collaborative architecture team that plays a critical role in…
Added 27 mins ago
FT
General Labourer, Cold Lake
Fountain Tire
Cold Lake, AB
- Other
Fountain Tire Cold Lake (4001 50 St.), an established automotive repair shop, is looking for a responsible, safe, and dedicated associate to join our team as a General Labourer!
Added 27 mins ago
CC
Retail Sales Associate
Canna Cabana
Ottawa, ON · St. Laurent, Gloucester, ON
- $17.6 to $18.5 CAD / hour
- Part-time
Minimum 2-3 years of Retail Experience in sales and customer service required.
Added 27 mins ago
R(
Fashion Associate (Part time) - Georgian Mall
Reitmans (Canada) Ltée/Ltd
Barrie, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 27 mins ago
B
*Associate Director, Account Management Canada
Buildots
Canada
- Full-time
…relationship-building, you'll collaborate with Product, Marketing, and Customer Success to identify opportunities to refine our offerings, and contribute to the future growth of…
Added 41 mins ago
KB
Seasonal Associate
Kent Building Supplies
Clarenville, NL
- Part-time
…our leaders started in frontline roles and advanced through experience, development, and hard…
Added 41 mins ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace…
Added 41 mins ago
K
Seasonal Sales Associate (Newmarket)
Knix
Newmarket, ON
- $19.7 CAD / hour
- Temporary
As a Sales Associate at Knix, you play a key role in creating a warm, inclusive, and confidence-building experience for every customer who walks through our doors. From first hello to…
Added 41 mins ago
TP
Associate Director, Capital Investment Strategy
Toronto Pearson International Airport
Toronto, ON
- Full-time
…global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a…
Added 41 mins ago
P
Associate VIP Account Manager
Punt
Vancouver, BC
- Full-time
We are seeking a motivated and relationship-driven Associate VIP Account Manager to join our VIP team. In this role, you are an individual contributor, and own and manage a dedicated book…

Raymond James

Client Access Support Associate

Toronto, ON, Canada
Montreal, QC, Canada
Vancouver, BC, Canada

Full-time

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Job details

Job type: Full-time
Experience: College Diploma or equivalent and a minimum of 3-4 years’ experience in customer service.
Posting language: English
Posted: Oct 5, 2026

Original job description

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together.

Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Bilingual Client Access Support Associate

How does the role impact the organization?

Raymond James Ltd. is seeking a preferably Bilingual (French and English) Client Access Support Associate to join the Information Technology/PCG team at one of our Canadian offices. Under PCG Management, the candidate will act as the point of contact for Raymond James clients and advisors. The candidate will provide timely support for clients and advisors related to client website access and mobile application. They will liaise with internal, external, operational, and technical support teams, as required, to obtain, clarify, and deliver accurate information in a timely manner.

What will your role be responsible for?

Collaborate with IT teams and RJL Divisions to identify client needs.
Provide an exceptional level of customer service in a calm, courteous, and professional manner.
Respond to inquiries or complaints received through phone calls or written correspondence concerning client-access usage issues; follow issues through resolution and final communications.
Conduct basic diagnoses of internet software and hardware to troubleshoot client connectivity problems; assist with password resets, registration, or email-notification issues.
Document client communications in detail in the call-tracking system and accurately update client personal information as appropriate.
Research, resolve, and make decisions regarding various inquiries for clients, advisors, and associates within RJL.
Determine the best method to resolve problems to ensure customer satisfaction while adhering to company policies.
Coordinate problem resolution with appropriate departments.
Follow up verbally or in writing to ensure customer satisfaction.
Act as liaison for document deficiencies across branches, Operations, Compliance, and enterprise data teams.
Perform other duties and responsibilities as assigned.
Support short-term ad hoc projects, including related research, coordination, documentation, and follow-up as required.

What can you expect from us?

Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement.

What do we expect from you?

College Diploma or equivalent and a minimum of 3-4 years’ experience in customer service.
Experience in the financial services or brokerage industry required.
Excellent proficiency with Microsoft 365 and SharePoint Online, common web browsers, and mobile devices.
Preferable fluent written and verbal French and English skills.
Ability to organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment.
Ability to establish and maintain effective working relationships at all levels of the organization.
Sound decision-making, organizational, and interpersonal skills.
Ability to think critically and ask targeted questions to determine needs and respond appropriately.
Ability to communicate effectively, orally and in writing, with external clients, financial advisors, and other internal clients.
Ability to work constructively under stress and pressure when faced with high workloads and deadlines.
Ability to work independently and collaboratively within a team environment.
Quick learner who is dependable, professional, creative, and innovative.

We encourage our associates at all levels to:

Grow professionally and inspire others to do the same
Work with and through others to achieve desired outcomes
Make prompt, pragmatic choices and act with the client in mind
Take ownership and hold themselves and others accountable for delivering results that matter
Contribute to the continuous evolution of the firm

Salary Range: $50,000 - 55,000 annually, in addition to competitive performance bonuses/incentives.

Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.

This posting is for an existing vacancy.

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

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More about this job

Responsibilities

The associate acts as a primary point of contact for clients and advisors, providing support for website access and mobile application issues. They collaborate with internal teams to resolve inquiries, document communications, and ensure high levels of customer satisfaction.

Requirements

Candidates must possess a college diploma and 3-4 years of customer service experience, preferably within the financial services or brokerage industry. Proficiency in Microsoft 365 and SharePoint, along with strong bilingual communication skills in English and French, is required.

Skills

Customer Service
Technical Support
Troubleshooting
Microsoft 365
SharePoint Online
Communication
Problem Solving
Financial Services
Data Entry
Client Relations
Bilingualism
Time Management
Critical Thinking
Documentation
Interpersonal Skills

Benefits

Health Benefits
RRSP Matching Program
Employee Stock Purchase Plan
Paid Time Off
Volunteer Days
Discretionary Bonuses
Tuition Reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Investment
Wealth Management
Information Technology
PCG
Customer Service
Technical Support
Microsoft 365
SharePoint Online
Financial Services
Brokerage
Connectivity
Troubleshooting
Call Tracking
Compliance
Data Management
Bilingual
Client Access
Mobile Application
Investment Dealers
Operations

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