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BCGEU OK Salaried - Support Services Assistant IV

RBC

Assistant Branch Operations Manager

Ottawa, ON, Canada

$55,000.00 - $65,000.00 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000.00 - $65,000.00
Job type: Full-time
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What is the opportunity?

The RBC Dominion Securities Management team located in Ottawa Little Italy is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

Instrumental in managing the daily administrative operations of the branch including: approval of
incoming and outgoing daily transactions, verify and action request submitted by sales support
staff, verify documentation and approve account openings, etc.
Assist with training new branch support staff and coordinate ongoing training initiatives for
existing branch staff.
Ensure compliance and internal control requirements are met.
Branch technology access, setup, and troubleshooting

What do you need to succeed?

Must-have

Meticulous attention to detail and excellent time management skills
Exceptional written and verbal communication skills
A professional approach to all situations to create a positive working environment
Ability to complete duties independently seeking out own answers and solutions

Nice-to-have

Canadian Investment Regulatory Exam, CIRE
Knowledge of RBC Dominion Securities’ systems and procedures, an asset
Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address:

333 PRESTON ST:OTTAWA

City:

Ottawa

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-11

Application Deadline:

2026-11-12

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$55,000.00 - $65,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay range for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Assistant Branch Operations Manager oversees daily administrative operations, including transaction approvals, account openings, and facility management. They also provide leadership by training staff, ensuring compliance with internal controls, and supporting the Branch Management Team.

Requirements

Candidates should possess excellent time management, communication skills, and a meticulous attention to detail. Experience in the securities industry and knowledge of RBC Dominion Securities' systems are considered assets.

Skills

Conflict management
Customer service
Customer service management
Online customer support
Oral communications
Problem management
Service request management
Time management
Attention to detail
Written communication
Compliance
Administrative operations
Facility management

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching and development opportunities
Training program

Visa sponsorship

Not detected in the job text

Keywords

Branch Operations
Wealth Management
Compliance
Administrative Support
Transaction Approval
Account Opening
Facility Management
Canadian Investment Regulatory Exam
CIRE
Securities Industry
RBC Dominion Securities
Leadership
Training
Internal Controls
Financial Services
Total Rewards Program
Client Service

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