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Added 3 mins ago
Project Manager - Equipment
trane technologies
London, ON
Full-time
Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment…
Added 17 mins ago
Caissier(ère) , temps partiel
The Home Depot Canada
Quebec, QC
Part-time
…the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout…
Added 17 mins ago
Overnight Freight Associate Part Time (CHARLOTTETOWN)
The Home Depot Canada
Charlottetown, PE
Part-time
Added 17 mins ago
Merchandising Associate Part Time - CHATHAM
The Home Depot Canada
Chatham-Kent, ON · Chatham, ON
Part-time
Added 17 mins ago
Lumber Sales Associate Part time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
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Added 17 mins ago
Merchandising Execution Associate Part-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
Part-time
Added 17 mins ago
Hardware Sales Associate Part Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
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Added 17 mins ago
Flooring Sales Part Time - ANCASTER
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Associé(e) à la quincaillerie (temps partiel)
The Home Depot Canada
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Added 17 mins ago
Operations Assistant Manager- 7024 Barrie
The Home Depot Canada
Barrie, ON
Full-time
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store…
Added 17 mins ago
Associé(e) de l'avant du magasin aux caisses (temps partiel)
The Home Depot Canada
Vaudreuil-Dorion, QC
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…the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout…
Added 17 mins ago
Lot Associate Part Time - ANCASTER
The Home Depot Canada
Ancaster, ON
Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 17 mins ago
Head Cashier Part Time - 7051 Saskatoon
The Home Depot Canada
Saskatoon, SK
Part-time
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Added 17 mins ago
Contractor Sales Part Time - WOODSTOCK
The Home Depot Canada
Woodstock, ON
Part-time
…each department. This position also involves acting as a sales associate on the floor including all associated duties (e.g., keeping work area clean and…
Added 17 mins ago
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
Full-time
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 17 mins ago
Overnight Freight Associate Part Time - BOLTON
The Home Depot Canada
Bolton, ON
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Added 17 mins ago
Associé(e) plomberie et électricité (temps partiel)
The Home Depot Canada
Boisbriand, QC
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Added 17 mins ago
Temporary Store Manager
The Salvation Army in Canada
Toronto, ON
Full-time
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Added 17 mins ago
Overnight Freight Associate Full Time - WOODBRIDGE
The Home Depot Canada
Woodbridge, ON
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Added 17 mins ago
Millwork Sales Associate: Part Time - BEACON HILL
The Home Depot Canada
Calgary, AB
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Added 17 mins ago
Tool Rental Technician: Full Time - BEACON HILL
The Home Depot Canada
Calgary, AB
Full-time
…critical to performing their role as lead Rental Technician. Each associate has the responsibility of providing a safe working environment by following all safety policies &…
Added 17 mins ago
Hardware Sales Associate: Part Time - BEACON HILL
The Home Depot Canada
Calgary, AB
Part-time
Added 17 mins ago
Department Supervisor: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
Full-time
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Added 17 mins ago
Lumber Sales Associate: Part Time - BEACON HILL
The Home Depot Canada
Calgary, AB
Part-time
Added 17 mins ago
Tool Rental Associate: Part Time - BEACON HILL
The Home Depot Canada
Calgary, AB
Part-time

RBC

Associate, Operations II

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Apply About employer

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Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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