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Added 10 hours ago
Electrical & Instrumentation Estimator
Fluor
Vancouver, BC
Full-time
Be knowledgeable about the benefits of Cost Competitive Execution, Excel to Win, Business Risk Management Framework (BRMF) and Strategy to Win; actively promote innovative ideas and…
Added 13 hours ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Added 13 hours ago
Credit Analyst - Permanent - 19514
LRO Staffing
Toronto, ON · North York, ON
Full-time
…to small and mid-sized businesses, is adding an intermediate Credit Analyst to its Working Capital team. This is a role with genuine sign-off authority: you'll approve files within your own…
Added 14 hours ago
Credit Analyst II
TD
Ottawa, ON
Full-time
Structure credit for assigned portfolios, with focus on assessing credit worthiness or risk of potential customers to drive profitable business growth while adhering to TD's credit risk…
Added 14 hours ago
Canadian Commercial Banking Associate
TD
Montreal, QC
Full-time
…in the areas of relationship management, financial analysis, risk management and industry analysis. As an Associate, Commercial Banking, you will have the opportunity to work closely with…
Added 15 hours ago
SUF Analyst
Fitch Ratings
Toronto, ON
Full-time
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.
Added 15 hours ago
Credit Analyst Trainee
BMO
Toronto, ON · Mississauga, ON
Full-time
Performs ongoing comprehensive client credit analysis for an assigned number of client portfolios to assess the business entity’s overall financial health and credit risk using…
Added 15 hours ago
Analyst, Product Management (Hybrid)
Broadridge
Toronto, ON · Vancouver, BC
Full-time
We’re looking for a highly analytical and detail-oriented Analyst, Product Management to join our Business Analyst team. In this role, you will bridge the gap between business requirements…
Added 15 hours ago
Senior Analyst or Associate, ESG
BCI
Victoria, BC · CA Victoria
Full-time
…analysis help guide how C$165 billion in capital markets and credit investments is stewarded across global markets. The Senior Analyst/Associate, ESG will gain hands on exposure to proxy…
Added 15 hours ago
Analyst, CST - Client Shared Services
Royal Bank of Canada
Toronto, ON
Full-time
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Added 16 hours ago
Collateral Analyst
Procom
Toronto, ON
$32 to $40 CAD / hour
Contract
On behalf of our Banking client, Procom is searching for a Collateral Analyst for a 6-month role. This position is a hybrid position with 4 days onsite at our client’s Toronto office.
Added 16 hours ago
Corporate Credit Analyst – Winter 2027 Intern
BNP Paribas
Montreal, QC
Internship
Corporate Credit Team – consists of the Credit Analyst & Account Management organizations which provide sector/transaction specialized risk monitoring for the Corporate platform
Added 16 hours ago
Senior Credit Analyst, Consumer Products
BNP Paribas
Montreal, QC
Full-time
The Senior Credit Analyst supports BNP Paribas’s mission by ensuring the robust management of credit risk within the Consumer Products sector. You will contribute to new business…
Added 16 hours ago
Analyst, Integrated Fixed Income
Fiera Capital
Toronto, ON · Montreal, QC
Full-time
Under the supervision of the Vice President & Senior Portfolio Manager, Integrated Fixed Income, the Analyst will assist the investment team in the management and research of corporate…
Added 16 hours ago
Financial Reporting Analyst
Fairstone Bank
Montreal, QC
Full-time
…residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending - we offer financial solutions tailored…
Added 16 hours ago
Senior Credit Analyst
Manpower Alberta
Calgary, AB
$77.63 to $115.5 CAD / hour
Contract
This contractor position will be responsible for managing daily counterparty credit exposures and business relationships within the controls and credit risk appetite outlined in the Credit…
Added 16 hours ago
Financial Sector Specialist Analyst
Bank of Canada
Ottawa, ON
Full-time
The FER department is currently seeking an FSS Analyst for the Market Risk function within MACRO. This role is based in Ottawa. This position will primarily be to support market risk…
Added 16 hours ago
Enterprise Content Management (ECM) Business Systems Analyst
McKesson
Mississauga, ON
Full-time
The Business Analyst will serve as a key partner on the Imaging & Content Platforms team, supporting enterprise content management, digital document workflows, ERP-related modernization,…
Added 17 hours ago
Senior Credit Risk Analyst
SPECTRAFORCE
Waterloo, ON
Contract
As a Senior Credit Risk Analyst, you’ll play a key role in optimizing cash collection, minimizing bad debt, and supporting revenue growth.
Added 18 hours ago
Analyst, CST - Client Shared Services
RBC
Toronto, ON
Full-time
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Added 18 hours ago
Senior Actuarial Analyst
ARAG Legal Solutions Inc. (Canada)
Toronto, ON
Full-time
Reporting to the Vice President and Appointed Actuary, the Senior Actuarial Analyst will play a significant role in supporting the company’s actuarial reserving and financial reporting…
Added 19 hours ago
Accounts Receivable Analyst
Mizuno Canada
Mississauga, ON
Full-time
Reporting to the Accounting Manager, the Accounts Receivable Analyst oversees the day-to-day operations of the Accounts Receivables department. This individual will be responsible for daily…
Added 19 hours ago
Senior Systems Analyst, Compliance Oversight
Metrolinx
Canada
Full-time
…for customers, including real time PRESTO Contactless with credit and Interac debit and PRESTO in Mobile Wallet across its transit agency clients, including the Toronto Transit Commission…
Added 20 hours ago
Senior Analyst, Macro Surveillance and Analytics
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
Full-time
Supports the Senior Manager of Risk Modelling and Analytics with programs/services/initiatives, plans, methods, tools, and processes to meet the overall strategic plans and priorities of…
Added 20 hours ago
SUF Analyst
Fitch Group
Toronto, ON
Sustainable Fitch is currently seeking an Analyst based out of our Toronto office.

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?
Key Responsibilities
Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The analyst will serve as the primary point of contact for RBC Capital Markets business partners, managing the end-to-end client onboarding lifecycle. They are responsible for ensuring client satisfaction, maintaining documentation, and coordinating with functional teams to meet regulatory and business requirements.

Requirements

Candidates should possess a Bachelor's degree or equivalent and have experience in onboarding, KYC, operations, or credit risk. Proficiency in MS Excel and CRM systems is required, along with strong organizational skills and an understanding of capital markets.

Skills

Relationship management
Client onboarding
Capital markets
KYC
Operations
Regulatory compliance
Credit risk
MS Excel
CRM systems
Communication
Time management
Change management
Pipeline management
Data analysis
Problem solving

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Client Shared Services
Relationship Management
Capital Markets
Client Onboarding
KYC
Regulatory Changes
Pipeline Management
CRM
MS Excel
Investment Banking
Corporate Banking
Securitization
Change Management
Operations
Credit Risk
Client Lifecycle
Documentation
Functional Partners
Service Level Expectations
Accountability

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