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Added 4 hours ago
Associate, Investment Banking, Real Estate
TD Securities
Toronto, ON
Full-time
Our Investment Banking team is one of the leading franchises in Canada, with over 350 professionals globally. We provide our corporate, institutional and government clients with capital…
Added 6 hours ago
Senior Financial Analyst, Regulatory Reporting
Robert Half
Toronto, ON
$40 to $50 CAD / hour
Contract
Our client, a well-established Canadian financial services organization, is seeking a Senior Financial Analyst, Regulatory Reporting to join their Finance team on a 12-month contract basis.
Added 7 hours ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder Supply Chain Solutions
Longueuil, QC · CAN - Longueuil QC
Full-time
Added 8 hours ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
…phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization…
Added 9 hours ago
IT Support Analyst, TD Securities
TD
Toronto, ON
Full-time
TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge and experience in six key…
Added 10 hours ago
Credit Analyst II
TD
Ottawa, ON
Full-time
Proactively promote products, sales, services and banking capabilities
Added 10 hours ago
Analyst, CST - Client Shared Services
Royal Bank of Canada
Toronto, ON
Full-time
…phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization…
Added 10 hours ago
Coordinateur(trice) d'inventaire/Inventory Coordinator
Ryder System, Inc.
Longueuil, QC
Full-time
Added 11 hours ago
Business Analyst - Salesforce
Procom
Toronto, ON
$35.2 to $44 CAD / hour
Contract
On behalf of our Banking client, Procom is searching for a Business Analyst - Salesforce for a 7 month contract role. This position is a hybrid position with 3 days onsite at our client’s…
Added 11 hours ago
Corporate Credit Analyst – Winter 2027 Intern
BNP Paribas
Montreal, QC
Internship
Corporate Credit Team – consists of the Credit Analyst & Account Management organizations which provide sector/transaction specialized risk monitoring for the Corporate platform
Added 11 hours ago
Senior Credit Analyst, Consumer Products
BNP Paribas
Montreal, QC
Full-time
As Senior Credit Analyst on the Corporate Credit Management Team, the successful candidate will be responsible for the credit management of assigned corporate clients and for working on new…
Added 12 hours ago
Senior Financial Crime Risk Analyst (4981)
TD
Toronto, ON · Markham, ON
Full-time
The Senior QA Analyst is responsible for conducting independent quality assurance reviews of complex Financial Crime Risk Management activities, ensuring adherence to regulatory…
Added 12 hours ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Added 13 hours ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
…phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization…
Added 13 hours ago
Business Systems Analyst
Global Technical Talent, an Inc. 5000 Company
Toronto, ON
$77 to $92 CAD / hour
Contract
This Business Systems Analyst role is project-based, supporting a vendor integration initiative within a team of approximately 50. The successful candidate will work in close partnership…
Added 14 hours ago
Revenue Operations Analyst
Flywheel
Toronto, ON
Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 15 hours ago
Senior Business Analyst, Scotia Jarislowsky Fraser - Toronto
Scotiabank
Toronto, ON
The Senior Business Analyst, Scotia Jarislowsky Fraser (SJF) is responsible for the effective development, design and implementation of the core data management and analytical processes of…
Added 15 hours ago
ALMT Support Analyst/engineer
TekWissen ®
Montreal, QC
$390 to $491 CAD / hour
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The APS Analyst/engineer is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT APS.
Added 15 hours ago
Senior Analyst, Strategic Finance / Analyste principal, Finances stratégiques
Vention
Montreal, QC
Full-time
2–4+ years of experience in Investment Banking, Management Consulting, Private Equity, Transaction Advisory, Corporate Development, or high-growth Strategic Finance.
Added 15 hours ago
IT - Bus Systems Analyst V
Robertson & Company Ltd.
Toronto, ON
Contract
…operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail…
Added 15 hours ago
Quality Assurance Analyst
Richardson Wealth Ltd
Toronto, ON
The Quality Assurance Analyst is responsible for supporting the quality, reliability, security, and operational readiness of enterprise technology solutions across Richardson Wealth's…
Added 16 hours ago
Credit Coordinator
EQ Bank | Canada's Challenger Bank
Oakville, ON
Full-time
…information from third party sources such as Land Registry and Corporate Registries, pulling Equifax and PayNet credit bureau reports, conducting a preliminary evaluation of the overall…
Added 16 hours ago
TDS Operations Analyst II
TD
Toronto, ON
Full-time
…infrastructure services to support trading, investment, and corporate banking…
Added 16 hours ago
Credit Coordinator
EQ Bank
Oakville, ON
$42,000 to $46,000 CAD / year
Full-time
…information from third party sources such as Land Registry and Corporate Registries, pulling Equifax and PayNet credit bureau reports, conducting a preliminary evaluation of the overall…
Added 16 hours ago
Senior Financial Analyst
Scotiabank
Toronto, ON
The Sr. Financial Analyst plays a key role in providing financial and operational support to Commercial Banking and Canadian Banking Finance. The position contributes to strategic…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?
Key Responsibilities
Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The analyst will serve as the primary point of contact for RBC Capital Markets business partners, managing the end-to-end client onboarding lifecycle. They are responsible for ensuring client satisfaction, maintaining documentation, and coordinating with functional teams to meet regulatory and business requirements.

Requirements

Candidates should possess a Bachelor's degree or equivalent and have experience in onboarding, KYC, operations, or credit risk. Proficiency in MS Excel and CRM systems is required, along with strong organizational skills and an understanding of capital markets.

Skills

Relationship management
Client onboarding
Capital markets
KYC
Operations
Regulatory compliance
Credit risk
MS Excel
CRM systems
Communication
Time management
Change management
Pipeline management
Data analysis
Problem solving

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Client Shared Services
Relationship Management
Capital Markets
Client Onboarding
KYC
Regulatory Changes
Pipeline Management
CRM
MS Excel
Investment Banking
Corporate Banking
Securitization
Change Management
Operations
Credit Risk
Client Lifecycle
Documentation
Functional Partners
Service Level Expectations
Accountability

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