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Added 10 mins ago
Analyst, Institutional Portfolio Operations
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
Interested in joining one of Canada’s top performing asset managers? We are looking for an Analyst, Institutional Portfolio Operations for an existing vacancy on our Institutional Portfolio…
Added 10 mins ago
Analyst, Analytics Quality and Process Engineering
Connor, Clark & Lunn Financial Group Ltd.
Vancouver, BC
Are you interested in joining one of Canada’s top-performing asset managers? We are looking for an Analyst, Analytics Quality to join our Process Engineering (PE) team. The ideal candidate…
Added 10 mins ago
AI Product Owner
Connor, Clark & Lunn Financial Group Ltd.
Toronto, ON
…right things, safely and responsibly, in a regulated financial services environment. We operate on a hybrid model with three days a week in-office to facilitate team…
Added 10 mins ago
Lab Analyst
Certified Group
Calgary, AB
…laboratory testing, regulatory consulting, and certification & audit services across highly regulated…
Added 10 mins ago
Senior Financial Crime Risk Analyst (5515)
TD
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Full-time
The Senior Financial Crime Risk Analyst, FCRM Reporting and Strategic Insights, Canada, is responsible for designing, developing, and maintaining innovative automation solutions that…
Added 10 mins ago
Research Analyst
Manitoba Métis Federation
Winnipeg, MB
$52,211 to $64,271 CAD / year
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The MMF seeks to fill one full-time Research Analyst position within our Red River Métis Veterans Department located at 90 Sutherland Ave in Winnipeg, MB. The Research Analyst conducts…
Added 10 mins ago
Cloud Analyst
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Full-time
…capabilities, enablement functions, and partnerships across Enterprise Services. As part of the CCoE, the team is seeking a Cloud Analyst to join a skilled team of engineers and contribute…
Added 22 mins ago
Business Analyst, Retail Systems
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…define, analyze and validate business, process, functional, and data requirements and business rules for selected…
Added 22 mins ago
Workday Integration Analyst
Apptoza Inc.
Toronto, ON
Contract
We are seeking a skilled Workday Integration Analyst with hands-on experience in designing, developing, and supporting Workday integrations across HCM, Payroll, Benefits, and Recruiting…
Added 22 mins ago
Workday Integration Analyst
Apptoza Inc.
Toronto, ON
Contract
We are seeking a skilled Workday Integration Analyst with hands-on experience in designing, developing, and supporting Workday integrations across HCM, Payroll, Benefits, and Recruiting…
Added 22 mins ago
Senior Financial Analyst (Temp-to-Perm)
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Toronto, ON
$35 to $40 CAD / hour
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The Senior Financial Analyst (SFA) serves as a key financial co-pilot across revenue performance, media obligations, and client profitability. Sitting at the intersection of finance, data…
Added 22 mins ago
Billing Analyst
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We are currently seeking a Billing Analyst to work in our Toronto office. Our Billing Analysts’ staff are integral members of our finance teams. It is business imperative that we continue…
Added 24 mins ago
Analyst, Product Management (Hybrid)
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Toronto, ON · Vancouver, BC
Full-time
5+ years of experience as a Business Analyst or Product Analyst in the financial services industry - ideally within wealth management, banking, mutual funds, or securities.
Added 24 mins ago
Senior Analyst or Associate, ESG
BCI
Victoria, BC · CA Victoria
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Added 24 mins ago
Governance Analyst, Architecture & Engineering
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The Governance Analyst role plays a key part in helping shape and strengthen governance, risk, and control practices across Global Architecture & Engineering, working closely with leaders,…
Added 24 mins ago
Senior Business Systems Analyst (InEight)
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Our Technology Solutions group is currently looking to add a Senior Business Systems Analyst (InEight) to our growing team, based in Edmonton, AB.
Added 24 mins ago
Global Investment Operations - Middle Office Senior Analyst
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Toronto, ON
$70,000 to $80,000 CAD / year
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The Investment business at Willis Towers Watson has over 1000 colleagues worldwide who provide services and advice to a diverse range of institutional investors, including large pension…
Added 38 mins ago
Surgical Systems Analyst
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In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 38 mins ago
Cybersecurity Analyst - Closing October 14, 2026
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The Cybersecurity Analyst serves as the primary technical resource for identifying, assessing, and reducing cybersecurity risks across the Municipality’s information, systems, and…
Added 38 mins ago
Vulnerability Remediation Analyst
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Added 38 mins ago
Business Analyst Scrum Master
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Added 38 mins ago
Manager Procurement Category-CA
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Added 39 mins ago
GIS Analyst
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Reporting to the Manager, Forest Information Systems (FIS) Services, the GIS Analyst takes on the full range of spatial work across Mosaic’s landbase, from sustainable forestry and…
Added 39 mins ago
Senior Implementation Manager
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…cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative…
Added 39 mins ago
Associate Financial Analyst (Contract)
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Agricorp is looking for an Associate Financial Analyst to join our Finance department in the Corporate Services division. Agricorp’s Finance department is a dynamic, professional team…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?

Key Responsibilities

Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Manage the end-to-end client onboarding experience for Capital Markets clients, serving as a central contact for clients, business partners, and internal teams. Coordinate documentation updates, monitor pipeline and deadlines, enforce service expectations, and resolve complex onboarding issues.

Requirements

A bachelor’s degree or equivalent is required, and onboarding or related experience in KYC, operations, regulations, or credit risk is preferred. Candidates should have a basic understanding of Capital Markets, proficiency in Excel and CRM or onboarding platforms, strong communication and organizational skills, and the ability to manage complex stakeholder relationships.

Skills

Client Onboarding
Capital Markets
KYC
Regulatory Compliance
Operations
Credit Risk
Microsoft Excel
CRM Systems
Client Lifecycle Management
Pipeline Management
Case Management
Communication
Organization And Time Management
Change Management
Process Management

Benefits

Flexible Benefits
Bonuses
Competitive Compensation
Commissions
Stock Options
Coaching And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Relationship Management
Client Onboarding
Pre-Onboarding
Post-Onboarding
Client Lifecycle Management
Capital Markets
Global Investment Banking
Corporate Banking
Securitization
KYC
Financial Regulation
Regulatory Change
Credit Risk
Client Documentation
Pipeline Management
Deal Date Adherence
Service Level Expectations
CRM Systems
Microsoft Excel
Operations
Sales
Enterprise Partners
Case Management
Change Management
Internal Controls
Process Management
Data Gathering And Analysis
Quality Orientation

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