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Added 7 mins ago
Customer Service Representative
Newrest
Calgary, AB
Full-time
Implementation of the Commercial Strategy and Business development in its area of action to achieve sales and profit objectives, following the policies and strategies set-up by Newrest.
Added 7 mins ago
Guidewire ClaimCenter – Specialist / Package Implementation
Pacta Group
Markham, ON
Full-time
We are looking for an experienced Guidewire ClaimCenter Specialist / Senior Developer with strong expertise in ClaimCenter configuration, GOSU development, integrations, and Guidewire Cloud.
Added 8 mins ago
Architecte de solutions SAP PP - Cloud public / SAP PP Solutions Architect Public Cloud
Syntax
Thornhill, ON
…in your module of expertise, helping to guide their career development as well as helping them achieve a good utilization…
Added 8 mins ago
QA Specialist
Symbiotic Digital
ON · Downtown Toronto (Central Bay Street), Ontario
Contract
We are seeking a Senior Systems Testing/QA Specialist with 5+ years of experience to support the development of a modern digital
Added 23 mins ago
Chef Department Manager
Farm Boy Inc.
Barrie, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 23 mins ago
Chef Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
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…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 23 mins ago
Bakery Department Manager
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Ottawa, ON
$52,000 to $57,000 CAD / year
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Added 23 mins ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
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Added 23 mins ago
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
$55,000 to $60,000 CAD / year
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Added 23 mins ago
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 37 mins ago
IT Application Specialist
Xanadu
Toronto, ON
Full-time
As an IT Application Specialist at Xanadu, you’ll play a key role integrating and administering applications, supporting IT operations and front-line technical support across the…
Added 37 mins ago
Produce Department Manager
Farm Boy Inc.
Toronto, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 37 mins ago
Bakery Department Manager
Farm Boy Inc.
Ottawa, ON
$52,000 to $57,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 37 mins ago
Deli/Cheese Department Manager
Farm Boy Inc.
Mississauga, ON
$55,000 to $60,000 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 37 mins ago
Chef Department Manager
Farm Boy Inc.
Barrie, ON
$57,500 to $62,500 CAD / year
Full-time
…results. Partnering closely with the Store Manager and Retail Specialist, you’ll bring strategy to life while building a culture rooted in trust, engagement, and high performance. Through…
Added 37 mins ago
Talent Acquisition Specialist
Wagepoint
Remote, Canada
$75,000 to $85,000 CAD / year
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…doing the best work of their careers, building great payroll software for small businesses across…
Added 1 hour ago
Senior Quality Engineer
IT Connex
Toronto, ON
Contract
We are looking for an experienced QA / Test Specialist with 10+ years of enterprise software testing experience to support large-scale systems and complex testing initiatives.
Added 1 hour ago
Infrastructure Specialist, Database Analyst
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Added 1 hour ago
RQ11503 - Solutions Designer - Senior
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Clear grasp of the software development and testing life
Added 1 hour ago
RQ11510 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
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Clear grasp of the software development and testing life
Added 1 hour ago
RQ11509 - Systems Testing/QA Specialist - Senior
Maarut
Toronto, ON
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Clear grasp of the software development and testing life
Added 1 hour ago
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North Vancouver, BC · Richmond, BC
As an Integrated Construction Technology Specialist for PCL Constructors Westcoast Inc. in Richmond, British Columbia, North Vancouver, British Columbia, you will work on site at our North…
Added 1 hour ago
Senior Data Engineer
Royal Bank of Canada
Vancouver, BC
Full-time
7–10+ years of professional experience in data engineering, ETL development, and enterprise data warehousing
Added 1 hour ago
Field Service Technician
Liebherr Group
St. John's, NL · Greater St. John's Metropolitan Area
Full-time
Computer proficient - MS Office experience, service reporting/time entry and parts ordering software
Added 1 hour ago
Employer Relationship Specialist - Calgary
Open Door Group
Calgary, AB
$32.04 to $33.83 CAD / hour
Full-time
…British Columbia and Alberta, is seeking an Employer Relationship Specialist to support job-ready individuals in achieving meaningful employment outcomes through personalized career…

RBC

Associate Director - Lead Application Support Specialist, GED Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role - you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

What Will You Do?

Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
Vibe the toil by utilizing tolls such as github copilot, claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Strong SQL skills for querying, analyzing data, and troubleshooting application issues
Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
Working knowledge of microservices architectures and RESTful APIs
Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, splunk
Deep familiarity with incident and change management frameworks (ITIL or similar)
Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice-to-Have:

Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
Background in asset management or CMDB processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-30

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves owning the reliability and performance of mission-critical trading platforms through proactive monitoring and incident response. You will also drive operational excellence by implementing SRE practices, automating workflows, and mentoring junior team members.

Requirements

Candidates must have 5-10 years of production support experience, preferably in financial services or high-availability environments. Strong technical proficiency in SQL, Linux/Windows, containerized environments, and enterprise monitoring tools is required.

Skills

Production support
SQL
Linux
Windows OS
Kubernetes
Microservices
RESTful APIs
Dynatrace
Splunk
Grafana
ITIL
Incident management
Change management
SRE practices
Automation
Application support

Benefits

Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Coaching and managing opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Quantitative Investment Services
SRE
Trading Platforms
SQL
Linux
Windows
Kubernetes
Microservices
RESTful APIs
Dynatrace
Catchpoint
Kibana
Splunk
Grafana
ITRS
ITIL
Incident Management
Change Management
Automation
GitHub Copilot
Claude
Financial Services
Capital Markets
Infrastructure
Observability
Root Cause Analysis
System Architecture
Asset Management
CMDB

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