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Added 6 mins ago
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Socomec North America (NAM) is Socomec’s organization overseeing all operations in North America.
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Associate Director - Lead Application Support Specialist, GED Support
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RBC

Associate Director - Lead Application Support Specialist, GED Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Posting language: English
Posted: Sep 29, 2026

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Original job description

Job Description

What is the opportunity?

As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role - you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

What Will You Do?

Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
Vibe the toil by utilizing tolls such as github copilot, claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Strong SQL skills for querying, analyzing data, and troubleshooting application issues
Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
Working knowledge of microservices architectures and RESTful APIs
Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, splunk
Deep familiarity with incident and change management frameworks (ITIL or similar)
Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice-to-Have:

Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
Background in asset management or CMDB processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-30

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The role involves owning the reliability and performance of mission-critical trading platforms through proactive monitoring and incident response. You will also drive operational excellence by implementing SRE practices, automating workflows, and mentoring junior team members.

Requirements

Candidates must have 5-10 years of production support experience, preferably in financial services or high-availability environments. Strong technical proficiency in SQL, Linux/Windows, containerized environments, and enterprise monitoring tools is required.

Skills

Production support
SQL
Linux
Windows OS
Kubernetes
Microservices
RESTful APIs
Dynatrace
Splunk
Grafana
ITIL
Incident management
Change management
SRE practices
Automation
Application support

Benefits

Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Coaching and managing opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Quantitative Investment Services
SRE
Trading Platforms
SQL
Linux
Windows
Kubernetes
Microservices
RESTful APIs
Dynatrace
Catchpoint
Kibana
Splunk
Grafana
ITRS
ITIL
Incident Management
Change Management
Automation
GitHub Copilot
Claude
Financial Services
Capital Markets
Infrastructure
Observability
Root Cause Analysis
System Architecture
Asset Management
CMDB

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