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Added 9 mins ago
PH
Child and Adolescent Mental Health Post-Doctoral Fellowship, Child & Adolescent Mental Health Programs - BC Children’s Hospital & University of British Columbia
Provincial Health Services Authority
Vancouver, BC
- Full-time
Clinical Database Research | Work under an experienced clinical researcher to develop a research question, design methodology, create and submit a UBC research ethics proposal. Conduct…
Added 9 mins ago
VS
VFX Artist
Velan Studios, Inc.
Toronto, ON
- Full-time
Work closely with the Art Director and other key team leaders to help define and build out the VFX look and style for our projects
Added 9 mins ago
VS
VFX Artist
Velan Studios
Remote, Canada
- Full-time
- Remote
Work closely with the Art Director and other key team leaders to help define and build out the VFX look and style for our projects.
Added 38 mins ago
A&
Director - Performance Improvement - Transactions Advisory Group - Canada
Alvarez & Marsal
Toronto, ON
- $135,000 CAD / year
- Full-time
…and helping them reach their potential. A&M is different by design: we give people ownership and impact from day one, fuel development through real opportunity, and provide direct access to…
Added 38 mins ago
G
Senior Planner & Scheduler - Buildings
Graham
Vancouver, BC
- Full-time
…Buildings Division. Reporting to the Planning & Scheduling Director, this role plays a critical part in developing and maintaining project schedules that support the successful delivery of…
Added 38 mins ago
A
Accenture Construct - Director – Engineering (Track)
Accenture
Toronto, ON
- Full-time
…program, including engineering governance, technical integration, design assurance and track discipline support. Translate high-level Systems Engineering requirements into practical track…
Added 1 hour ago
GC
Set and Production Design Expert
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
We are seeking experienced Set and Production Design Experts to evaluate set designs, production environments and spatial concepts across film, television, theatre, commercials, photography…
Added 1 hour ago
FS
Marketing Operations & Content Specialist
Friendly Senior Living
Medicine Hat, AB
- Full-time
Working closely with the Director of Marketing, you will help execute marketing strategies, manage digital platforms, coordinate marketing materials, and support promotional and event…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 3 hours ago
T
Director of Engineering
TAIRC
ON · Regional Municipality of York, ON
- Volunteer
The Director of Engineering oversees all technical teams and ensures that research prototypes become robust, scalable platforms.
Added 3 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
…technology-enabled business solutions. Reporting to the Sr. Director, PPO, this role will translate complex business needs into structured requirements, improve business processes, support…
Added 3 hours ago
VG
Director, Planning, Procurement & Inventory
Veralto Global
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
We are seeking a Director, Planning, Procurement & Inventory to lead the enterprise function that turns customer demand into a credible, executable supply plan, secures material…
Added 3 hours ago
AW
Digital Systems & Web Developer
Andrew Wommack Ministries Canada
Toronto, ON · North York, ON
- Part-time
The Andrew Wommack Ministries Canada Web Developer will provide oversight to the AWMC Director in respect to web development for the AWMC location and Charis campuses.
Added 4 hours ago
CH
Sanctuary Program Manager /
Covenant House Vancouver - Vancouver, BC
Vancouver, BC · Covenant House Vancouver - Seymour
- Full-time
…philosophy, and policies of Covenant House. Together with the Director, Complex Care, supports strategic planning, and explores program growth…
Added 7 hours ago
W(
Manager, Community Services
WINS (Women In Need Society)
Calgary, AB
- Full-time
…House to Home, and other community supports. Reporting to the Director, Community Impact, the Manager supervises two Coordinators and supports the broader Community Services team to ensure…
Added 7 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
GS
Staff Site Reliability Engineer, Application
Guidewire Software
Toronto, ON
- Full-time
…cross-team architectural influence, reporting directly to the Senior Director of Site Reliability Engineering for Applications. You will advise on future vision and direction and help drive…
Added 7 hours ago
L
Manager, Financial Planning & Analysis | Contract until March 2028
lululemon
Vancouver, BC
- Full-time
…pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well.…
Added 7 hours ago
DIRECTOR, PRODUCT - INSURANCE
Green Shield Canada
Toronto, ON
Technical and design knowledge to effectively discuss product solutions with partners.
Added 8 hours ago
ST
Tour Manager
Story Theatre Company
Victoria, BC
- Contract
…itineraries and details, as well as with the Creative Team (Director, Designers) to understand and maintain the integrity of the design and direction of the production and any technical…
Added 8 hours ago
BC
Ralph Lauren Associate Manager
BoF Careers
Halton Hills, ON
- Full-time
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and…
Added 8 hours ago
CL
Member of Technical Staff (Migrations)
Cockroach Labs
Toronto, ON · North York, ON
- Full-time
You'll report to Eric Alton, who leads the Migrations and Observability teams, and work closely with other engineers, SREs, and our product and design teams.
Added 8 hours ago
G
Director, Product - Insurance
GreenShield
Toronto, ON
- Full-time
Technical and design knowledge to effectively discuss product solutions with partners.
Added 9 hours ago
J
Manager, Talent Acquisition
Jobgether
Canada
- $150,000 CAD / year
- Full-time
Lead complex and senior-level recruitment processes, including Director, Vice President, and executive searches, while building strong talent pipelines.
Added 10 hours ago
SC
Lighting & Compositing Lead
Stellar Creative Lab
Vancouver, BC
- $93,000 to $100,000 CAD / year
- Full-time
…deep understanding of production, color theory, and material design, as well as a masterful knowledge of rendering technology and workflows. We need a leader who can intuitively understand…

RBC

Associate Director - Operational Excellence - Client Lifecycle Management (CLM)

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

The Operational Excellence Associate Director drives execution of audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role serves as a primary "doer" embedded within CLM operations, responsible for executing audit responses, managing action plans, and implementing control improvements. Unlike a governance function, this role maintains accountability into CLM Pillar heads for work execution and prioritization, ensuring audit requirements translate into concrete operational improvements.

The Associate Director coordinates audit responses across regulatory examinations, manages compliance-related documentation, and ensures sustainability of implemented controls. This position bridges the centralized Audit Engagement team and day-to-day CLM operations, ensuring timely resolution of identified issues while preventing recurring deficiencies.

What will you do?

Audit Response Planning & Execution

Coordinate with 1st, 2nd line and 3rd line groups on review & exam scheduling and work planning
Participate in quarterly advance planning sessions to anticipate regulatory examination cycles
Support centralized intake management by providing pillar-level resource availability and capacity
Maintain work inventory and prioritize activities aligned with internal review and external regulatory exam timelines
Serve as the primary point of contact for assigned audit areas; coordinate directly with CLM Pillar heads & Head of Operational Excellence on work scope and priorities
Develop detailed audit response narratives with supporting documentation, process maps, and data samples
Track and manage audit action plans from initiation through completion and validation
Maintain audit-ready documentation with clear evidence of control effectiveness and remediation status
Respond to auditor inquiries and follow-up requests within agreed timelines

Control Assessment, Design & Governance

Identify control gaps and design preventive or detective controls aligned with operational risk and regulatory expectations
Recommend process improvements to CLM Pillar heads with supporting business cases
Participate in self-identified issues management (EIM) to document and remediate deficiencies
Support RCSA (Risk Control Self-Assessment) reviews and attestation processes
Chairing and Coordination of CLM Monthly Risk and Control Forum.
Perform periodic analysis of OREs, Breaches & Complaints to drive strategic remediation
Coordinate with 1LODb & 2LOD teams to review CLM specific training requirements

Regulatory and Compliance Knowledge

Maintain current knowledge of regulatory expectations in regulatory exams, KYC/AML requirements
Work with the CLM Leadership & Head of Operational Excellence to translate regulatory findings into operational remediation activities
Support privacy impact assessments, operational resilience reviews, BIA/BCP plan updates & Intragroup Outsourcing Documentation
Ensure compliance with regulatory examination protocols and timelines
Escalate emerging regulatory trends or examination focus areas to CLM leadership

Issue Management and Sustainability

Ensure comprehensive documentation of identified issues, root causes, and remediation plans
Assess sustainability of implemented controls and recommend enhancements
Monitor duplicate issue identification and coordinate resolution with central audit team
Track remediation metrics and provide status updates to CLM Pillar heads
Identify systemic risks requiring structural or process-level changes

Decision Making

Determines scope of audit response work and required supporting documentation; prioritizes remediation activities in consultation with CLM Pillar heads and central audit team
Assesses control design and operating effectiveness; recommends process improvements and enhanced control procedures
Makes go/no-go decisions on completeness and accuracy of audit response documentation before submission
Escalates emerging regulatory expectations or examination risks to Head of Operational Excellence and CLM Pillar heads
Prioritizes work activities based on regulatory examination timelines and pillar operational capacity

Execution

Recommends specific remediation actions and control enhancements to CLM Pillar heads and process owners
Advises on regulatory examination preparation and required evidence packages
Suggests process improvements to reduce audit findings and control deficiencies
Recommends resource allocation and timeline adjustments based on examination complexity and scope

What do you need to succeed?

Must have:

Minimum 3-7 years in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions
Bachelor’s degree in Finance, Law, Compliance, Business Administration, or related field
Direct experience with regulatory exams (National Futures Association, FINRA, SEC, or OCC preferred) or equivalent international regulatory frameworks
Strong understanding of AML/KYC processes, client data governance, and regulatory requirements
Demonstrated ability to interpret regulatory expectations and translate into operational remediation activities
Proven execution track record in completing audit responses and remediation activities

Nice to have:

Prior experience in 1st or 2nd line compliance, risk, or audit functions
Compliance, anti-money laundering, or financial regulatory certifications (AML, KYC, CAMS, CIP, or equivalent)
Exposure to operational resilience frameworks, BIA/BCP, or privacy impact assessment processes
Experience with process improvement, control design, or operational risk management
Familiarity with trading operations, client onboarding, or KYC platforms
Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Visio); data management and reconciliation
Strong written and verbal communication; ability to explain complex control designs to auditors and operational teams
Detail-oriented with ability to manage multiple overlapping audit requirements and timelines
Problem-solving mindset with focus on practical, sustainable solutions
Ability to work collaboratively with pillar heads, risk, compliance, and auditors
Time management and ability to balance audit response demands with BAU operational activities

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Flexible work/life balance options

Job Skills

Adaptability, Business Appraisals, Business Process Design, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Long Term Planning, Operational Delivery, Organizational Change Management, Process Management

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

CAPITAL MARKETS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-04

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Associate Director drives audit remediation activities and operational excellence initiatives within the Client Lifecycle Management pillar. This role coordinates audit responses, manages action plans, and implements control improvements to ensure regulatory compliance and operational efficiency.

Requirements

Candidates must have 3-7 years of experience in regulatory examination response, KYC/AML compliance, or Client Due Diligence functions. A bachelor's degree in Finance, Law, Compliance, Business Administration, or a related field is required.

Skills

Regulatory examination response
KYC/AML compliance
Client due diligence
Audit remediation
Operational risk management
Control design
Process improvement
Data governance
Regulatory frameworks
Risk control self-assessment
Operational resilience
Business continuity planning
Stakeholder management
Project management
Regulatory reporting
Compliance documentation

Benefits

Total Rewards Program
Bonuses
Flexible benefits
Competitive compensation
Coaching and managing opportunities
Flexible work/life balance options

Visa sponsorship

Not detected in the job text

Keywords

Operational Excellence
Client Lifecycle Management
Audit Remediation
Regulatory Examination
KYC
AML
Client Due Diligence
Risk Control Self-Assessment
RCSA
Operational Risk
Compliance
Data Governance
BIA
BCP
Privacy Impact Assessment
Process Mapping
Internal Audit
FINRA
SEC
OCC
National Futures Association
CAMS
CIP
Microsoft Office Suite
Visio
Capital Markets
Control Effectiveness
Remediation Metrics
Stakeholder Coordination
Regulatory Trends

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