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Added 10 mins ago
SO
Administrative Assistant
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To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
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Added 1 hour ago
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cashier
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Added 1 hour ago
UO
Director, Office of Education
University of Alberta
Edmonton, AB
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WC
(CAN) Leader des ressources humaines en magasin
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RBC Dominion Securities

Manager, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

What is the opportunity?

RBC Dominion Securities provides comprehensive services in commodity and financial futures including professional advice and trade execution. Access is provided to most commodity futures exchanges globally,

As Manager, Futures Operations, you will lead a team supporting time-sensitive, complex, exception-based, and highly specialized futures operations within Wealth Management Canada. You will hire, on board, and train new team members, and provide coaching, recognition, and development in a fast-paced environment.

You will also serve as the Alternate Futures Supervisor (AFS), with overall responsibility for opening new futures accounts, tier one supervision of related activity, and risk management. You will escalate supervision exceptions to the Designated Futures Supervisor (DFS) and Compliance as required, and work with Regulators, Internal Controls, Operational Risk, internal and external auditors, Finance, and Royal Bank partners to ensure adherence to policies and procedures.

Balancing risk management, operational efficiency, and client satisfaction is central to the role, which requires a clear understanding of the regulatory and organizational risks in each process, how work moves from start to finish, and the key dependencies between teams.

What will you do?

Tier One Supervision & Department Support (50%) - Conduct operations process oversight on complex exception-based and/or highly specialized processes to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met. Complete monthly reviews and present findings and risk concerns at various governance and oversight platforms
Managerial Excellence (30%) - Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance
Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications
Training & Documentation (5%) - Develop and provide ongoing training support for team members related to department processes and systems. Developing and maintaining department procedures

What do you need to succeed?

Must haves:

CIRO Registration for Retail Futures Contracts & Futures Options Contracts
4-year degree from an accredited university or equivalent, or High school diploma or equivalent with demonstrated experience
5+ years of securities, banking, technology and/or job specific industry experience
Canadian Securities license (recommended)
2+ years demonstrated and sound managerial experience leading and managing a team
Advanced problem identification, analytical and resolution skills
Experience with change management and leading teams through transition

Nice-to-have:

Registration with CIRO as Alternate Futures Supervisor (AFS)
Leadership & People Skills – Ability to build, direct and develop high performing teams; attract and retain talent Industry Expertise – Securities/Financial Services regulatory and audit experience; knowledge of brokerage operations and vendor management. Strong understanding of Wealth Management products and solutions. Credit Expertise - 3+ years of credit operations and margin lending (securities, margin, options and derivatives products)
Wealth Management business knowledge and dealing with a Full Service and Direct Investing Platform
Experience with change management and leading teams through change
Proficient with MS Office (Word, Excel, PowerPoint, and Outlook)

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.

Job Skills

Customer Service, Customer Service Management, Decision Making, Interpersonal Relationship Management, Investment Performance Measurement, Operational Delivery, Process Improvements, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Lead and develop a futures operations team, oversee complex and exception-based processes, and serve as Alternate Futures Supervisor with responsibility for account openings, supervision, and risk management. Review operational controls, escalate exceptions, collaborate with internal and external stakeholders, and improve processes, training, and documentation.

Requirements

Candidates must have CIRO registration for retail futures and futures options contracts, at least five years of relevant industry experience, and at least two years of managerial experience. A four-year degree or equivalent is required, with a high school diploma and demonstrated experience also accepted; strong analytical, problem-solving, and change-management skills are needed.

Skills

Futures Operations
Tier One Supervision
Risk Management
Regulatory Compliance
People Management
Coaching And Development
Change Management
Process Improvement
Problem Identification
Analytical Skills
Operational Delivery
Brokerage Operations
Credit Operations
Margin Lending
Wealth Management
Microsoft Office

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Commissions
Stock
Coaching And Development Opportunities
Flexible Work-Life Balance Options

Visa sponsorship

Not detected in the job text

Keywords

CIRO Registration
Retail Futures Contracts
Futures Options Contracts
Alternate Futures Supervisor
Futures Operations
Wealth Management
Brokerage Operations
Regulatory Compliance
Risk Management
Tier One Supervision
Operational Risk
Internal Controls
Audit
Credit Operations
Margin Lending
Securities
Options
Derivatives
Change Management
Process Improvement
Performance Management
Training
Department Procedures
Vendor Management
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook

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