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Added just now
BC
Interface Planner
Bechtel Corporation
Toronto, ON
- Other
The Interface Planner will work closely with Integration Manager to monitor interface commitments, identify schedule risks, facilitate resolution of cross-boundary issues, and support…
Added just now
Durham- Parts Coordinator
Human Resources
Pickering, ON
Added just now
DC
Team Lead, Coordinated Entry Program
Distress Centre Calgary
Calgary, AB
- $62,000 to $65,000 CAD / year
- Full-time
As Team Lead, Coordinated Entry Program (CEP), you’ll report to the Program Manager and guide a frontline team supporting people who are experiencing or at risk of homelessness and involved…
Added just now
RH
Team Leader - Residential, Full-time Hours
Robin Hood Association
Sherwood Park, AB
- $26.2 to $30.28 CAD / hour
- Full-time
Added 14 mins ago
JD
Kitchen staff
J D Wetherspoon
ON · Essex, ON
- Full-time
opportunities to move into team-leader, kitchen-shift-leader and/or pub-manager roles.
Added 15 mins ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 15 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Added 15 mins ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 15 mins ago
U
Sr Customer Success Manager - Bilingual (French/English) / Gestionnaire principal de la réussite client - Bilingue (français/anglais)
UKG
Remote, Canada
- Full-time
- Remote
The Senior Customer Success Manager (CSM) is a strategic, customer-facing role responsible for driving value realization, adoption, retention, and growth across a portfolio of UKG…
Added 15 mins ago
PC
Security Supervisor
Pure Canadian Gaming Corp.
Lethbridge, AB
- Full-time
Added 29 mins ago
ML
Area HR Manager
Matrix Logistics Services Limited
Mississauga, ON
- Full-time
The Area HR Manager role has a national salary range of $110,000 - $125,000 with bonus potential.
Added 29 mins ago
D
Client Account Manager (12 Month Contract)
Deloitte
Toronto, ON
- Full-time
As a Client Account Manager at the Senior Manager level, you will work directly with Lead Client Service Partners and account leadership teams to shape account strategy, strengthen client…
Added 29 mins ago
BC
Health & Safety Manager (Formwork)
Bosa Construction
Vancouver, BC
- Full-time
The ideal Health & Safety Manager is an experienced construction safety professional with strong knowledge of high-rise concrete and formwork operations. You are hands-on, approachable, and…
Added 29 mins ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
Added 29 mins ago
D
Manager, Operating Model & Organizational Design (OM&OD)
Deloitte
Toronto, ON
- Full-time
Added 29 mins ago
F
Area Sales Executive
Ferrero
Field, BC
- Full-time
…this role you will be directly reporting to the Field Sales…
Added 29 mins ago
CP
Member Care Associate (Bilingual)
CAAT Pension Plan
Toronto, ON
- Full-time
Participate in related projects as assigned by the Manager, Client Services
Added 29 mins ago
PA
Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 30 mins ago
T
Customer Experience Associate
TD
Duncan, BC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs…
Added 30 mins ago
T
Market Risk Associate - FX (5563)
TD
Toronto, ON
- Full-time
Added 30 mins ago
T
Customer Experience Associate
TD
Toronto, ON
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you…
Added 30 mins ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
The team at Studio Dental Fairview are looking for a passionate, hard-working Office Manager on a full-time basis. The ideal Office Manager for our team would be excited to develop and…
Added 44 mins ago
CO
Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 44 mins ago
WU
Engineer Team Leader
Workforce Unlimited - Boston
Leader, SK
- Full-time
Reporting to the Maintenance Manager, you will use your engineering knowledge and skills as a team in the upkeep and improvement of this factory, its amenities, and its production equipment.
Added 44 mins ago
S
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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