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Added 41 mins ago
UO
Category Lead, Strategic Procurement (Construction), Supply Chain Management
University of Calgary
Calgary, AB
- Full-time
Build strong relationships with academic, research, and administrative stakeholders to understand needs and support effective procurement outcomes.
Added 4 hours ago
SA
First-Year Experience Coordinator
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…by student success, offering holistic services from academic support and counselling to financial advising and social…
Added 4 hours ago
R
Associate, Operations II
RBC
Toronto, ON
- Full-time
The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within…
Added 5 hours ago
T
TDS Operations Analyst II
TD
Toronto, ON
- Full-time
Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels
Added 5 hours ago
TT
Service Coordinator
Trane Technologies
Burnaby, BC
- Full-time
Added 5 hours ago
UO
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
- Full-time
Provide coordination and administrative support to the Executive Director for activities related to Academic Directors, governance structures, and academic engagement initiatives.
Added 5 hours ago
UO
Senior IT Auditor, VP Finance
University of Calgary
Calgary, AB
- Full-time
…stakeholders to identify risks and practical improvements that support organizational objectives. The successful candidate combines strong technical knowledge with business acumen to…
Added 5 hours ago
RB
Associate, Operations II
Royal Bank of Canada
Toronto, ON
- Full-time
The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within…
Added 6 hours ago
IA
Project Administrator
Indotronix Avani Group
Toronto, ON · North York, ON
- Contract
About the Role: We are seeking a detail-oriented Project Administrator II to support our Community and Indigenous Engagement team. This role involves managing communications, coordinating…
Added 6 hours ago
M(
Order Desk Coordinator, Procurement
MLSE (Maple Leaf Sports & Entertainment Partnership)
Toronto, ON
- Part-time
As a member of the Procurement team, you will be helping to support the purchasing and receiving of largely commercial products and services for several MLSE operations and locations,…
Added 6 hours ago
HR
Loss Prevention Investigator
Holt Renfrew
Toronto, ON
- Full-time
Support Operations and Sales teams with inventory counts, shortage programs, and unsaleables
Added 7 hours ago
MS
Assistant Professor (Tenure-Track) in Biosensing, Canada Impact+ Emerging Leaders Program, Department of Biomedical Engineering, RL#L001829
McGill School of Biomedical Sciences
Montreal, QC
- Full-time
The Canada Impact+ Emerging Leaders program is a one-time initiative designed to support institutions in recruiting internationally based Early Career Researchers to Canada. Emerging…
Added 7 hours ago
Library Public Service Associate II - Children's Library
City of Vancouver
Vancouver, BC
Representing the community we serve is a priority at VPL. We are always seeking ways to support equity, diversity and inclusion in our work, and we encourage applicants from diverse…
Added 8 hours ago
First-Year Experience Coordinator
SAIT
Calgary, AB
…by student success, offering holistic services from academic support and counselling to financial advising and social…
Added 8 hours ago
BV
Commercial Lending Analyst II
Bow Valley Credit Union
Cochrane, AB
- Full-time
Assess borrower financial performance, management capacity, industry conditions, collateral support, repayment sources, and key credit risks.
Added 9 hours ago
TF
Administrative Coordinator II
Thermo Fisher Scientific
Whitby, ON
- Full-time
Join our team at Thermo Fisher Scientific as an Administrative Services Coordinator II, where you'll contribute to operational excellence across multiple business functions. You'll manage…
Added 9 hours ago
CH
Personal Support Worker - Newmarket
CBI Home Health
Newmarket, ON
- Part-time
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or…
Added 9 hours ago
CH
Personal Support Worker - Vaughan
CBI Home Health
Woodbridge, ON · ON · Maple, ON
- Part-time
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or…
Added 10 hours ago
BM
Senior Project Coordinator - Spencerville, Ontario
Barton Malow
Cambridge, ON
- Full-time
…for industrial and EPC projects. The role provides technical, administrative, and field coordination throughout the project lifecycle, with a focus on engineering documentation,…
Added 10 hours ago
Customer Service Representative (Clerk II)
City of Edmonton
AB
Added 10 hours ago
CH
Personal Support Worker - Bradford
CBI Home Health
Holland Landing, ON
- Part-time
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or…
Added 10 hours ago
CH
Personal Support Worker - Keswick / Georgina
CBI Home Health
Georgina, ON
- Part-time
Recruitment Technology Disclosure: We use technology and automation to support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or…
Added 11 hours ago
C
Accounts Payable Analyst
CentreCourt
Toronto, ON
- Full-time
…suppliers. You will work closely with the Accounting team to support month-end activities, assist with reconciliations, and contribute to special projects. In addition, you will act as a…
Added 11 hours ago
SL
Analyst - Physician Services
Sioux Lookout First Nations Health Authority
Sioux Lookout, ON
- Full-time
…meetings, providing insights and documenting key discussions to support strategic planning and effective program…
Added 12 hours ago
S
Pharmacy Assistant II - Relief HRM
Sobeys
Stellarton, NS
- Full-time
Administrative Duties: cycle counts, narcotic counts, return to stocks, TML’s, manual third parties

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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