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Added 8 mins ago
TS
Discovery Representative
TD SYNNEX
Mississauga, ON
- Full-time
The Discovery Program Representative is a full-time rotational opportunity that provides exposure to multiple business functions, including Sales, Business Development, Marketing and Vendor…
Added 8 mins ago
D
Personal Finance Advisor
Desjardins
Lac-Etchemin, QC · Caisse Desjardins des Etchemins
- Full-time
Manage business relationships, assess member/client satisfaction and service quality, follow up and identify areas for improvement
Added 8 mins ago
B
Customer Service Representative
BMO
Campbellford, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 mins ago
B
Customer Service Representative
BMO
Cobourg, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 8 mins ago
PT
Technician II - Security
Paladin Technologies
Vancouver, BC
- Full-time
…installation blueprints and plans from Project Managers and Sales Teams to complete…
Added 8 mins ago
TH
Merchandising Associate Part Time - CAMBRIDGE (6am start required)
The Home Depot Canada
Cambridge, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 8 mins ago
I
2026 Seasonal Customer Experience Representative
Indigo
Ottawa, ON
- $17.95 CAD / hour
- Part-time
Ability to be mobile on the sales floor for extended periods of time
Added 8 mins ago
TH
Merchandising Execution Team Associate Part Time - 7065 South Common
The Home Depot Canada
AB · Edmonton, AB
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 23 mins ago
CA
Sales Support Specialist
Centurion Asset Management Inc.
Toronto, ON
- Full-time
Reporting to the Vice President of National Advisor Sales, the Sales Support Specialist is responsible for the professional administration and support of all sales and marketing activities…
Added 23 mins ago
GI
Inside Salesperson | Vendeur interne (Entrepreneurs)
Guillevin International
Quebec, QC · Dubo - Québec
- Full-time
Promptly inform the appropriate person (business center manager, outside sales representative) of customer comments concerning price, products, service, etc;
Added 23 mins ago
FF
Sr Manager, Soft Goods Product
Fox Factory
Burnaby, BC · CA BC, Burnaby
- Full-time
…portfolio. This leader will collaborate closely with design, sales and marketing, and operations to bring innovative, performance-driven products to market that meet consumer expectations…
Added 23 mins ago
FB
Sales Representative, Financial Services
Fairstone Bank
Brampton, ON
- Full-time
Join Fairstone as a Sales Representative, Financial Services and be part of our talented and growing team!
Added 38 mins ago
V
Financial Services Representative (BCGEU) - Burnaby Heights
Vancity
Burnaby, BC
- Part-time
Proven Sales Success – Experience exceeding goals in retail or service environments.
Added 38 mins ago
CW
Physician Liaison
Calgary West Central Primary Care Network
Remote, Canada
- Full-time
- Remote
Experience as an account manager or customer service representative, ideally in a health care organization.
Added 38 mins ago
LB
Sales and Merchandising Representative - Ottawa
Labatt Breweries of Canada
Toronto, ON
- Full-time
…you progress in the role, you should expect to develop your sales and industry knowledge in preparation for a future role as a Sales Representative with…
Added 38 mins ago
TH
Merchandising Associate Part Time - CAMBRIDGE (6am start required)
The Home Depot
Cambridge, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 53 mins ago
Inside Technical Sales Rep
ASSA ABLOY
Vaughan, ON
…customer experiences. We are seeking a motivated Inside Technical Sales Representative to drive sales growth and support customers with technical product solutions. This role combines…
Added 53 mins ago
DR
Entry-Level Sales Representative
Dawn Recruiting Agency
Ottawa, ON
- $45,000 to $75,000 CAD / year
- Full-time
We are looking for motivated and outgoing individuals to join our team as Entry-Level Sales Representatives. This is a field-based sales opportunity suited to individuals who enjoy…
Added 54 mins ago
O
Inside Sales Representative
OPENLANE
Saskatoon, SK
- Full-time
We are seeking an Inside Sales Representative with experience in maintaining and increasing dealer consignment and purchase activity. You will be part of an Inside Sales team responsible…
Added 1 hour ago
Equipment Service Support - Harvesting Heads
Tigercat | MacDonald Steel
Prince George, BC · Williams Lake, BC · Kamloops, BC
Tigercat Industries Inc. is looking for a highly motivated, driven, and organized Product Support Representative for Harvesting Heads, covering British Columbia.
Added 1 hour ago
Retail Sales Representative
Eastlink
Bridgewater, NS
Great customer experiences start with great conversations. As a Retail Sales Representative, you'll help customers stay connected by understanding their needs and recommending the Eastlink…
Added 1 hour ago
CE
Rental Representative
Cooper Equipment Rentals Limited
Langley (District), BC
- Full-time
Job Summary: We are seeking a driven and competitive Outside Sales Representative to join our team. The ideal candidate thrives on prospecting, building relationships, and closing deals.…
Added 1 hour ago
MU
Storekeeper
McGill University
Montreal, QC · Maass Chemistry Bldg
- Part-time
Tracks all paperwork related to chemistry store, by inputting information (sales and receivables) in an Inventory Management Program, which calculates automatically. Reconciles purchase…
Added 1 hour ago
P
Frito Lay Full Time Route Sales Representative
PepsiCo
Sudbury, ON
- Full-time
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…
Added 1 hour ago
P
Frito Lay Full Time Route Sales Representative
PepsiCo
Barrie, ON
- Full-time
- Contract
As a Route Sales Representative at Frito Lay Canada, there are two main accountabilities: (1) selling and developing the business and (2) servicing customers through delivery and…

RBC Insurance

Customer Service Representative - Creditor Insurance

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.

What will you do?

Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Excellent communication skills in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

Apply About employer

More about this job

Responsibilities

Handle inbound client calls, assess individual needs, and provide advice and service solutions related to creditor insurance coverage. Process client requests and paperwork accurately, resolve or escalate concerns, and meet monthly sales and retention goals.

Requirements

Candidates need strong listening and rapport-building abilities, attention to detail, problem-resolution skills, and the ability to navigate multiple systems. They must be flexible to work shifts between 8:00 a.m. and 8:00 p.m. on weekdays; contact-centre sales experience and French-English communication skills are preferred.

Skills

Active Listening
Rapport Building
Customer Service
Insurance Advice
Sales
Customer Retention
Problem Resolution
Attention To Detail
Multitasking
Communication
Decision Making
Coverage Analysis
Insurance Operations
Claims Knowledge
Settlement Negotiations
French And English Communication

Benefits

Flexible Benefits
Competitive Compensation
Stock Options
Coaching And Development Opportunities
Flexible Work-Life Balance
Supportive And Inclusive Team

Visa sponsorship

Not detected in the job text

Keywords

Creditor Insurance
Customer Service
Inbound Calls
Insurance Advice
Insurance Coverage
Loans
Lines Of Credit
Mortgages
Business Loans
Client Needs Assessment
Sales
Customer Retention
Contact Centre
Problem Resolution
Client Concerns
Escalation Process
Paperwork Processing
Attention To Detail
Multiple Systems
Communication
Coverage Analysis
Insurance Operations
Claims Knowledge
Settlement Negotiations
French
English

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