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Added 11 mins ago
RC
Marketing Manager, Customer Execution
Revlon Corporate
Mississauga, ON
- $95,000 to $115,000 CAD / year
Coordinate cross‑functional teams and external partners to ensure on‑time production and delivery of all program elements.
Added 11 mins ago
SA
Manager, Customer Success
Schema App
Remote, Canada
- $120,000 to $130,000 CAD / year
- Full-time
- Remote
Reporting to the Director, Customer Success & Delivery, you are an experienced SaaS people leader who combines strong coaching skills, commercial acumen, and operational discipline to drive…
Added 25 mins ago
OS
Interim Manager of Program Operations
Ontario Soil and Crop Improvement Association
Guelph, ON
- Full-time
- Temporary
With support from the Director of Agriculture Programs, ensure all program activities comply with delivery agreements, funding contracts, and internal policies.
Added 25 mins ago
R
Marketing Manager, Customer Execution
Revlon
Toronto, ON
- $95,000 to $115,000 CAD / year
- Full-time
Coordinate cross‑functional teams and external partners to ensure on‑time production and delivery of all program elements.
Added 25 mins ago
R
Marketing Manager, Customer Execution
Revlon
Mississauga, ON
- $95,000 to $115,000 CAD / year
- Full-time
Coordinate cross‑functional teams and external partners to ensure on‑time production and delivery of all program elements.
Added 25 mins ago
E
Integration Lead
EVONA
Montreal, QC
- $145,000 to $175,000 CAD / year
- Full-time
You've taken flight hardware through qualification and delivery before. This time, you own the whole thing: a high-power laser payload, from the first parts on the bench to integration on…
Added 40 mins ago
UO
Manager, Strategic Initiatives
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
…strategic priorities. Working with the Dean, Associate Deans, Director, and designated project sponsors, the Manager translates objectives into defined projects, coordinates contributions…
Added 55 mins ago
C
Director – SAP Consulting & Business Growth
CGI
Toronto, ON
- Full-time
…manage strategic client relationships and lead the successful delivery of large-scale SAP transformation…
Added 55 mins ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
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Added 55 mins ago
HP
Program Manager, Halifax Connector and Workforce Development
Halifax Partnership
Halifax, NS
- Contract
Reporting to the Director, National Connector Program and Workforce Development, the Program Manager, Halifax Connector and Workforce Development, is responsible for managing the Halifax…
Added 55 mins ago
C
Consultant, Events Management (15-month contract)
CIBC
Toronto, ON
- Full-time
Reporting to the Director, Corporate Events – the Consultant, Events Management is responsible for supporting a variety of events for CIBC; liaising with the various business units to…
Added 55 mins ago
F
Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
Working closely with the Director, Information Security & IT Risk, this role will support the continued maturation of FCT’s information security risk management program, including AI…
Added 55 mins ago
Director, Finance Operations
The Government of Nova Scotia
Halifax, NS
Provide leadership for budgeting, forecasting, financial analysis and the management of cost pressures, helping leaders make informed choices about resources and program delivery.
Added 55 mins ago
Director, Pharmacare and Extended Health Benefits
The Government of Nova Scotia
Halifax, NS
As Director, Pharmacare Administration, you will lead programs that help Nova Scotians access publicly funded drug and related health benefits. Reporting to the Executive Director,…
Added 1 hour ago
C
Senior Advisor, Strategic Change and Transformation Engagement (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Reporting to the Director of the Operational Excellence Office within Technology & Infrastructure (T&I), you will join the team leading the Daily Content initiative in Innovation &…
Added 1 hour ago
R
Director – Implementation Assurance Testing
RBC
Toronto, ON
- Full-time
Reporting to the VP, Credit Modelling & Methodology, the Director, Implementation Assurance Testing will lead the Implementation Assurance Testing (IAT) team, which is accountable for…
Added 1 hour ago
S
Director – Station Infrastructure
SYSTRA
Toronto, ON
- Full-time
The MCS team is partnering with Metrolinx to deliver the GO Expansion program. MCS’ mission is to transform Ontario’s GO Rail Network into a Rapid Rail System through the delivery
Added 1 hour ago
S
Rail Maintenance Facility Director – Engineering Services
SYSTRA
Toronto, ON
- Full-time
This role is associated with the Delivery Partners on Go Expansion program
Added 1 hour ago
UL
Manager, Professional Resources & Legal Support
Urban Legal Recruitment Inc.
Calgary, AB · Greater Calgary Metropolitan Area
- Contract
…events and law school relationships. The role also oversees the delivery of Legal Support services to principals, with a focus on workload management, service quality, operational…
Added 1 hour ago
TT
Operations Engineering Intern - Summer 2027
TTM Technologies
Toronto, ON
- Full-time
Mentor: Director of Operations & Sr Inside Sales Manager
Added 1 hour ago
CO
Director of Shelters and Housing
Christie Ossington Neighbourhood Centre
Toronto, ON
- Full-time
The Director is accountable for ensuring high-quality, safe, and compliant service delivery across multiple sites, while leading a team of managers and supervisors in a complex, unionized…
Added 1 hour ago
AC
Construction Project Manager
Albarrie Canada Limited
Barrie, ON
- $95,000 to $100,000 CAD / year
- Full-time
Reporting to the Director of Engineering, the Construction Project Manager is responsible for overseeing and managing industrial and commercial construction projects from inception to…
Added 1 hour ago
CI
Recreation Therapist | Complex Mental Health
Carewest Innovative Healthcare
Calgary, AB
- Full-time
- Part-time
Reporting to the Director of Care, the Recreation Therapist I is a member of the interprofessional health care team responsible for assessing, planning, implementing, and evaluating…
Added 1 hour ago
F
Manager, Information Security Risk
FCT
Oakville, ON
- Full-time
Working closely with the Director, Information Security & IT Risk, this role will support the continued maturation of FCT’s information security risk management program, including AI…
Added 2 hours ago
T&
Associate Director - Cost Management
Turner & Townsend
Montreal, QC
- Full-time
As an Associate Director in Cost Management, you will lead the delivery of high‑quality cost management services across all project stages. You will own cost deliverables, provide clear…

RBC

Associate Director - Operational Excellence - Client Lifecycle Management (CLM)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Operational Excellence Associate Director drives execution of audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role serves as a primary "doer" embedded within CLM operations, responsible for executing audit responses, managing action plans, and implementing control improvements. Unlike a governance function, this role maintains accountability into CLM Pillar heads for work execution and prioritization, ensuring audit requirements translate into concrete operational improvements.

The Associate Director coordinates audit responses across regulatory examinations, manages compliance-related documentation, and ensures sustainability of implemented controls. This position bridges the centralized Audit Engagement team and day-to-day CLM operations, ensuring timely resolution of identified issues while preventing recurring deficiencies.

What will you do?

Audit Response Planning & Execution

Coordinate with 1st, 2nd line and 3rd line groups on review & exam scheduling and work planning
Participate in quarterly advance planning sessions to anticipate regulatory examination cycles
Support centralized intake management by providing pillar-level resource availability and capacity
Maintain work inventory and prioritize activities aligned with internal review and external regulatory exam timelines
Serve as the primary point of contact for assigned audit areas; coordinate directly with CLM Pillar heads & Head of Operational Excellence on work scope and priorities
Develop detailed audit response narratives with supporting documentation, process maps, and data samples
Track and manage audit action plans from initiation through completion and validation
Maintain audit-ready documentation with clear evidence of control effectiveness and remediation status
Respond to auditor inquiries and follow-up requests within agreed timelines

Control Assessment, Design & Governance

Identify control gaps and design preventive or detective controls aligned with operational risk and regulatory expectations
Recommend process improvements to CLM Pillar heads with supporting business cases
Participate in self-identified issues management (EIM) to document and remediate deficiencies
Support RCSA (Risk Control Self-Assessment) reviews and attestation processes
Chairing and Coordination of CLM Monthly Risk and Control Forum.
Perform periodic analysis of OREs, Breaches & Complaints to drive strategic remediation
Coordinate with 1LODb & 2LOD teams to review CLM specific training requirements

Regulatory and Compliance Knowledge

Maintain current knowledge of regulatory expectations in regulatory exams, KYC/AML requirements
Work with the CLM Leadership & Head of Operational Excellence to translate regulatory findings into operational remediation activities
Support privacy impact assessments, operational resilience reviews, BIA/BCP plan updates & Intragroup Outsourcing Documentation
Ensure compliance with regulatory examination protocols and timelines
Escalate emerging regulatory trends or examination focus areas to CLM leadership

Issue Management and Sustainability

Ensure comprehensive documentation of identified issues, root causes, and remediation plans
Assess sustainability of implemented controls and recommend enhancements
Monitor duplicate issue identification and coordinate resolution with central audit team
Track remediation metrics and provide status updates to CLM Pillar heads
Identify systemic risks requiring structural or process-level changes

Decision Making

Determines scope of audit response work and required supporting documentation; prioritizes remediation activities in consultation with CLM Pillar heads and central audit team
Assesses control design and operating effectiveness; recommends process improvements and enhanced control procedures
Makes go/no-go decisions on completeness and accuracy of audit response documentation before submission
Escalates emerging regulatory expectations or examination risks to Head of Operational Excellence and CLM Pillar heads
Prioritizes work activities based on regulatory examination timelines and pillar operational capacity

Execution

Recommends specific remediation actions and control enhancements to CLM Pillar heads and process owners
Advises on regulatory examination preparation and required evidence packages
Suggests process improvements to reduce audit findings and control deficiencies
Recommends resource allocation and timeline adjustments based on examination complexity and scope

What do you need to succeed?

Must have:

Minimum 3-7 years in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions
Bachelor’s degree in Finance, Law, Compliance, Business Administration, or related field
Direct experience with regulatory exams (National Futures Association, FINRA, SEC, or OCC preferred) or equivalent international regulatory frameworks
Strong understanding of AML/KYC processes, client data governance, and regulatory requirements
Demonstrated ability to interpret regulatory expectations and translate into operational remediation activities
Proven execution track record in completing audit responses and remediation activities

Nice to have:

Prior experience in 1st or 2nd line compliance, risk, or audit functions
Compliance, anti-money laundering, or financial regulatory certifications (AML, KYC, CAMS, CIP, or equivalent)
Exposure to operational resilience frameworks, BIA/BCP, or privacy impact assessment processes
Experience with process improvement, control design, or operational risk management
Familiarity with trading operations, client onboarding, or KYC platforms
Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Visio); data management and reconciliation
Strong written and verbal communication; ability to explain complex control designs to auditors and operational teams
Detail-oriented with ability to manage multiple overlapping audit requirements and timelines
Problem-solving mindset with focus on practical, sustainable solutions
Ability to work collaboratively with pillar heads, risk, compliance, and auditors
Time management and ability to balance audit response demands with BAU operational activities

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

Execute audit responses and remediation plans across Client Lifecycle Management, coordinating with auditors, compliance teams, and CLM leadership to meet regulatory timelines. Assess and improve controls, maintain audit-ready evidence, monitor issue sustainability, and translate regulatory findings into practical operational changes.

Requirements

Requires 3–7 years of experience in regulatory examination response, KYC/AML compliance, or Client Due Diligence, along with a bachelor's degree in a relevant field. Candidates should have direct regulatory exam experience or equivalent, strong knowledge of AML/KYC and regulatory requirements, and a proven record of completing audit responses and remediation.

Skills

Regulatory Examination Response
KYC/AML Compliance
Client Due Diligence
Audit Response Execution
Remediation Planning
Control Design
Operational Risk Management
Risk Control Self-Assessment
Issue Management
Regulatory Compliance
Process Improvement
Operational Resilience
Privacy Impact Assessment
Business Continuity Planning
Audit Documentation
Stakeholder Coordination

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Coaching and Development Opportunities
Flexible Work-Life Balance Options

Visa sponsorship

Not detected in the job text

Keywords

Client Lifecycle Management
Regulatory Examinations
Audit Response
Audit Remediation
KYC
AML
Client Due Diligence
Operational Excellence
Operational Risk
Control Design
Control Effectiveness
Risk Control Self-Assessment
Enterprise Issue Management
Regulatory Compliance
Privacy Impact Assessment
Operational Resilience
Business Impact Analysis
Business Continuity Planning
Intragroup Outsourcing
Process Maps
Root Cause Analysis
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Microsoft Visio
CAMS
CIP
FINRA
SEC
OCC

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