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Added 19 mins ago
Facilities and Maintenance Coordinator - 18 month Contract
Lifemark Health Group
Toronto, ON
$55,000 to $75,000 CAD / year
Temporary
Reporting into the Senior Director, Real Estate, Facilities and Capital Planning, the position requires strong organizational, communication, and problem-solving skills, with a focus on…
Added 19 mins ago
Territory Manager, Referral Business Development – Victoria & Nanaimo, BC
Snore MD
Nanaimo, BC
Full-time
You’ll work closely with our Director of Business Development, own your territory, and be the face of Snore MD in medical offices across Vancouver Island.
Added 19 mins ago
Agile Delivery Lead
Sanofi
Toronto, ON
Full-time
…you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world. This role is based out of our Toronto Hub, one of Sanofi's…
Added 19 mins ago
Executive Assistant
Independent Electricity System Operator
Canada
This is a non-unionized position within our Power System Development (PSD) business unit, based at our Toronto office.
Added 34 mins ago
Branch Operations Manager
Royal Bank of Canada
Newmarket, ON
Full-time
Implement Branch Director’s vision and ensure branch is efficiently and effectively managed.
Added 49 mins ago
Finance Director
GoodWork.ca
Temiskaming Shores, ON
Full-time
The Keepers of the Circle Finance Director will provide strategic leadership, stewardship, and oversight of all financial operations for our Indigenous led, not-for-profit organization.
Added 49 mins ago
Insurance Claims Coordinator
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…dental, career training, and support for continued professional…
Added 1 hour ago
Senior Technical Program Manager
CNN
Ottawa, ON · Kanata, ON
Full-time
The role reports directly to the Senior Director of Technical Program Management and will be trusted with ambiguous, multi-quarter programs that do not fit neatly inside one function. The…
Added 1 hour ago
Lead Producer - EA SPORTS™ FC
EA SPORTS
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Full-time
…experiences franchise goals. You will drive alignment with other development leaders and partner teams to drive its successful execution. You will report directly to the Production Director…
Added 1 hour ago
Advisor, People & Culture
Kelowna Women's Shelter
Kelowna, BC
Full-time
…Culture to join our People & Culture team. Reporting to the Director, People & Culture, this role contributes to a positive employee experience by supporting a broad range of human…
Added 1 hour ago
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
Full-time
Investing in You – Access to a centralized Education Fund, tuition support, and professional development opportunities.
Added 1 hour ago
Human Resources Director
La Maison Simons
Mississauga, ON
Full-time
…the environment and about the communities in which it does…
Added 1 hour ago
Director, Product Management - Camera and Vision SoCs
Qualcomm
Canada
Full-time
…builds the foundation for a multi‑tier, billion‑dollar camera…
Added 1 hour ago
Life Sciences Commercial Director
Scovai
Toronto, ON
Full-time
…leading life sciences organization seeking a seasoned Commercial Director to spearhead its Canadian market strategy. This is a high-impact, director-level opportunity for a commercially…
Added 1 hour ago
Principal Strategic Deal Maker
Capgemini Engineering
Mississauga, ON
Full-time
Capgemini is looking for a high-touch, passionate and self-motivated Senior Director with 10+ years of Management Consulting or Utilities Industry leadership experience focused on defining…
Added 1 hour ago
Associate Director
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
Associate Director
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
Associate Director
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 1 hour ago
Sales Associate
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…we’re proud to be recognized as a Best Place to Work by HR Director Magazine. Join us in a rewarding, people-first environment where opportunity and growth are always within…
Added 1 hour ago
VP of Operations
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Barrie, ON
Full-time
…and functional leaders, including the GM, Mexico; GM, China; Director, Operations Canada; and Director, Global…
Added 2 hours ago
Underwriting Director
Jobgether
Canada
Full-time
This is an opportunity to influence both business results and talent development within a dynamic commercial insurance environment.
Added 2 hours ago
Underwriting Director
Jobgether
Canada
Full-time
This is an opportunity to influence both business results and talent development within a dynamic commercial insurance environment.
Added 2 hours ago
Creative Services Manager
UBC Properties Trust
Vancouver, BC
$75,000 to $85,000 CAD / year
Full-time
…identity systems, templates, assets, and guidelines across business units, and recommend refinements to the Director of Marketing as needs…
Added 2 hours ago
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…
Added 2 hours ago
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
Full-time
We are looking for an experienced Associate Director, Data Lifecycle Automation to join the CM Technology (QTS) Data and Architecture Strategy team at RBC Capital Markets. This role offers…

RBC

Analyst, CST - Client Shared Services

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 13, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?
The Analyst of the Client Success Team, Relationship Management, serves as support for the Director of Client Success and a point of contact between RBC Capital Markets businesses and clients. This role involves close collaboration with multiple functional partners to enhance client satisfaction, retention and growth.

Responsible for supporting a best-in-class client experience through all phases of the client lifecycle focusing on the Global Investment Banking, Corporate Banking, and Securitization businesses.
This role will be responsible for all aspects of pre and post onboarding, providing a professional, attentive, and accurate service to clients and internal business partners, leveraging extensive knowledge of both the client onboarding process and Capital Markets operations.
Responsible for active pipeline management measured against deal date adherence and escalated when at risk.
Support implementation of a robust client pre and post care experience that can anticipate and quickly react to the consistent challenges that global regulatory changes present to RBC and its clients, and contribute to a continuous relationship management model creating a differentiating service from our peers

What will you do?
Key Responsibilities
Relationship management:

Ensure end-to-end client satisfaction is attained throughout the pre and post onboarding lifecycle while acting as the primary point of contact for RBC business partners
Where required build and maintain strong relationships with clients by educating and guiding them through the RBC onboarding process
Coordinate outreach for client documentation updates and ensure client contact is minimized with maximum effect, transparency, and any necessary escalations are performed in an accurate and timely manner

E2E client case management:

Act as a central point of contact for RBC Capital Markets business partners and internal functional teams. Escalating as needed to ensure deadlines are met.
Coordinate and oversee E2E onboarding, and enforce service level expectations across functional partners responsible for performing activities pertinent to client onboarding
Build and maintain strong relationships with functional partners in Sales, Operations and Enterprise Partners
Utilize CLM tool and ecosystem for all onboarding related activities (e.g. status updates and document repository)
Assume ownership and accountability for the resolution of complex issues and concerns relating to client onboarding and client documentation updates

What do you need to succeed?

Bachelor’s Degree or equivalent/similar
Some onboarding experience preferred or experience in a related role (KYC, operations, regulations, credit risk)
Basic understanding of Capital Markets
Proficient in MS Excel and experience with CRM systems or onboarding platforms
Excellent communication skills, both written and verbal
Proactive team player, self-motivated with strong organizational and time management skills (able to prioritize to meet the face paced demands of the capital markets business).
Strong sense of accountability and ownership over "client experience" and end-to-end client on-boarding processes.
Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals
Understanding of change management to support the evolving nature of change related to business and regulator requirements as applicable.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to build close relationships with clients

Job Skills

Auditing, Audits Compliance, Communication, Data Gathering Analysis, Detail-Oriented, Financial Regulation, Internal Controls, Organizational Governance, Process Management, Quality Orientation

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-29

Application Deadline:

2026-10-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The analyst will serve as the primary point of contact for RBC Capital Markets business partners, managing the end-to-end client onboarding lifecycle. They are responsible for ensuring client satisfaction, maintaining documentation, and coordinating with functional teams to meet regulatory and business requirements.

Requirements

Candidates should possess a Bachelor's degree or equivalent and have experience in onboarding, KYC, operations, or credit risk. Proficiency in MS Excel and CRM systems is required, along with strong organizational skills and an understanding of capital markets.

Skills

Relationship management
Client onboarding
Capital markets
KYC
Operations
Regulatory compliance
Credit risk
MS Excel
CRM systems
Communication
Time management
Change management
Pipeline management
Data analysis
Problem solving

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock

Visa sponsorship

Not detected in the job text

Keywords

Client Shared Services
Relationship Management
Capital Markets
Client Onboarding
KYC
Regulatory Changes
Pipeline Management
CRM
MS Excel
Investment Banking
Corporate Banking
Securitization
Change Management
Operations
Credit Risk
Client Lifecycle
Documentation
Functional Partners
Service Level Expectations
Accountability

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