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Added 17 hours ago
Sr. Analyst, Capital Markets & Treasury
Brookfield
Toronto, ON
Full-time
Brookfield’s private equity business focuses on driving operational transformation in businesses providing essential products and services. Leveraging our deep experience built over 25…
Added 19 hours ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and…
Added 19 hours ago
Sr. Analyst, Capital Markets & Treasury
Brookfield Asset Management
Toronto, ON · Brookfield Place
Full-time
Brookfield’s private equity business focuses on driving operational transformation in businesses providing essential products and services. Leveraging our deep experience built over 25…
Added 22 hours ago
Analyst, CST - Client Shared Services
Royal Bank of Canada
Toronto, ON
Full-time
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and…
Added 22 hours ago
Compliance - AML Analyst | Halifax
Petra Funds Group
Halifax, NS
Petra provides certain anti-money laundering (AML) and know-your-customer (KYC) services in connection with our client’s private funds and the U.S. Bank Secrecy Act. The AML Analyst will…
Added 1 day ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and…
Added 1 day ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 day ago
TDS Operations Analyst II
TD Securities
Toronto, ON
Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 1 day ago
Business Analyst
Hallmark Global Solutions Ltd
Mississauga, ON
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…
Added 1 day ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
Royal Bank of Canada
Toronto, ON
Full-time
…requests for existing and new relationships (seek and defend business head limit requests and assist with KYC/AML and regulatory on boarding as…
Added 1 day ago
Analyst, Institutional Client Credit Management; DVP, Corporates & NBFI
RBC
Toronto, ON
Full-time
…requests for existing and new relationships (seek and defend business head limit requests and assist with KYC/AML and regulatory on boarding as…
Added 1 day ago
Compliance Crypto Analyst
Tetra Digital Group
Toronto, ON
Full-time
Here's the problem we're actually solving: Canada clears roughly $424 billion every business day, and much of the retail payment infrastructure underneath it was designed in the 1980s.…
Added 1 day ago
Associate, Client Services - Capital Markets (12 Months Term/Secondment)
CIBC
Toronto, ON
Full-time
…and occasional onboarding for the Capital Markets lines of business. The DD team is primarily responsible for conducting periodic Anti-Money Laundering (AML) and Enhanced Due Diligence…
Added 1 day ago
Programme pour diplômés – Analyste d’affaires / Gestion de projet / AML & KYC
mthree
Montreal, QC
Job Title: Business Analyst / Project Management / AML & KYC Graduate Program
Added 2 days ago
Sr. Analyst, Treasury
Aecon
Toronto, ON
Aecon is seeking a collaborative and highly motivated Senior Treasury Analyst to join its Corporate Treasury team. Reporting to the Treasury Manager, this role offers broad exposure to debt…
Added 2 days ago
Analyste à la conformité / Compliance Analyst
Avison Young | Canada
Montreal, QC
Full-time
To support Avison Young’s Canadian business by completing Know Your Client (KYC) verifications for new and existing clients and maintaining accurate, organized AML/KYC records. The role…
Added 2 days ago
Analyst (GWO)
Scotiabank
Toronto, ON
The Analyst contributes to the overall success of the Loan operations team located in Toronto, by managing a portfolio of medium to complex corporate loans and letters of credit where the…
Added 4 days ago
Business Analyst
Altimetrik
Mississauga, ON
Full-time
Gather, analyze, and document business requirements for KYC and client onboarding processes.
Added 4 days ago
Commercial Loans Analyst
Crédit Agricole CIB
Montreal, QC
Contract
Crédit Agricole Services & Operations is hosting a part of all Crédit Agricole CIB’s support functions, from KYC, Back Offices, Risk, IT, Legal or Finance supporting our growing operations…
Added 4 days ago
Analyst, Corporate Treasury
Primaris REIT
Toronto, ON
$70,000 to $75,000 CAD / year
Full-time
Primaris REIT is currently hiring a dedicated and enthusiastic Analyst, Corporate Treasury to join the team at our Toronto Head Office. If you are detail oriented and thrive in a dynamic,…
Added 5 days ago
Analyst, FX Operations (12-Month Contract GWO)
Scotiabank
Toronto, ON
Opportunity to engage with various GBM business groups on KYC/AML topics and client outreach activities
Added 5 days ago
Assistant Manager, Lending Services, Corporate Credit (GWO)
Scotiabank
Toronto, ON
The incumbent is responsible for providing, and if directed leading a team of deal analyst in delivering, quality administrative services to Corporate Clients relative to the set up and…
Added 5 days ago
AML Analyst
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
Full-time
The AML/KYC Analyst conducts formal “due diligence” reviews & research on CIBC Mellon’s clients and prospects, ensuring appropriate ‘Know Your Customer’ (KYC) protocol is maintained in…
Added 5 days ago
Analyste à la conformité / Compliance Analyst
Avison Young Canada
Toronto, ON · Montreal, QC
Full-time
To support Avison Young’s Canadian business by completing Know Your Client (KYC) verifications for new and existing clients and maintaining accurate, organized AML/KYC records. The role…
Added 5 days ago
Senior Business Analyst (KYC)
Altimetrik
Mississauga, ON
Full-time
We are looking for an experienced Business Analyst with strong KYC experience to work with business stakeholders, compliance teams, and technology teams to deliver KYC and client onboarding…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?

Key Responsibilities

Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Manage the end-to-end client onboarding experience for Capital Markets clients, serving as a central contact for clients, business partners, and internal teams. Coordinate documentation updates, monitor pipeline and deadlines, enforce service expectations, and resolve complex onboarding issues.

Requirements

A bachelor’s degree or equivalent is required, and onboarding or related experience in KYC, operations, regulations, or credit risk is preferred. Candidates should have a basic understanding of Capital Markets, proficiency in Excel and CRM or onboarding platforms, strong communication and organizational skills, and the ability to manage complex stakeholder relationships.

Skills

Client Onboarding
Capital Markets
KYC
Regulatory Compliance
Operations
Credit Risk
Microsoft Excel
CRM Systems
Client Lifecycle Management
Pipeline Management
Case Management
Communication
Organization And Time Management
Change Management
Process Management

Benefits

Flexible Benefits
Bonuses
Competitive Compensation
Commissions
Stock Options
Coaching And Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Client Success
Relationship Management
Client Onboarding
Pre-Onboarding
Post-Onboarding
Client Lifecycle Management
Capital Markets
Global Investment Banking
Corporate Banking
Securitization
KYC
Financial Regulation
Regulatory Change
Credit Risk
Client Documentation
Pipeline Management
Deal Date Adherence
Service Level Expectations
CRM Systems
Microsoft Excel
Operations
Sales
Enterprise Partners
Case Management
Change Management
Internal Controls
Process Management
Data Gathering And Analysis
Quality Orientation

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