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Added 30 mins ago
W
(CAN) Customer Service Manager
Walmart
Edmonton, AB
- Part-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
WC
(CAN) Gérant du service à la clientèle
Walmart Canada
Lac-Mégantic, QC
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Flin Flon, MB
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Solution Consultant II
Walmart
Mississauga, ON
- Full-time
As a Solution Consultant II, you will support in delivering technology-driven solutions that address complex business challenges. You will collaborate with cross-functional teams, engage…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Williams Lake, BC
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
customer service manager
Walmart
Flin Flon, MB
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Levis, QC
- Part-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Saguenay, QC
- Part-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
Senior Manager, Strategic Initiatives- Corporate Strategy
Walmart
Mississauga, ON
- Full-time
…strategic initiatives. This includes working with Walmart Canada’s business leaders in diagnosing core issues, identifying opportunities, scoping and assessing options to recommended…
Added 1 hour ago
W
Manager, Program Management (People Analytics)
Walmart
Mississauga, ON
- Full-time
The Manager, Program Management (People Analytics) leads the development and execution of approaches to manage and optimize business operations within the People Analytics domain. This…
Added 1 hour ago
W
(CAN) Customer Service Manager
Walmart
Sussex, NB
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Lac-Mégantic, QC
- Part-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
Customer Service Manager -PT
Walmart
Medicine Hat, AB
- Part-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) Food & Consumables Coach
Walmart
Slave Lake, AB
- Full-time
…direction and initiatives with a focus on the Total Store and OMNI business. Drives engagement, recognizes and rewards accomplishments and provides opportunities for professional growth.…
Added 1 hour ago
W
Front End Customer Service Manager
Walmart
Fort Saskatchewan, AB
- Full-time
…customer loyalty. The Customer Service Manager also plays a key role in ensuring compliance with company programs and operational standards, helping the store run efficiently and…
Added 1 hour ago
W
(CAN) People Lead
Walmart
Camrose, AB
- Full-time
1. Assists leadership with associate recruitment, hiring, staffing, development, succession planning, scheduling, attendance, and performance needs by identifying and analyzing HR (Human…
Added 2 hours ago
AG
Senior Campaign Manager, Social
Adelphi Group
Toronto, ON
- Full-time
Partner with Associate Director to source proposals from media partners and liaise with Specialty Business Units (SBUs) as required. Support with maintaining respectful and mutually…
Added 2 hours ago
AG
Associate Director, Search
Adelphi Group
Toronto, ON
- Full-time
The role of the Associate Director, Search is responsible for leading a team in developing and executing innovative digital media plans. This role includes the development of strong teams…
Added 2 hours ago
AG
Account Manager, Social
Adelphi Group
Toronto, ON
- Full-time
The role of the Account Manager, Paid Social is responsible for client communication and will develop and oversee execution of digital plans and strategies for our clients. They will also…
Added 2 hours ago
Client Service Associate, Wealth Management - St. Catharines
The Canada Life Assurance Company
St. Catharines, ON
…driven towards one goal: helping our advisors build a better business through a remarkable client…
Added 2 hours ago
RB
Investment Associate
Royal Bank of Canada
Montreal, QC
- Full-time
RBC Dominion Securities is currently seeking an Investment Associate to join a large portfolio management team specialized in providing wealth management services to a sophisticated…
Added 5 hours ago
TU
Finance Manager
The University of British Columbia
Vancouver, BC
- $8,087.08 to $12,117.08 CAD / month
- Full-time
…advice, tools and reports to directors and budget managers; development of unit level individual budgets; financial modeling; sensitivity analysis for financial planning beyond the budget…
Added 5 hours ago
TU
Registration and Administration Associate
The University of British Columbia
Vancouver, BC
- $4,443 to $4,668 CAD / month
- Full-time
Administration and Communications | Continuing Professional Development | Faculty of Medicine
Added 6 hours ago
RD
Investment Associate- EN
RBC Dominion Securities
Montreal, QC
- Full-time
RBC Dominion Securities is currently seeking an Investment Associate to join a large portfolio management team specialized in providing wealth management services to a sophisticated…
Added 6 hours ago
RD
Associate- EN
RBC Dominion Securities
Montreal, QC
- Full-time
…invaluable internal and external point of contact, you will play a key role in maintaining client accounts, ensuring account administration and documentation remains up-to-date and…

RBC Dominion Securities

Client Experience Associate

Collingwood, ON, Canada

$37,500.00 - $50,000.00 · Full-time

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Job details

Pay: $37,500.00 - $50,000.00
Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

Job Description

What is the opportunity?

RBC Dominion Securities is a relationship-focused investment and wealth management firm that consistently ranks #1 in Canada. We are proud of our collaborative, supportive culture that enables success at every level and equips us to help our clients achieve their financial goals.

The RBC Dominion Securities branch located in Collingwood is looking for a resourceful, empathetic, and collaborative individual to join our leading wealth management firm.

By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering efficient internal support, you will be invaluable in ensuring the Advisory team functions fluidly and that each member receives the assistance they need to perform at their best.

What will you do?

Impact client experience through execution of client account administration, including account opening, account maintenance and efficient resolution of client request.
Maintain existing client accounts and identify opportunities to contact clients. You will be responsible for managing timelines and key dates for accounts to help ensure clients feel supported by our team.
Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.
Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
Assist the Advisor team in welcoming and onboarding new clients.
Leverage your passion for planning to coordinate and prepare meetings for Advisors with their clients/prospects.
Tap into your superior problem resolution skills to provide proactive client service.
Effectively manage incoming communications from clients, Advisors and other internal and external partners.
Draw on your social media skills to update the team’s communication channels, including websites, LinkedIn, Facebook, brochures, newsletters.

What do you need to succeed?

Must-have

Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) (or within 12 months)
Strong skills in working with various business applications/technology
High level of time management and organization skills
Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients

Nice-to-have

Knowledge of RBC Dominion Securities’ systems and procedures
Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that will ultimately help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
An opportunity to make a difference and have a lasting impact on the lives of others
The chance to work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

Job Skills

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

Additional Job Details

Address:

1 1 ST:COLLINGWOOD

City:

Collingwood

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Contract (Fixed Term)

Pay Type:

Salaried

Posted Date:

2026-09-09

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$37,500.00 - $50,000.00

This position includes competitive-based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to:

1.0x

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/p>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Administer and maintain client accounts, respond to inquiries, resolve requests, and ensure client documentation meets regulatory requirements. Support Advisors by onboarding clients, coordinating meetings, managing communications and key account dates, and updating the team’s communication channels.

Requirements

Candidates must have completed the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH), or complete them within 12 months. They should be proficient with business applications and demonstrate strong organization, time management, and professional, warm client-service skills; securities-industry experience and familiarity with RBC Dominion Securities systems are assets.

Skills

Client Service
Account Administration
Account Management
Client Onboarding
Time Management
Organization
Problem Resolution
Communication
Financial Regulation
Regulatory Compliance
Meeting Coordination
Social Media
Business Applications
Interpersonal Relationships
Decision Making
Investment Risk Management

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching and Development Opportunities
Training Program

Visa sponsorship

Not detected in the job text

Keywords

Canadian Securities Course
Conduct & Practices Handbook
Client Experience
Wealth Management
Investment Management
Client Account Administration
Account Opening
Account Maintenance
Client Service
Client Onboarding
Regulatory Compliance
Financial Regulation
Client Documentation
Account Transactions
Account Reporting
Meeting Coordination
Problem Resolution
Time Management
Organization
Business Applications
Social Media
LinkedIn
Facebook
Securities Industry
Advisor Support

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