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Added 10 mins ago
RB
Director, New Accounts and Documentation
Royal Bank of Canada
Toronto, ON
- Full-time
Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual…
Added 10 mins ago
RB
Manager, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications
Added 24 mins ago
R-
Store Manager - Smart Centres Woodstock
RCL - Reitmans Canada Ltd/Ltée
Woodstock, ON
- Full-time
Omni-Channel: Maximize sales and customer service by integrating omnichannel solutions.
Added 24 mins ago
M
Stylist (Retail) (Part-time)
Mejuri
King, ON
- Part-time
…commitment to redefining luxury. As a trusted advisor to every customer, the Retail Stylist bridges the gap between beautiful jewelry and meaningful moments, ensuring every interaction…
Added 24 mins ago
R-
Store Manager - Ottawa Trainyards
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
Omni-Channel: Maximize sales and customer service by integrating omnichannel solutions.
Added 40 mins ago
A
Project Management Lead - Talent Pipeline
APPLY
Canada
- Full-time
APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports,…
Added 55 mins ago
S–
Retail Temporary Sales Associate , Sandro, McArthurGlen Designer Outlet
SMCP – Sandro, Maje, Claudie Pierlot, Fursac
Richmond, BC
- Temporary
1+ years of customer service or retail experience, preferably in a fashion-forward environment.
Added 55 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
…opportunities for the candidate that can showcase exceptional customer service, have a growth mindset, and deliver for…
Added 1 hour ago
TS
Kettle Area Team Lead (Daytime)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
Area Team Lead position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area.…
Added 1 hour ago
TS
Kettle Area Team Lead (Evening)
The Salvation Army in Canada
AB · Edmonton, AB
- Full-time
Area Team Lead position is a short-term contract position. The successful candidate is responsible for oversight of several Christmas Kettle locations in a given geographical zone area.…
Added 1 hour ago
LS
Levi’s® Store Manager - Tanger Outlets - Cookstown, ON
Levi Strauss & Co.
Cookstown, ON
- Full-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 1 hour ago
RD
Manager, Operations II
RBC Dominion Securities
Toronto, ON
- Full-time
Process Improvement (15%) - Reduce risk, increase efficiency, or enrich customer service by suggesting process changes and/or system modifications
Added 1 hour ago
G
Seasonal Retail Sales Associate - Bayview Village
Gap
Toronto, ON · North York, ON
- Part-time
…engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate,…
Added 1 hour ago
SD
Pharmacy Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Toronto, ON
- Full-time
Commitment to providing exceptional customer service
Added 1 hour ago
LC
Joe Fresh Department Manager In Training
Loblaw Companies Limited
Calgary, AB
- Full-time
Knowledge of retail operations, including merchandising, inventory management, and customer service
Added 1 hour ago
LS
Levi’s® Store Manager - Tanger Outlets - Cookstown, ON
Levi Strauss & Co.
Cookstown, ON
- Full-time
…consumers through a variety of functions and procedures relating to customer service, sales, merchandising, and store…
Added 2 hours ago
Events Sales Specialist | Sports, Festivals & Community Events
Rogers Communications
Toronto, ON
A passion for sales, live events and creating memorable customer experiences. Telecommunications, retail, event sales, experiential marketing or customer acquisition experience is an asset.
Added 2 hours ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 2 hours ago
AL
Representative Inside Sales
Air Liquide
Abbotsford, BC
- Full-time
This job will lead you to build lasting relationships with customers and collaborate on developing business markets. You will have the chance to evolve in an organization where…
Added 2 hours ago
I
Customer Experience Manager
Indigo
AB · Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 3 hours ago
SD
Pharmacist, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
Richmond, BC
- Part-time
Commitment to providing exceptional customer service
Added 3 hours ago
KD
Account Manager
Keurig Dr Pepper
Calgary, AB
- $73,900 to $93,500 CAD / year
- Full-time
…account operations. They will work in collaboration with the Customer team lead -National account West and manage Federated Coop, London Drugs, and other west account business. The…
Added 3 hours ago
S
Operations Lead - Full Time
sephora.com
Vancouver, BC
- $22.85 to $28.55 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 3 hours ago
TB
Senior Retail Sales Associate
Tailored Brands
St. John's, NL
- Full-time
Our Senior Retail Sales Consultant is responsible for all aspects of the customer experience within multiple businesses (retail, rental, custom, and omni-channel). This position would be a…
Added 3 hours ago
SR
Retail Print & Services Supervisor
Staples Retail
Tsawwassen, BC
- Full-time
3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.

RBC

Assistant Branch Manager

Pointe-Claire, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 17, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

Job Description

As an Assistant Branch Manager, you motivate and coach a high-performing team of Advisors in a dynamic, high-volume, and rewarding marketplace, while establishing and achieving team sales objectives. You coach your team to increase skills and capabilities to maximize sales and referral opportunities, enable digital education and usage, and promote problem resolution at first point of contact. Sharing common goals, purpose, vision, and values with RBC partners, you build relationships and encourage collaboration across all roles. Further, you support the ongoing development of your team through consistent sales routines to ensure a high level of employee capability and engagement.

What will you do?

Ensure high employee engagement through talent management, development and career planning

Deliver results through strong sales management routines and coaching ability

Partner with your manager to ensure operational effectiveness of the branch and maximize the performance of the team

Inspire, orchestrate and pioneer superior retailing excellence to deliver a memorable client experience

Coach your team on client advice and education, problem resolution and prevention at first point of contact, and advocate for digital enablement and multichannel usage

Leverage partners to establish both internal and external working relationships to support business objectives

Address local community needs through appropriate recruitment and management practices

What do you need to succeed?

Must-have

Minimum of 2 years’ experience in a people management/coaching role within the financial industry

Proven success in business growth, as well as establishing community and client relationships

At least 2 years of licensed mutual fund sales experience within the last 3 years

Mutual Funds accreditation (IFIC or CSC)

Completion of an acceptable mutual fund branch management exam (BCO) offered by the CSI, or ability to write the exam within 4 months of start date

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

Experience in both business and personal banking

Strong understanding of sales management routines and ability to lead the team to action

Post-secondary diploma/degree, ideally in commerce, business administration, or related experience

Entrepreneurial mindset, with the ability to seek out and develop new business

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation

Leaders who support your development through coaching and managing opportunities

A world-class training program in financial services

A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded

Job Skills

Advice Based Solutions, Building Talent, Client Discovery, Critical Thinking, Data Analysis, Digital Literacy, Inspiring, Long Term Planning

Additional Job Details

Address:

610 BOUL ST JEAN:POINTE-CLAIRE

City:

Pointe-Claire

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-03

Application Deadline:

2026-11-17

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The Assistant Branch Manager motivates and coaches a team of advisors to achieve sales objectives and maximize referral opportunities. They also ensure operational effectiveness, manage talent development, and foster strong client relationships within the community.

Requirements

Candidates must have at least 2 years of people management experience in the financial industry and 2 years of licensed mutual fund sales experience. A Mutual Funds accreditation (IFIC or CSC) is required, along with the ability to obtain branch management certification.

Skills

People management
Coaching
Sales management
Business growth
Mutual fund sales
Digital enablement
Problem resolution
Talent development
Operational effectiveness
Advice based solutions
Building talent
Client discovery
Critical thinking
Data analysis
Digital literacy

Benefits

Performance based bonuses
Flexible benefits
Competitive compensation
Training program

Visa sponsorship

Not detected in the job text

Keywords

Assistant Branch Manager
Financial Industry
Mutual Funds
IFIC
CSC
BCO
Sales Management
Coaching
Talent Management
Business Banking
Personal Banking
Client Experience
Digital Enablement
Multichannel Usage
Business Growth
Community Management
Recruitment
Performance Management
Financial Services
Commerce
Business Administration
Entrepreneurial Mindset
Total Rewards Program
Client Advice
Problem Resolution

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