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Added 27 mins ago
GD
COMBO - Team Leader PT - South Edmonton Common
Groupe Dynamite
AB · Edmonton, AB
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…
Added 57 mins ago
L
Assistant Manager, Guest Experience | Pine Centre Mall
lululemon
Prince George, BC
- Full-time
…in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every…
Added 1 hour ago
GC
Casual Duty Manager | Award Rates Apply
Good Company Bar
Montreal, QC · Urban agglomeration of Montreal, QC
- Full-time
As a Duty Manager, you'll be part of the founding team helping to shape and establish the culture and daily operations of this venue. Your role will include overseeing the smooth and…
Added 1 hour ago
PM
Customer Service Manager
Prollenium Medical Technologies Inc.
Richmond Hill, ON
- $60,000 to $65,000 CAD / year
- Contract
Working closely with Sales, Supply Chain, Operations, Quality, Finance, and Logistics, the Customer Service Manager uses data-driven decision making to improve customer satisfaction,…
Added 1 hour ago
Accounting Manager
Adventurer Manufacturing
BC · Abbotsford, British Columbia
The Accounting Manager is responsible for the day-to-day accounting operations and financial integrity of SCOUT’s Experiential Hubs.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Venture Media
Calgary, AB
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 hours ago
VM
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Venture Media
Toronto, ON
- From $60,000 CAD / year
- Full-time
Work with Sales Manager, Data, Product, and Operations to support more complex pricing or service-fit questions.
Added 2 hours ago
S
store manager, Central and South Calgary. A.B
Starbucks
Calgary, AB
- $61,000 to $80,875 USD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…
Added 2 hours ago
R
Department manager
RONA
Brossard, QC
- Full-time
…an environment where your leadership, drive and passion for customer service will be at the heart of our collective success. Build your career by contributing to an exceptional customer…
Added 2 hours ago
TL
Customer Service Specialist
Transx Ltd
Guelph, ON
- $50,000 to $60,000 CAD / year
- Full-time
TransX Ltd has an exciting opportunity for a Customer Service Representative (CSR) to join our Operations Department. Reporting directly to the Customer Service Manager, the CSR is…
Added 2 hours ago
VI
Branch Manager
VPI INC.
Hamilton, ON
- Up to $72,100 CAD / year
- Full-time
The Branch Manager is responsible for the day-to-day operation of the branch and for ensuring key performance indicators, as set out internally by the organization and by the government…
Added 2 hours ago
OG
Account Executive, ONE
Operto Guest Technologies
Vancouver, BC
- Up to $75,000 CAD / year
Partner cross-functionally: Collaborate with SDRs, Marketing, Product, Customer Success to deliver an exceptional buying experience.
Added 2 hours ago
BS
Regional Manager (Food Service)
Bento Sushi
Ottawa, ON
- Up to $60,000 CAD / year
- Full-time
The Franchise Regional Manager will oversee the operations of franchise stores within a designated region in Ottawa. This role ensures that franchisees meet Bento's operational standards,…
Added 2 hours ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Reporting to the Senior Vice President, the Branch Manager has overall responsibility for the performance of the branch, including operations, production, sales and customer relationships,…
Added 2 hours ago
Technical Inside Sales Specialist
Nanometrics Inc
Ottawa, ON
…Specialist to support our sales team. As part of the Sales Operations team, this role will serve as the critical bridge between our sales, solutions, and operations team. In this role, you…
Added 3 hours ago
FM
Office Clerk (NOC 14100)
Fresh Market Foods
Sioux Lookout, ON
- Full-time
…collaborative and fast-paced environment while contributing to the success of company operations through strong organizational, administrative, and communication…
Added 3 hours ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
Fernie, BC
- Full-time
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 5 hours ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
…everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who…
Added 5 hours ago
CI
Assistant Store Manager
Carters Inc.
Winnipeg, MB
- Full-time
As an Assistant Store Manager, you will be the first face of the brand for growing families. You’ll congratulate new parents and grandparents, introduce them to our new baby essentials,…
Added 6 hours ago
L
Financial Service Representative - LendDirect Office 1561
LendDirect
Halifax, NS
- Full-time
As a Financial Service Representative, you’ll be at the heart of our customer experience - delivering exceptional service, building lasting relationships, and helping individuals secure the…
Added 6 hours ago
HC
Account Manager, New Business
Hamilton Community Enterprises (HCE)
Hamilton, ON
- Full-time
At HCE, you will work directly with a dedicated Sales Engineer and colleagues in Product and Operations to turn customer needs into practical solutions. You will have room to shape your…
Added 6 hours ago
GD
GARAGE - Operations Team Leader FT - Sherway Gardens
Groupe Dynamite
Toronto, ON · Etobicoke, ON
- Full-time
Reporting to the Store Manager, your main focus as Operations Team Lead is to maximize company sales and profitability by maintaining stockroom organization and by managing inventory…
Added 6 hours ago
Front of House - Service Co-ordinator
Northland Properties
Colwood, BC
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 6 hours ago
J
Assistant Production Manager, Canada
Jungbunzlauer
Port Colborne, ON
- Full-time
Reporting to the Production Manager, the job holder will primarily ensure the safe and efficient operation of the Glucose plant to meet budgeted production targets. As a member of the…
Added 7 hours ago
S
store manager, Central and South Calgary. A.B
Starbucks
AB · Alberta, Canada
- $61,000 to $80,875 CAD / year
- Full-time
Our Store Managers bring the Starbucks experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities.…

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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