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Added 4 mins ago
MF
Operations Administrator
Mosaic Forest Management
Nanaimo, BC
- Full-time
Added 18 mins ago
RP
Territory Sales Manager
Reliable Parts Ltd.
Winnipeg, MB
- Full-time
As a Territory Sales Manager, you will drive growth and maintain an established portfolio of accounts across sever
Added 18 mins ago
OR
Account Consultant (Sales & Marketing) - Winnipeg
OSL Retail Services
Winnipeg, MB
- Full-time
Currently, we are actively seeking Account Consultants for Multi-Dwelling Units for our client, Bell Canada. F
Added 18 mins ago
R&
Financial Analyst
Robertson & Company Ltd.
Markham, ON
- Full-time
Added 18 mins ago
SS
BUSINESS SERVICES MANAGER, TEMPORARY FULL-TIME (1.0 FTE)
Southridge School
Surrey, BC
- Full-time
We are currently inviting applications for a temporary full-time Business Services Manager. This position will commence as soon as possible and is a one-year temporary assignment with the…
Added 19 mins ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
NB · Truro, NS · NS · ON · PE
Added 35 mins ago
AG
Remote- Entry Level Manager
AO Globe Life
Remote, Canada
- Full-time
- Remote
As a Remote Sales Manager, you'll lead a team of dedicated professionals while enjoying the flexibility of working from home.
Added 49 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 49 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Winnipeg, MB
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 49 mins ago
B
Managed Accounts Supervision Specialist, Private Wealth
BMO
Toronto, ON · FCP
- Full-time
Added 49 mins ago
B
MANAGER / SENIOR MANAGER, PORTFOLIO MANAGEMENT
BDC
Moncton, NB · Halifax, NS · ON · Kitchener, ON · Mississauga, ON · Ottawa, ON · Toronto, ON · Vaughan, ON
- Full-time
Added 49 mins ago
B
Senior Media Buyer (iGaming)
Blazesoft
Concord, ON
- Full-time
We are seeking a Senior Performance Marketing Manager to join our marketing division to own user acquisition performance across a portfolio of client accounts. The successful candidate will…
Added 49 mins ago
B
Senior Performance Marketing Manager, Paid Acquisition (iGaming)
Blazesoft
Concord, ON
- Full-time
We are seeking a Senior Performance Marketing Manager to join our marketing division to own user acquisition performance across a portfolio of client accounts. The successful candidate will…
Added 1 hour ago
E
Financial Systems Analyst
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
Added 1 hour ago
NC
Sales Manager (Player-Coach)
Northern Computer Inc
Kelowna, BC
- Full-time
Added 1 hour ago
GO
Finance Officer
Government of Nunavut
Kugluktuk, NU
- Full-time
Added 1 hour ago
NC
Sales Manager (Player-Coach)
Northern Computer Inc
Edmonton, AB
- Full-time
Added 2 hours ago
TC
Manager, Budget Services
The City of Guelph
Guelph, ON
- Other
Added 2 hours ago
LC
Store Administrator, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Calgary, AB
- Full-time
Added 2 hours ago
C
GL Accounting Manager
CBRE
Toronto, ON
- Full-time
The Accounting Manager is accountable for the accuracy and integrity of financial reporting across a portfolio of national accounts and enterprise platforms. This role owns the full…
Added 2 hours ago
PI
Territory Manager
Praxair, Inc - a Linde Company
Brampton, ON
- Full-time
Added 2 hours ago
K
Account Manager
Kubik
Mississauga, ON
- Full-time
An Account Management professional who has a love of everything client. You’re adept at developing and maintaining strong relationships with clients and are excited t
Added 2 hours ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Montreal, QC · Quebec, QC
- Full-time
Added 3 hours ago
K(
SME Commercial Team Lead
KRGinsure (Kitchener) a div. of RRJ Insurance Group Ltd
Toronto, ON
- Full-time
Private Client Services (PCS), Account ManagerSenior Practice SpecialistSME Commercial Team LeadReceptio
Added 3 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Hamilton, ON
- Full-time

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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