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Added 12 mins ago
Senior Project Manager - Team Lead
WSP in Canada
Lethbridge, AB
Full-time
…management, with a focus on land development and municipal infrastructure. Experience may include subdivision development, drainage systems, utility networks, transportation design, and…
Added 13 mins ago
Associate Director - Lead Application Support Specialist, GED Support
Royal Bank of Canada
Toronto, ON
Full-time
Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console…
Added 27 mins ago
Senior Software Engineer in Test
Okta
Toronto, ON
$118,000 to $162,000 CAD / year
Full-time
Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work…
Added 27 mins ago
Backup & Recovery Engineer - Managed Services
MNP
Montreal, QC
Full-time
This role serves as the highest escalation point for backup-related incidents and recovery operations, providing expertise in Veeam and Acronis technologies while ensuring client data is…
Added 27 mins ago
Backup & Recovery Engineer - Managed Services
MNP
AB · Edmonton, AB
Full-time
This role serves as the highest escalation point for backup-related incidents and recovery operations, providing expertise in Veeam and Acronis technologies while ensuring client data is…
Added 28 mins ago
Senior Security Engineer - Cloud Security
PagerDuty
Toronto, ON
PagerDuty is seeking a Senior Security Engineer to join our Cloud Security team, part of Security Engineering within the CTO organization. This is a preventive, platform-focused role for a…
Added 28 mins ago
Project Manager
Volatus Aerospace
Vaughan, ON
Full-time
…clients across key sectors including energy, public safety, infrastructure, and defense. Our operations span Canada, the United States, and international markets, driving innovation in…
Added 43 mins ago
Operations Engineer, Stormwater Infrastructure
CityofOttawa
Ottawa, ON
Minimum of 7 years of professional experience in stormwater infrastructure design, construction and operations, including project management
Added 43 mins ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 43 mins ago
Student - Mechanical / Piping Engineer - St-John's
Hatch
St. John's, NL
…globe. With expertise in sustainable studies, asset building and operations, and industry-leading efficiencies, our best-in-class team leverages methodologies, governance and systems that…
Added 57 mins ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Calgary, AB
Full-time
…energy, conventional power generation, battery energy storage systems (BESS), transmission and distribution infrastructure, and associated energy…
Added 1 hour ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Vancouver, BC
Full-time
…energy, conventional power generation, battery energy storage systems (BESS), transmission and distribution infrastructure, and associated energy…
Added 1 hour ago
Ingénieur(e) réseau senior / Senior Network Engineer
XNRGY Climate Systems
Longueuil, QC
Full-time
…réseau évolutives, résilientes et sécurisées pour XNRGY Climate Systems. Vous jouerez un rôle clé dans la fiabilité, la sécurité et l’efficacité de nos systèmes, contribuant au succès…
Added 1 hour ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 1 hour ago
Security Platform Engineer (SIEM)
Sun Life
Toronto, ON · North York, ON
Full-time
The Security Platform Engineer (Security Visibility) is responsible for assisting the Sr Platform Engineer in planning, designing, implementing, and monitoring security technologies and…
Added 1 hour ago
Technology Developer
Purolator Inc.
Mississauga, ON
Full-time
…logistics and tracking platform. This critical service feeds systems where correctness, throughput, and reliability actually matter because real shipments depend on…
Added 1 hour ago
Senior Airport Electrical Engineer
Avia NG Airport Consultants
AB · Alberta, Canada
Full-time
The Senior Airport Electrical Engineer is a senior technical leader responsible for the planning, design, delivery, and quality oversight of electrical engineering projects within airport…
Added 1 hour ago
Supplier Quality Engineer / Specialist
Invinity Energy Systems
Vancouver, BC
Full-time
…energy storage provider. We’ve deployed the largest flow battery systems in the U.S., Canada, Australia, and the UK. Along the way we’ve earned financial support from the UK Infrastructure…
Added 1 hour ago
Metallurgical Technician
AtkinsRéalis
Mississauga, ON
Full-time
…connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants,…
Added 1 hour ago
Metallurgical Technician
AtkinsRéalis
Mississauga, ON
Full-time
…connect people, data and technology to transform the world's'infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants,…
Added 1 hour ago
Agent & DevOps Platform Engineer
Zodiac Solutions, Inc
Toronto, ON
Full-time
Strong proficiency in Python for automation, API integrations, infrastructure tooling, agent services, and production scripting
Added 1 hour ago
Senior Infrastructure Engineer
Upstart
Canada
As the Senior Infrastructure Engineer joining this team, you will focus on:
Added 2 hours ago
Manager, Maintenance and Mechanical Operations
University of Ottawa
Ottawa, ON
Full-time
Oversees maintenance, smooth operations and reliability of infrastructure-related distribution systems under own responsibility at all times, to ensure operational continuity for the…
Added 2 hours ago
Senior Project Manager - Team Lead
WSP
Lethbridge, AB
…management, with a focus on land development and municipal infrastructure. Experience may include subdivision development, drainage systems, utility networks, transportation design, and…
Added 2 hours ago
Principal Risk Engineer, Energy & Renewables
Liberty Mutual Canada
Remote, Canada
Full-time · Remote
…energy, conventional power generation, battery energy storage systems (BESS), transmission and distribution infrastructure, and associated energy…

RBC

Associate Director - Lead Application Support Specialist, GED Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

What is the opportunity?

As a Application Support Engineer for our Quantitative Investment Services, you'll take ownership of the reliability and performance of mission-critical trading platforms. This is more than a support role - you'll drive operational excellence, influence system design, mentor team members, and grow your expertise in SRE practices and modern infrastructure. If you're ready to make a strategic impact in a collaborative, growth-focused environment, we'd love to meet you.

What Will You Do?

Own the reliability of critical production systems, proactively monitoring and resolving issues across web servers, application servers, middleware, and trading platform infrastructure
Lead incident response and change management, coordinating cross-functional teams, conducting thorough root cause analysis, and implementing preventative measures that reduce future incidents
Drive operational excellence by championing SRE practices, automating repetitive workflows, and aligning technical initiatives with business priorities to improve system resilience
Provide technical leadership by collaborating with development, infrastructure, and L3 support teams to solve complex challenges, and mentoring junior engineers as the team grows
Manage and optimize application job scheduling, ensuring seamless execution of critical processes and supporting smooth deployments during project implementations
Influence system architecture by bringing frontline insights to design discussions, helping shape decisions around scalability, reliability, and user experience
Vibe the toil by utilizing tolls such as github copilot, claude and other AI tools to automate and build solutions to day to day problems.

What Do You Need to Succeed?

Must Have

5–10 years of production support experience, ideally in financial services, trading, or other high-availability environments
Strong SQL skills for querying, analyzing data, and troubleshooting application issues
Hands-on experience supporting applications running on LINUX or WINDOWS OS in both traditional and modern containerized environments (Kubernetes)
Solid understanding of VMs, cloud platforms, and infrastructure fundamentals
Working knowledge of microservices architectures and RESTful APIs
Experience with enterprise monitoring and observability tools: Dynatrace Managed, Catchpoint, Kibana, Splunk, Grafana, ITRS, splunk
Deep familiarity with incident and change management frameworks (ITIL or similar)
Comfortable participating in rotating 7×24 on-call support (with fair scheduling and team backup)

Nice-to-Have:

Hands-on experience applying SRE principles (SLOs, error budgets, blameless postmortems)
Background in asset management or CMDB processes

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Access to a variety of job opportunities across business and geographies

Job Skills

Customer Service, Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System and Console Operations, System Applications, Systems Software

Additional Job Details

Address:

ROYAL BANK PLAZA, 200 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-30

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves owning the reliability and performance of mission-critical trading platforms through proactive monitoring and incident response. You will also drive operational excellence by implementing SRE practices, automating workflows, and mentoring junior team members.

Requirements

Candidates must have 5-10 years of production support experience, preferably in financial services or high-availability environments. Strong technical proficiency in SQL, Linux/Windows, containerized environments, and enterprise monitoring tools is required.

Skills

Production support
SQL
Linux
Windows OS
Kubernetes
Microservices
RESTful APIs
Dynatrace
Splunk
Grafana
ITIL
Incident management
Change management
SRE practices
Automation
Application support

Benefits

Comprehensive Total Rewards Program
Bonuses
Flexible benefits
Coaching and managing opportunities

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Quantitative Investment Services
SRE
Trading Platforms
SQL
Linux
Windows
Kubernetes
Microservices
RESTful APIs
Dynatrace
Catchpoint
Kibana
Splunk
Grafana
ITRS
ITIL
Incident Management
Change Management
Automation
GitHub Copilot
Claude
Financial Services
Capital Markets
Infrastructure
Observability
Root Cause Analysis
System Architecture
Asset Management
CMDB

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