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Added 3 mins ago
FB
Customer Service Representative - Overnight
Farm Boy Inc.
Ottawa, ON
- $17.95 CAD / hour
- Full-time
Support the team with additional duties on a periodic basis.
Added 3 mins ago
NS
Supervisor - Nutrition and Food Services
Nova Scotia Health Authority
Victoria Vale, NS
- Internship
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 3 mins ago
NS
Anaesthesia Technician - Anaesthesia
Nova Scotia Health Authority
Halifax, NS
- Full-time
…hemodynamic monitoring lines, critical care monitors and life support…
Added 3 mins ago
NS
Stores Clerk A - Supply Chain Operations
Nova Scotia Health Authority
Halifax, NS
- Internship
…coordination and control and delivery of inventories and supplies in support of health care services throughout Central Nova Scotia. Duties may occasionally include distribution of supplies…
Added 3 mins ago
G
Sales Representative
Geroquip
Quebec, QC
- Full-time
For several decades, Geroquip has established itself as a trusted partner in the distribution and support of specialized equipment for the construction industry, with a particular focus on…
Added 3 mins ago
Stores Clerk A - Supply Chain Operations
Nova Scotia Health and IWK Health
Halifax, NS
…coordination and control and delivery of inventories and supplies in support of health care services throughout Central Nova Scotia. Duties may occasionally include distribution of supplies…
Added 3 mins ago
Anaesthesia Technician - Anaesthesia
Nova Scotia Health and IWK Health
Halifax, NS
…hemodynamic monitoring lines, critical care monitors and life support…
Added 33 mins ago
IH
Food Service Worker
Interior Health Authority
Kamloops, BC
- Internship
Interior Health is seeking a Food Service Worker to join our Support Services team at Overlander Extended Care in Kamloops, BC. If you are a reliable, flexible and motivated individual…
Added 1 hour ago
WC
Outside Sales Representative (Auto) - Brampton, ON
Wurth Canada
Brampton, ON
- $60,000 to $90,000 CAD / year
- Full-time
A day in the life of an outside sales representative:
Added 1 hour ago
CO
Leader, Technical Services - LRV
City of Calgary
Calgary, AB
- $151,858 to $189,822 CAD / year
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 1 hour ago
CO
Fire Mechanic 1
City of Calgary
Calgary, AB
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 1 hour ago
Supervisor - Nutrition and Food Services
Nova Scotia Health and IWK Health
Middleton, NS
Reporting to the Manager of Nutrition and Food Services (NFS), the Nutrition and Food Service Supervisor is responsible for the front-line supervision of employees, day-to-day operations,…
Added 1 hour ago
CO
Leader, Quality Control
City of Calgary
Calgary, AB
- $138,475 to $173,094 CAD / year
- Full-time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services,…
Added 2 hours ago
SH
Licensed Practical Nurse - Repost
Southern Health-Santé Sud
MB · Vita, MB
- Full-time
The Licensed Practical Nurse (LPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health within a people‐centered care…
Added 2 hours ago
NS
Food Production Worker - Seeking Casual Relief Candidates
Nova Scotia Health Authority
Sherbrooke, NS
- Internship
Responsible to and under the direction of the Food Service Supervisor, the Food Production Worker is responsible for performing routine assigned duties in meal preparation,…
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Registered Nurse/Registered Psychiatric Nurse
Southern Health-Santé Sud
Altona, MB
- Full-time
The Registered Nurse (RN)/Registered Psychiatric Nurse (RPN) applies the nursing process to support clients/residents/patients in achieving and maintaining their optimum level of health…
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AC
Gérant(e) de magasin -ACT
Alimentation Couche-Tard
Laval, QC
- Full-time
…full-time employees which may include Assistant Manager(s), Lead Representative(s) and Customer Service…
Added 2 hours ago
TO
Campaign Manager - Client Facing
Triumphs of Talent
Toronto, ON
- Full-time
We are looking for an Ad Success Representative to support a client in the digital advertising space. This role combines client relationship management, campaign operations, and performance…
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FT Food Program Facilitator (Hamilton-King William Flats)
Indwell
Hamilton, ON
As a representative of a faith-based organization, recognize and promote the role of spirituality in personal development, and provide support and guidance as required
Added 3 hours ago
S
Addictions Counsellor, Oak Tree Clinic - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Part-time
…strategies; provides phone and in-person counseling at the request of support staff and as scheduled by the Program…
Added 3 hours ago
VF
Program & Engagement Representative
Vivo for Healthier Generations
Calgary, AB
- Part-time
Previous experience in recreation, sport, customer service, or event support preferred.
Added 3 hours ago
TH
Merchandising Execution Associate Part Time - 7226 Parry Sound
The Home Depot Canada
Parry Sound, ON
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 3 hours ago
NB
Banking Advisor
National Bank of Canada
QC · Saint-Donat-de-Montcalm, QC
- Full-time
This role offers opportunities for development. By obtaining your mutual fund representative licence, if you don’t already have it, you’ll be able to progress in your role and expand your…
Added 3 hours ago
TH
Merchandising Execution Associate Part-Time - 7052 Regina
The Home Depot Canada
Regina, SK
- Part-time
Merchandising Execution Associates (MEAs) perform in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage…
Added 3 hours ago
AH
Therapy Assistant LC
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…families, staff and physicians partnering together to provide service to the children and families in inpatient units and ambulatory clinics. Reporting to the Unit Manger, the Therapy…

RBC Insurance

Customer Service Representative - Creditor Insurance

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 4, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Customer Service Representative - Creditor Insurance will interact with clients over the phone, and provide them with insurance advice and solutions based on their individual needs. You will strive to constantly improve functions taking a client focused approach to effectively process client requests and provides advice and service solutions where appropriate regarding their credit insurance coverage on loans, lines of credit, mortgages and business loans. Your will retain the customers by showing the benefits and features of keeping their coverages. Your ability to provide superior customer service, build rapport and gain the clients’ confidence will be critical to your success.

What will you do?

Handling inbound calls and meeting customer expectations by providing information, understanding needs, offering value added solutions, opportunity spotting, and taking accountability for the resolution of customer concerns
Secure new business and/or retains existing business
Ensure customers receive optimal service at a level that meets their needs, personally or by referring them to the appropriate partner (internally or externally)
Take ownership of client concerns, building ownership and accountability at first point of contact through client-focused behaviours, ensuring, when necessary, the escalation process is followed
Process applicable paperwork for clients, ensuring accuracy and completeness of information
Meet monthly sales and retention goals.

What do you need to succeed?

Must-have

Solid aptitude for listening, establishing rapport and finding the right solutions for customers
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8:00am to 8:00 pm in order to better help our clients

Nice-to-have

Sales experience and success in meeting and exceeding sales targets in a Contact centre environment
Excellent communication skills in French and English

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards package including flexible benefits, competitive compensation, and stock options
Work in a dynamic, collaborative, progressive, and high-performing team. By joining RBC Insurance, you also become part of a supportive, inclusive team that shares common values – including a fundamental respect for each other
Leaders who support your development through coaching and managing opportunities
Flexible work/life balance options
Ability to make a difference and lasting impact
Sophisticated RBCI software tools to boost your productivity and grow your business

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Job Skills

Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations

Additional Job Details

Address:

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City:

Mississauga

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

INSURANCE

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-12-04

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

Apply About employer

More about this job

Responsibilities

Handle inbound client calls, assess individual needs, and provide advice and service solutions related to creditor insurance coverage. Process client requests and paperwork accurately, resolve or escalate concerns, and meet monthly sales and retention goals.

Requirements

Candidates need strong listening and rapport-building abilities, attention to detail, problem-resolution skills, and the ability to navigate multiple systems. They must be flexible to work shifts between 8:00 a.m. and 8:00 p.m. on weekdays; contact-centre sales experience and French-English communication skills are preferred.

Skills

Active Listening
Rapport Building
Customer Service
Insurance Advice
Sales
Customer Retention
Problem Resolution
Attention To Detail
Multitasking
Communication
Decision Making
Coverage Analysis
Insurance Operations
Claims Knowledge
Settlement Negotiations
French And English Communication

Benefits

Flexible Benefits
Competitive Compensation
Stock Options
Coaching And Development Opportunities
Flexible Work-Life Balance
Supportive And Inclusive Team

Visa sponsorship

Not detected in the job text

Keywords

Creditor Insurance
Customer Service
Inbound Calls
Insurance Advice
Insurance Coverage
Loans
Lines Of Credit
Mortgages
Business Loans
Client Needs Assessment
Sales
Customer Retention
Contact Centre
Problem Resolution
Client Concerns
Escalation Process
Paperwork Processing
Attention To Detail
Multiple Systems
Communication
Coverage Analysis
Insurance Operations
Claims Knowledge
Settlement Negotiations
French
English

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