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Added 10 mins ago
JD
Kitchen staff
J D Wetherspoon
ON · Essex, ON
- Full-time
…while maintaining high standards of cleanliness, safety and customer…
Added 11 mins ago
ME
Mechanical Designer
MACLEAN ENGINEERING & MARKETING CO. LIMITED
Sudbury, ON
- $70,000 to $80,000 CAD / year
- Full-time
Communicate with other internal departments such as Manufacturing, Purchasing, and Customer Support
Added 11 mins ago
SC
Cleaning Team Lead I
Stella's Circle Community Services Inc.
St. John's, NL
- $19.42 to $20.21 CAD / hour
- Part-time
Under the direction of the Business Development Manager, you will provide onsite guidance and support to participants in various commercial settings. Using a hands-on and caring approach,…
Added 11 mins ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
…and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities,…
Added 11 mins ago
Part Time Tailor
Tailored Brands
Sarnia, ON
…demonstrate reliability, accuracy, efficiency, and a strong focus on customer satisfaction. The Tailor also contributes to a positive and professional work environment by collaborating…
Added 11 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Avec plus de 17 000 employés à l’échelle mondiale, la mission de l’organisation "Customer Experience & Success (CE&S)" est d’aider les clients à accélérer la création de valeur pour leur…
Added 11 mins ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 11 mins ago
U
Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue (français/anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Customer Success Manager (CSM) is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG…
Added 11 mins ago
SC
Retail Assistant Manager
Staples Canada
Delta, BC
- Full-time
Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations.…
Added 11 mins ago
PC
Security Supervisor
Pure Canadian Gaming Corp.
Lethbridge, AB
- Full-time
Provide prompt, courteous, and friendly service to patrons and to fellow employees
Added 25 mins ago
ML
Area HR Manager
Matrix Logistics Services Limited
Mississauga, ON
- Full-time
We’re looking for top notch HR Managers to provide outstanding customer service to our business leaders at distributions centers and regional offices across the country. We need people who…
Added 25 mins ago
SJ
Senior Customer Service Representative
SC Johnson Professional® Canada
Brantford, ON
- Full-time
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Added 25 mins ago
L
Seafood Assistant Department Manager - Full Time
Longo's
Toronto, ON
- Full-time
Provide exceptional customer service to all Team Members, Customers and Vendors
Added 25 mins ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
…l'intégration des données de marque jusqu'à l'expérience finale du service client. Vous agirez à titre de responsable fonctionnel·le de nos capacités fondamentales en planification…
Added 25 mins ago
YH
Housekeeping/Laundry Aide (Part Time)
Yee Hong Centre For Geriatric Care
Mississauga, ON
- Part-time
Under the direction of the Facility Manager, responsible for performing housekeeping and laundry tasks in an efficient and cooperative manner, and with due consideration for the needs and…
Added 25 mins ago
OT
Restaurant Assistant Manager
One Therapy Network
AB · Edmonton, AB
- Full-time
Support the Manager in balancing food quality, speed of service, guest satisfaction, and cost control.
Added 25 mins ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON
- Full-time
Minimum three (3) years of experience in the customer service/pension/insurance/finance industry.
Added 25 mins ago
PA
Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 25 mins ago
NN
Licensed Practical Nurse
Nurse Next Door
Grande Prairie, AB
- Full-time
Excellent customer service skills and ability to deal tactfully with clients, other
Added 26 mins ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 26 mins ago
HR
Beauty Advisor - Armani (6- Months Contract)
Holt Renfrew
Toronto, ON
- Full-time
Resolve all customer service issues and partner with selling management on any issues outside of guidelines
Added 26 mins ago
MS
Part Time Sales Manager
Michaels Stores
Ancaster, ON
- Part-time
Store - TOR-ANCASTER, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 26 mins ago
Relationship Manager - Walnut Grove Branch
Coast Capital Savings
Langley (District), BC · Langley, Brit
…at Coast Capital Savings, we call this role a Relationship Manager. From identifying lending/credit and investments opportunities, to day-to-day banking needs for our members, the…
Added 26 mins ago
1
Assistant Office Manager-Creekside Dental, Kelowna
123Dentist
Kelowna, BC
- $65,000 to $80,000 CAD / year
- Full-time
The team at Creekside Dental located in Kelowna, BC are looking for a passionate, hard-working Assistant Office Manager on a full-time basis.

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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