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Added 1 min ago
J
Consultant, Value and Risk Advisory
JLL
Vancouver, BC
- Full-time
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Added 1 min ago
J
Responsable Santé, Sécurité, Sûreté et Environnement / Health, Safety, Security, and Environment Lead
JLL
Bromont, QC · Montreal, QC · Sherbrooke, QC · CAN-CLIENT Bromont-IBM - Bromont
- Full-time
Added 1 min ago
E
Personal Support Worker (PSW) - Part Time - West Oak Village
Extendicare
Saint-Lazare, QC · West Oak Village
- Part-time
…and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring…
Added 1 min ago
E
Personal Support Worker ( PSW ) part-time ( PT)
Extendicare
Ottawa, ON · Axm - Crossing Bridge
- Part-time
…and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring…
Added 1 min ago
E
Customer Care Coordinator
Extendicare
Kitchener, ON · ParaMed Admin Office - WW (Manitou Dr.)
- Part-time
…and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring…
Added 1 min ago
LD
Department Manager, Pharmacy
London Drugs Limited
Campbell River, BC
- $73.05 CAD / hour
- Other
To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or…
Added 1 min ago
TT
Journeyman Truck/Trailer Mechanic
Trimac Transportation
Saskatoon, SK
- Full-time
At National Tank Services, we know it's not just about the job, it's about the journey. If you’re ready for a challenge supported by a culture of safety, stability growth and a positive…
Added 1 min ago
CH
Care Access Representative - Hamilton
CBI Home Health
Hamilton, ON
- Full-time
Vacancy Disclosure: This job posting is for a new vacancy.
Added 1 min ago
H
Substation CADD Technician
HDR
Calgary, AB · Vancouver, BC · Saskatoon, SK
- Full-time
…communities thrive and industries expand. This isn’t just a job, it’s a chance to drive infrastructure forward, power innovation and leave your mark on our energy…
Added 1 min ago
RB
Senior Project Manager-Regulatory, Risk Remediation
Royal Bank of Canada
Toronto, ON
- Full-time
Added 1 min ago
RB
Senior Manager, Risk Management & Compliance
Royal Bank of Canada
Halifax, NS · Toronto, ON
- Full-time
Added 1 min ago
BF
Crewing Scheduler
BC Ferries
West Vancouver, BC
- Other
Added 15 mins ago
AH
Administrative Support IV
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
…Staffing & SSC Primary Location: Seventh Street Plaza Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00 Posting End Date: 09-OCT-2026 Employee Class: Casual/Relief Date…
Added 15 mins ago
AH
Physiotherapist I
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Temporary
…Home Care, Acute Care Primary Location: Strathmore Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 13-OCT-2026 Temporary Employee Class: Temp F/T…
Added 15 mins ago
AH
Registered Nurse - Unit 46
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Part-time
…Medicine & MTU Primary Location: Foothills Medical Centre Location Details: As Per Location Multi-Site: At (UNA only) FTE: 0.58 Posting End Date: 13-OCT-2026 Employee Class: Regular Part…
Added 15 mins ago
AH
Registered Nurse - Interventionist
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…lowering, carrying, pushing, and pulling) as a regular part of the job. For example: lifting approximately 30 pounds in an out of a vehicle on a regular basis and carrying this weight up…
Added 15 mins ago
AH
Associate Physician - Pediatric Neurology
Alberta Health Services
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…Affairs Primary Location: Foothills Medical Centre Location Details: As Per Location Negotiable Location: Within Calgary Zone Employee Class: Regular Full Time FTE: 1.00 Posting End Date:…
Added 15 mins ago
AH
Registered Nurse
Alberta Health Services
Red Deer, AB
- Part-time
…Care Primary Location: Red Deer Regional Hospital Location Details: As Per Location Multi-Site: At (UNA only) FTE: 0.79 Posting End Date: 13-OCT-2026 Temporary Employee Class: Temp P/T…
Added 16 mins ago
Product Designer
Tigercat | MacDonald Steel
Brant, ON · Brantford, ON
Hydraulic cylinders and components, as well as control valve and plumbing details; implementing advanced hydraulic power and electronic control systems, sensors, and controllers.
Added 16 mins ago
OO
Financial Accounting, Reporting, and Systems Analyst, Financial Analyst
Office of the Superintendent of Financial Institutions Canada
Ottawa, ON · Toronto, ON
- Full-time
Applicants must submit a resume as part of this job application. Do not include a cover letter as part of your submission.
Added 16 mins ago
OO
Managing Director - Private Pension Plans
Office of the Superintendent of Financial Institutions Canada
Toronto, ON
- Full-time
Applicants must submit a resume as part of this job application. Do not include a cover letter as part of your submission.
Added 30 mins ago
TA
Full Time Sales Agent
The Acquisition Group
Sherwood Park, AB
- Full-time
…career in sales. Whether you're starting your first full-time job, changing careers, or looking to develop valuable professional skills, this opportunity is designed to help you…
Added 30 mins ago
SC
barista - Store# 48809, Beechwood & Mackay
Starbucks Coffee Company
Ottawa, ON
- Full-time
…opportunities for paid time off. Visit starbucksbenefits.ca for…
Added 45 mins ago
W
Art Director, 2D
WildBrain
Vancouver, BC
- Full-time
Find a job that lets your imagination run wild!
Added 45 mins ago
NF
Front End Clerk Part Time Day
No Frills
Vancouver, BC
- Part-time
…your career, re-entering the workforce, or looking for a new job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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