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Added 1 min ago
Leasing Manager
Centurion Associates Inc
AB · Edmonton, AB
Full-time
…feedback to a team of Leasing Agents. Also, liaise with Associate Director of Leasing and Asset Managers on field feedback. Establish clear leasing targets and performance expectations, and…
Added 1 min ago
Human Resources Director
La Maison Simons
Mississauga, ON
Full-time
Join the Simons Team as the Human Resources Director!
Added 1 min ago
Director, Product Management - Camera and Vision SoCs
Qualcomm
Canada
Full-time
As Director of Product Management, you will architect our IP camera SoC roadmap, steer global design wins with tier‑1 OEMs, and align silicon, software, ecosystem partners, and GTM motions…
Added 31 mins ago
Life Sciences Commercial Director
Scovai
Toronto, ON
Full-time
…leading life sciences organization seeking a seasoned Commercial Director to spearhead its Canadian market strategy. This is a high-impact, director-level opportunity for a commercially…
Added 31 mins ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
Capgemini is looking for a high-touch, passionate and self-motivated Senior Director with 10+ years of Management Consulting or Utilities Industry leadership experience focused on defining…
Added 31 mins ago
Sales Associate
WIRELESSWAVE / WAVE SANS FIL
Burlington, ON
Full-time
…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 31 mins ago
VP of Operations
Wolf Steel Ltd
Barrie, ON
Full-time
…and functional leaders, including the GM, Mexico; GM, China; Director, Operations Canada; and Director, Global…
Added 1 hour ago
Underwriting Director
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Underwriting Director based in Canada.
Added 1 hour ago
Associate Director, Business Risk Management - Toronto, ON
Scotiabank - Global Banking and Markets
Toronto, ON
Full-time
…mergers & acquisitions); fixed income and equity underwriting, sales, trading and research; prime services (prime brokerage and stock lending); foreign exchange sales and trading; commodity…
Added 1 hour ago
Inside Sales Specialist - North America
Ross Video
Ottawa, ON · Nepean, ON
Full-time
Who you report to: Director, Inside Sales - North America
Added 1 hour ago
Relationship Manager In Training - Regional Markets (Grande Prairie)
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, this unique rotational program is designed to build the next generation of elite Relationship Managers (RM) for our Regional Markets Team. At ATB, leadership is…
Added 1 hour ago
Relationship Manager, Regional Markets - Grande Prairie
ATB
Grande Prairie, AB
Full-time
Reporting to the Director, the Relationship Manager (RM) works with a team of ATB Business associates and partners and is responsible for increasing and retaining business based on annual…
Added 2 hours ago
Math Learning Center Director for Mathnasium of Southpark Meadows
Greater Austin Asian Chamber of Commerce
Winnipeg, MB
Full-time
Continuous training on education, sales, and management best practices
Added 2 hours ago
Temp Account Director (Social)
Monks
Toronto, ON
$60 to $70 CAD / hour
Full-time
Monks is seeking a strategic and client-focused Temp Account Director (Social) to lead an exciting social media account for a major global tech brand. In this role, you will craft and…
Added 2 hours ago
Sales Director - Hotel Services - Whistler BC
Encore Canada
Whistler, BC
Full-time
The Sales Director, Htl Srvcs manages an effective sales team responsible for guiding customers through event experiences, providing solutions that meet their goals and objectives to result…
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Specialist, Business Development
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Ottawa, ON
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The Business Development Specialist (BDS) reporting into the regional Business Development Director (BDD) is responsible for cultivating and managing strong, profitable relationships with…
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Sales Director – Canada
ZURU
Mississauga, ON · Mississauaga, Ontario
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We're looking for a Sales Director to lead ZURU Edge in Canada. You'll own the country strategy and P&L, lead a team of two, and report to our SVP North America. This is a new role, so…
Added 2 hours ago
Reservations Manager (Maternity Coverage)
AccorHotel
Banff, AB
Contract
Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial…
Added 2 hours ago
Procurement & Bookstore Manager
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Collaborate with the Director of Finance on the development, implementation, and continuous improvement of procurement policies, procedures, and systems.
Added 2 hours ago
Branch Operations Manager
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Newmarket, ON
Full-time
Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
Added 3 hours ago
Financial Coordinator
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$55,000 to $65,000 CAD / year
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Reporting to the Director of Finance, you'll be the main contact for vendors and internal departments on invoices, approvals, and payments. You'll work closely with teams across the company…
Added 3 hours ago
Business Operations & Growth Coordinator- Ottawa- Hybrid
Serco
Canada
Full-time
Serco Canada is seeking a highly organized and proactive Business Operations & Growth Coordinator to support the Managing Director and senior leadership team.
Added 3 hours ago
Branch Operations Manager
RBC
Newmarket, ON
Full-time
Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
Added 3 hours ago
Director, Enterprise Security & IT
Klue
Remote, Canada
$155,000 to $200,000 CAD / year
Full-time · Remote
As our Director, Enterprise Security & IT, you'll sit at the intersection of security, compliance, and IT operations. You'll be accountable for how Klue protects customer data and how every…
Added 3 hours ago
Assistant Director of Food & Beverage
AccorHotel
Banff, AB
Contract
…dining experience. Grow your leadership strengths as Assistant Director, Food & Beverage, where you will ensure outstanding operating results through exciting menu offerings and promotions,…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?

Key Responsibilities

Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Manage the end-to-end client onboarding experience for Capital Markets clients, serving as a central contact for clients, business partners, and internal teams. Coordinate documentation updates, monitor pipeline and deadlines, enforce service expectations, and resolve complex onboarding issues.

Requirements

A bachelor’s degree or equivalent is required, and onboarding or related experience in KYC, operations, regulations, or credit risk is preferred. Candidates should have a basic understanding of Capital Markets, proficiency in Excel and CRM or onboarding platforms, strong communication and organizational skills, and the ability to manage complex stakeholder relationships.

Skills

Client Onboarding
Capital Markets
KYC
Regulatory Compliance
Operations
Credit Risk
Microsoft Excel
CRM Systems
Client Lifecycle Management
Pipeline Management
Case Management
Communication
Organization And Time Management
Change Management
Process Management

Benefits

Flexible Benefits
Bonuses
Competitive Compensation
Commissions
Stock Options
Coaching And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Relationship Management
Client Onboarding
Pre-Onboarding
Post-Onboarding
Client Lifecycle Management
Capital Markets
Global Investment Banking
Corporate Banking
Securitization
KYC
Financial Regulation
Regulatory Change
Credit Risk
Client Documentation
Pipeline Management
Deal Date Adherence
Service Level Expectations
CRM Systems
Microsoft Excel
Operations
Sales
Enterprise Partners
Case Management
Change Management
Internal Controls
Process Management
Data Gathering And Analysis
Quality Orientation

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