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Added 14 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 14 mins ago
Enrolment Services Advisor
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 14 mins ago
Engineering Technician
The University of British Columbia
Vancouver, BC
$7,309 to $7,798 CAD / month
Full-time
…the Department. Under the guidance of the Technical Services Director, this position performs advanced machining, including general and CNC machining, as well as welding, woodworking and…
Added 14 mins ago
Financial Analyst
The University of British Columbia
Vancouver, BC
$7,158.42 to $10,292.25 CAD / month
Full-time
…employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and…
Added 14 mins ago
Senior Director, Data Center Facilities Development
Oracle
Canada
$193,600 to $414,400 USD / year
Full-time
…Oracle’s global data center portfolio. We are seeking a Senior Director of Data Center Development to provide strategic leadership and organizational oversight for the design of…
Added 14 mins ago
Growth Intelligence Analyst – Simplii Financial
Simplii Financial
Toronto, ON
Full-time
…supported in your craft development and career growth by the Director, Growth, while working day to day with your squad to deliver shared…
Added 14 mins ago
Director of Product Design
McAfee
ON · Ontario, Canada
Full-time
Leads teams delivering UI/UX design solutions by defining user experience strategy, visual design standards, and interaction guidelines. Oversees requirements analysis and manages reviews…
Added 14 mins ago
Software Quality Analyst – Medical Devices & SaMD
Light AI
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
Reporting to the Director, Quality Systems & Validation, this position will serve as a hands-on Quality and software-validation resource working closely with Software Engineering, Product,…
Added 14 mins ago
Director, Media Strategy
Jobgether
Canada
Full-time
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Media Strategy based in Canada .
Added 14 mins ago
Specialist, Business Development
Economical Insurance
Ottawa, ON
Full-time
The Business Development Specialist (BDS) reporting into the regional Business Development Director (BDD) is responsible for cultivating and managing strong, profitable relationships with…
Added 15 mins ago
Sales Director – Canada
ZURU
Mississauga, ON · Mississauaga, Ontario
Full-time
We're looking for a Sales Director to lead ZURU Edge in Canada. You'll own the country strategy and P&L, lead a team of two, and report to our SVP North America. This is a new role, so…
Added 15 mins ago
Reservations Manager (Maternity Coverage)
AccorHotel
Banff, AB
Contract
Reporting to the Director of Rooms, the Reservations Manager provides strategic and operational leadership for the Reservations department, balancing guest experience, commercial…
Added 15 mins ago
Restaurant Manager - In Room Dining
AccorHotel
Banff, AB
Full-time
Reporting to the Assistant Director of Food & Beverage, you will provide visionary leadership to a highly engaged team while driving operational excellence, financial performance,…
Added 29 mins ago
Assistant Director of Care (RN)Temporary Full Time [MGS ADOC2 1.00] AgeCare Gibson
AgeCare
Toronto, ON
Full-time
…is a calling for many of us. The Opportunity: The Assistant Director of Care of the Long-Term Care residence works collaboratively with the senior management team to plan, organize, direct,…
Added 29 mins ago
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
Full-time
Provide operational leadership and continuity during the absence of the Integrated Director, Diagnostic Imaging.
Added 29 mins ago
Affordable Housing Program Manager
Vancity
Vancouver, BC
Full-time
This is a Full-time, Permanent role based at our Vancity head office and will report directly to the Director, Co-Ops and Local Economy. While this position provides a hybrid work…
Added 29 mins ago
Procurement & Bookstore Manager
College of the North Atlantic
Stephenville, NL
Full-time
Collaborate with the Director of Finance on the development, implementation, and continuous improvement of procurement policies, procedures, and systems.
Added 29 mins ago
Administrative Secretary 2
Prairie Mountain Health
Dauphin, MB
Full-time
Other combination of education and experience may be considered
Added 29 mins ago
Lead, Performance, Accountability & Funding Allocation (North)
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
Full-time
Reporting to the Director, Performance, Accountability and Funding Allocation, the Lead, Performance, Accountability and Funding Allocation will serve as a key point of contact for assigned…
Added 29 mins ago
Senior Accountant
Lookout Housing and Health
New Westminster, BC
Contract
Reporting to the Director of Finance, the Senior Accountant performs a variety of advanced accounting, budgeting, and reporting functions.
Added 29 mins ago
Manager of Economic Immigration Ideas Lab (EIIL), NLWIC
College of the North Atlantic
St. John's, NL
Full-time
Reporting to the Director of the NL Workforce Innovations Centre (NLWIC) and supported by the provincial Department of Jobs, Growth and Rural Development:
Added 29 mins ago
Director, Taxation
Maple Leaf Foods Inc
Mississauga, ON
Full-time
The Director, Taxes provides leadership and management to the tax function working with senior management and the corporate finance team as well as collaborating with internal and external…
Added 29 mins ago
Branch Operations Manager
RBC Dominion Securities
Newmarket, ON
Full-time
Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
Added 29 mins ago
Principal Electrical Engineer
ML6 Search + Talent Advisory
Beamsville, ON
Full-time
…substation design and power systems engineering. Reporting to the Director of Design Services, this senior role will be responsible for driving project delivery, providing technical…
Added 30 mins ago
Project Delivery Manager, Building Renewals
OMICRON CANADA INC.
Vancouver, BC
$110,000 to $150,000 CAD / year
…decisions, fewer handoffs, stronger outcomes, and a far better experience for clients and…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?
Key Responsibilities
Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The analyst will serve as the primary point of contact for RBC Capital Markets business partners, managing the end-to-end client onboarding lifecycle. They are responsible for ensuring client satisfaction, maintaining documentation, and coordinating with functional teams to meet regulatory and business requirements.

Requirements

Candidates should possess a Bachelor's degree or equivalent and have experience in onboarding, KYC, operations, or credit risk. Proficiency in MS Excel and CRM systems is required, along with strong organizational skills and an understanding of capital markets.

Skills

Relationship management
Client onboarding
Capital markets
KYC
Operations
Regulatory compliance
Credit risk
MS Excel
CRM systems
Communication
Time management
Change management
Pipeline management
Data analysis
Problem solving

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Client Shared Services
Relationship Management
Capital Markets
Client Onboarding
KYC
Regulatory Changes
Pipeline Management
CRM
MS Excel
Investment Banking
Corporate Banking
Securitization
Change Management
Operations
Credit Risk
Client Lifecycle
Documentation
Functional Partners
Service Level Expectations
Accountability

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