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Added 6 mins ago
PI
End-User Support Specialist – 1 year contract
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Mississauga, ON
- $55,000 to $60,000 CAD / year
- Full-time
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RBC

Associate Director, Operational Resilience

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Experience: 7-10 years of experience with working knowledge of Operational Resilience or Non-Financial Risk, including exposure to 1LOD execution within financial institutions.
Posting language: English
Posted: Oct 30, 2026

Original job description

Job Description

WHAT IS THE OPPORTUNITY?

The Enterprise Chief Controls Office (ECCO) is seeking an Associate Director of Operational Resilience to join our First Line of Defense (1LOD) team and support the enterprise-wide operational resilience program. This is an exciting opportunity to drive strategic impact across RBC by developing and implementing resilience initiatives that elevate our control environment and organizational preparedness. You will lead reporting activities and analytics to assess the effectiveness of resilience programs, provide data-driven insights to support strategic decision-making, and facilitate scenario testing to evaluate organizational preparedness. Working in partnership with platform and business unit teams, you will help establish RBC as best in class with respect to organizational resilience and response to disruptions.

WHAT WILL YOU DO?

· Support the development and execution of the 1LOD Operational Resilience Lifecycle program, including executing key program components, coordinating implementation activities, and ensuring the program operates effectively across business segments.

· Design and build SharePoint forms, surveys, and automated tracker reports to gather and consolidate operational resilience data and prepare comprehensive periodic reports for senior leadership and stakeholders.

· Support monitoring of operational resiliency outcomes across the Bank by collecting, analyzing, and tracking operational resilience metrics and outcomes to provide data and insights for performance monitoring and reporting.

· Maintain and support 1LOD procedural documents by assisting the Director in updating, managing, and distributing documentation while ensuring procedures remain current and accessible to stakeholders.

· Execute operational resilience activities across businesses and functions globally by coordinating and driving resilience initiatives with business segments and functions to ensure consistent implementation of resilience practices across the organization.

· Serve as a subject matter specialist in Operational Resilience within 1LOD by developing and maintaining expertise in operational resilience frameworks, best practices, and regulatory requirements while providing guidance to business leaders and colleagues.

· Support training and capability-building on resiliency requirements by assisting in developing training content and delivery and conducting training sessions for 1LOD personnel.

· Collaborate with stakeholders across businesses, technology, operations, and risk to ensure coordination and alignment of resilience initiatives.

WHAT DO YOU NEED TO SUCCEED?

Must have

7-10 years of experience with working knowledge of Operational Resilience or Non-Financial Risk, including exposure to 1LOD execution within financial institutions.
Proficiency in SharePoint development and experience supporting enterprise monitoring, reporting, and metrics functions, including KRIs and resilience indicators.
Demonstrated capability to assist with resilience analyses, including Business Impact Analyses (BIAs), RTO validation, and scenario testing.
Excellent written and verbal communication skills with the ability to articulate complex resilience concepts clearly to diverse audiences including senior management and cross-functional partners.
Strong analytical thinking, problem-solving, and project management capabilities to support multi-year operational resilience and BCM uplift programs.

Nice-to-have:

Bachelor’s degree in business, Finance, or related field; MBA, CRM, CPA, CIA, FRM, or CFA designations.
Experience supporting regulatory or audit engagements and evidence coordination.
Familiarity with operational resilience, BCM, and incident management tools and platforms (e.g., recovery and scenario tools).
Experience working within cross-functional teams in matrix environments at large, publicly traded corporations.

WHAT’S IN IT FOR YOU?

A comprehensive Total Rewards Program includes competitive compensation, bonuses, and flexible benefits.
Leaders who support your development through coaching and meaningful opportunities.
The ability to make a difference and lasting impact on organizational resilience and risk management.
Work in a dynamic, collaborative, and high-performing team within the Enterprise Chief Controls Office.
Flexible work/life balance options and opportunities to do challenging, strategic work.
Professional development in operational resilience, risk management, and enterprise governance.

Job Skills

Additional Job Details

Address:

BAY WELLINGTON TOWER, 181 BAY ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

GROUP RISK MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-30

Application Deadline:

2026-11-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The Associate Director will lead the development and implementation of operational resilience initiatives and provide data-driven insights to support strategic decision-making. They will also coordinate resilience activities across business segments and maintain procedural documentation to ensure organizational preparedness.

Requirements

Candidates must have 7-10 years of experience in operational resilience or non-financial risk within financial institutions. Proficiency in SharePoint and strong analytical skills for managing metrics and reporting are essential requirements.

Skills

Operational resilience
Non-financial risk
SharePoint development
Data analytics
Reporting
Business impact analysis
Scenario testing
Project management
Risk management
Regulatory compliance
Incident management
Communication
Stakeholder management
Metrics tracking
Business continuity management

Benefits

Competitive compensation
Bonuses
Flexible benefits
Professional development
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Operational Resilience
Non-Financial Risk
1LOD
SharePoint
Business Impact Analysis
BIA
RTO
Scenario Testing
KRI
Resilience Indicators
BCM
Risk Management
Enterprise Governance
Data Analytics
Reporting
Regulatory Requirements
Audit
Incident Management
Strategic Planning
Project Management
CRM
CPA
CIA
FRM
CFA
MBA
Financial Services
Stakeholder Engagement
Performance Monitoring
Documentation

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