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Added 27 mins ago
OG
Senior Creative Director
Onni Group of Companies
Vancouver, BC
- Full-time
ONNI Group is hiring a Senior Creative Director in Vancouver to lead the creative vision and editorial direction for Onni, turning complex projects and portfolio stories into clear,…
Added 2 hours ago
H
Manager Medical Device Reprocessing Saskatoon City Hospital
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
…to achieve our province’s healthcare goals. Reporting to the Director of Surgical Operative Care, the Manager is responsible for creating operational lines of sight that connect to the…
Added 2 hours ago
R
Pricing Manager
REXEL
Toronto, ON
- $90,000 CAD / year
- Full-time
The Pricing Manager is responsible for managing day-to-day pricing operations and supporting the execution of pricing strategies developed by the Director of Pricing. This role leads a team…
Added 2 hours ago
A
Bar & Restaurant Manager, ARC - Full Time
AccorHotel
Vancouver, BC
- Full-time
…strategic, operational, and financial goals established by the Director of Food and…
Added 3 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
Regional Manager, Facilities Management
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Selkirk, MB
Journeyman trade certification or equivalent in a building operations related field would be an asset.
Added 3 hours ago
R|
Executive Assistant
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the direct supervision of the Director of Operations, the incumbent provides administrative support to the CHILD-BRIGHT Network Central Office, committees, working groups, and…
Added 3 hours ago
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Director of Training - SaaS, Healthcare - Greater Vancouver
Sycle
Vancouver, BC
- Full-time
Sycle is seeking a Director of Training to build, modernize, and lead a scalable training program for customers, partners, and internal teams. The primary focus is transforming Sycle’s…
Added 4 hours ago
YO
Early Childhood Educator
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
Support operations by working in classrooms or with age groups other than those primarily assigned, and by travelling between YMCA Childcare Centres as requested by the Centre Director to…
Added 4 hours ago
TU
Energy Conservation Engineer
The University of British Columbia
Vancouver, BC
- $9,599.75 to $14,385.5 CAD / month
- Full-time
…Conservation and Innovation Unit; has direct contact with Building Operations staff, the UBC Sustainability & Engineering, and consults with Campus and Community Planning staff, members of…
Added 4 hours ago
Manager, Indigenous Relations
British Columbia Lottery Corporation
BC · Hybrid - Kamloops or Vancouver, BC
Reporting to the Director of Social Purpose, Partnerships and Engagement, the Manager, Indigenous Relations leads BCLC’s Indigenous Relations function and is accountable for the…
Added 5 hours ago
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Legal Director
Lumentis
Innisfil, ON
- Full-time
The Director, Legal leads all commercial legal matters, reporting to the General Counsel. The role is directly involved in the legal and compliance management of Lumentis's operations in…
Added 5 hours ago
PD
Director, DeNovo Development & Onboarding
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Toronto, ON
- Full-time
Support clinic stabilization and ensure a seamless transition to the Regional Director and ongoing Operations team.
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Vancouver, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 5 hours ago
CW
Facility Solutions Manager, full time
City Wide Facility Solutions
Burnaby, BC
- $55,000 to $80,000 CAD / year
- Full-time
The Facility Solutions Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides…
Added 6 hours ago
S
Account Executive, Enterprise (Restaurants)
Solink
Remote, Canada
- $240,000 to $300,000 CAD / year
- Full-time
- Remote
Reports To: Lianne Bradley | Director Restaurant Sales
Added 7 hours ago
AT
Terminal Manager - Nights
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Moncton, NB
- Full-time
Work with the Director of Terminal Operations for Nova Scotia and Dispatch to forecast equipment and staffing needs based on volume trends and customer demand.
Added 7 hours ago
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Gestionnaire de marque, Cardiovasculaire / Brand Manager, Cardiovascular
Merck
Toronto, ON · Kirkland, QC
- Full-time
…Interpersonal Relationships, Marketing Budget Management, Marketing Operations, Market Research, Product Launch Planning, Product Rollouts, Project…
Added 7 hours ago
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Regional Financial Director, FP&A
O’Dell HVAC Group
Burlington, ON
- Full-time
We are seeking a Regional Financial Director, FP&A to join our team in Burlington, Ontario. Reporting to the SVP, Operations & Performance, you will partner with senior leadership to guide…
Added 8 hours ago
BT
Director, Supply Chain
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Toronto, ON
- Full-time
The Director, Supply Chain is responsible for leading BlueRock Therapeutics' end-to-end supply chain strategy and operations in support of research, process development, clinical…
Added 8 hours ago
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Senior Manager, Regional Service
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- Full-time
…driving regional change under the strategic direction of the Director of Service. You will optimize regional P&L, implement service-led growth initiatives, and lead regional teams through…
Added 8 hours ago
RB
Senior Director, Data Architecture & Engineering
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- Full-time
The Senior Director, Data Architecture simplifies and unifies RBC's data architecture across the full lifecycle: manufacturing, distribution, discovery, consumption and governance. They own…
Added 8 hours ago
A
Food & Beverage Administrator
AccorHotel
Whistler, BC
- Full-time
Provide administrative support to the Director of Food & Beverage and leadership team, coordinating calendars, meetings, training, communications, presentations, and key operational…
Added 8 hours ago
LL
Location Coordinator | Toronto
Laurus Lifestyles
Toronto, ON
- Full-time
Working closely with the Camp Director, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 8 hours ago
FB
Project Director - Major Projects
Forbes Bros. Group of Companies
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- Full-time
Forbes Bros. Group of Companies is seeking an experienced Project Director to lead the successful delivery of complex, high-value utility infrastructure projects across North America. In…

RBC

Associate Director - Operational Excellence - Client Lifecycle Management (CLM)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Operational Excellence Associate Director drives execution of audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role serves as a primary "doer" embedded within CLM operations, responsible for executing audit responses, managing action plans, and implementing control improvements. Unlike a governance function, this role maintains accountability into CLM Pillar heads for work execution and prioritization, ensuring audit requirements translate into concrete operational improvements.

The Associate Director coordinates audit responses across regulatory examinations, manages compliance-related documentation, and ensures sustainability of implemented controls. This position bridges the centralized Audit Engagement team and day-to-day CLM operations, ensuring timely resolution of identified issues while preventing recurring deficiencies.

What will you do?

Audit Response Planning & Execution

Coordinate with 1st, 2nd line and 3rd line groups on review & exam scheduling and work planning
Participate in quarterly advance planning sessions to anticipate regulatory examination cycles
Support centralized intake management by providing pillar-level resource availability and capacity
Maintain work inventory and prioritize activities aligned with internal review and external regulatory exam timelines
Serve as the primary point of contact for assigned audit areas; coordinate directly with CLM Pillar heads & Head of Operational Excellence on work scope and priorities
Develop detailed audit response narratives with supporting documentation, process maps, and data samples
Track and manage audit action plans from initiation through completion and validation
Maintain audit-ready documentation with clear evidence of control effectiveness and remediation status
Respond to auditor inquiries and follow-up requests within agreed timelines

Control Assessment, Design & Governance

Identify control gaps and design preventive or detective controls aligned with operational risk and regulatory expectations
Recommend process improvements to CLM Pillar heads with supporting business cases
Participate in self-identified issues management (EIM) to document and remediate deficiencies
Support RCSA (Risk Control Self-Assessment) reviews and attestation processes
Chairing and Coordination of CLM Monthly Risk and Control Forum.
Perform periodic analysis of OREs, Breaches & Complaints to drive strategic remediation
Coordinate with 1LODb & 2LOD teams to review CLM specific training requirements

Regulatory and Compliance Knowledge

Maintain current knowledge of regulatory expectations in regulatory exams, KYC/AML requirements
Work with the CLM Leadership & Head of Operational Excellence to translate regulatory findings into operational remediation activities
Support privacy impact assessments, operational resilience reviews, BIA/BCP plan updates & Intragroup Outsourcing Documentation
Ensure compliance with regulatory examination protocols and timelines
Escalate emerging regulatory trends or examination focus areas to CLM leadership

Issue Management and Sustainability

Ensure comprehensive documentation of identified issues, root causes, and remediation plans
Assess sustainability of implemented controls and recommend enhancements
Monitor duplicate issue identification and coordinate resolution with central audit team
Track remediation metrics and provide status updates to CLM Pillar heads
Identify systemic risks requiring structural or process-level changes

Decision Making

Determines scope of audit response work and required supporting documentation; prioritizes remediation activities in consultation with CLM Pillar heads and central audit team
Assesses control design and operating effectiveness; recommends process improvements and enhanced control procedures
Makes go/no-go decisions on completeness and accuracy of audit response documentation before submission
Escalates emerging regulatory expectations or examination risks to Head of Operational Excellence and CLM Pillar heads
Prioritizes work activities based on regulatory examination timelines and pillar operational capacity

Execution

Recommends specific remediation actions and control enhancements to CLM Pillar heads and process owners
Advises on regulatory examination preparation and required evidence packages
Suggests process improvements to reduce audit findings and control deficiencies
Recommends resource allocation and timeline adjustments based on examination complexity and scope

What do you need to succeed?

Must have:

Minimum 3-7 years in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions
Bachelor’s degree in Finance, Law, Compliance, Business Administration, or related field
Direct experience with regulatory exams (National Futures Association, FINRA, SEC, or OCC preferred) or equivalent international regulatory frameworks
Strong understanding of AML/KYC processes, client data governance, and regulatory requirements
Demonstrated ability to interpret regulatory expectations and translate into operational remediation activities
Proven execution track record in completing audit responses and remediation activities

Nice to have:

Prior experience in 1st or 2nd line compliance, risk, or audit functions
Compliance, anti-money laundering, or financial regulatory certifications (AML, KYC, CAMS, CIP, or equivalent)
Exposure to operational resilience frameworks, BIA/BCP, or privacy impact assessment processes
Experience with process improvement, control design, or operational risk management
Familiarity with trading operations, client onboarding, or KYC platforms
Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Visio); data management and reconciliation
Strong written and verbal communication; ability to explain complex control designs to auditors and operational teams
Detail-oriented with ability to manage multiple overlapping audit requirements and timelines
Problem-solving mindset with focus on practical, sustainable solutions
Ability to work collaboratively with pillar heads, risk, compliance, and auditors
Time management and ability to balance audit response demands with BAU operational activities

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Associate Director drives audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role coordinates audit responses, manages action plans, and implements control improvements to ensure regulatory compliance and operational efficiency.

Requirements

Candidates must have 3-7 years of experience in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions. A bachelor's degree in Finance, Law, Compliance, Business Administration, or a related field is required.

Skills

Regulatory examination response
KYC/AML compliance
Client due diligence
Audit remediation
Operational risk management
Control design
Process improvement
Data governance
Regulatory frameworks
Risk control self-assessment
Operational resilience
Business continuity planning
Stakeholder management
Project management
Regulatory reporting
Compliance documentation

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Coaching and managing opportunities
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Client Lifecycle Management
Audit Remediation
Regulatory Examination
KYC
AML
Client Due Diligence
Risk Control Self-Assessment
RCSA
Operational Risk
Compliance
Data Governance
BIA
BCP
Privacy Impact Assessment
Process Mapping
Internal Audit
FINRA
SEC
OCC
National Futures Association
CAMS
CIP
Microsoft Office Suite
Visio
Capital Markets
Control Effectiveness
Remediation Metrics
Stakeholder Coordination
Regulatory Trends

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