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Added 13 mins ago
TR
Global People Systems Analyst
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- $76,000 to $94,000 CAD / year
- Full-time
Don't miss out on this outstanding opportunity to be part of one of Canada's leading mining companies and join our team!
Added 13 mins ago
PC
Pharmacy Manager Kincardine area
Pharmacy Canada
Kincardine, ON
- Full-time
This is more than a traditional management position. For the right candidate, there is an opportunity to participate in the business through an equity arrangement, providing the potential…
Added 13 mins ago
BC
Registered Practical Nurse - Critical Care
Brant Community Healthcare System
Brantford, ON
- Full-time
Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 13 mins ago
BC
Registered Nurse - Medical B7
Brant Community Healthcare System
Brantford, ON
- Full-time
Career Growth – Internal job postings, mentorship programs, and leadership development.
Added 13 mins ago
PC
Staff Pharmacists in Barrie area
Pharmacy Canada
Barrie, ON
- Full-time
…pharmacy team in the Barrie area, Ontario. This is an excellent opportunity for pharmacy professionals looking for a stable Monday–Friday schedule and a supportive environment where you can…
Added 13 mins ago
PC
Pharmacy Manager Kitchener area
Pharmacy Canada
Kitchener, ON
- Full-time
…confidential location west of Kitchener, Ontario. This is an excellent opportunity for a pharmacist looking for a stable management position in a community-focused pharmacy with a…
Added 13 mins ago
CB
Sales Assistant Part Time
COBS Bread
Vancouver, BC · Greater Vancouver, BC
- Part-time
Accommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure…
Added 13 mins ago
R-
Temporary Fashion Associate - College Square
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON · Nepean, ON
- Part-time
Added 13 mins ago
S
Grocery - Clerk Grocery (Part-Time)
Sobeys
Toronto, ON · Etobicoke, ON
- Part-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
S
Front End - Cashier
Sobeys
Halifax, NS
- Full-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
SC
Front End - Cashier
Safeway Canada
Halifax, NS
- Full-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
M
Geomatics Internship - Major Projects - May 2027
McElhanney
Calgary, AB
- Volunteer
McElhanney is looking for a Geomatics Intern to join our Major Projects team in Calgary starting in May 2027. This opportunity is available as a four-month summer internship for a current…
Added 13 mins ago
R-
Temporary Fashion Associate - West Edmonton Mall
RCL - Reitmans Canada Ltd/Ltée
AB · Edmonton, AB
- Part-time
…join a creative, welcoming, and socially-minded brand for a job that suits you at…
Added 13 mins ago
SH
Sales Associate
Sunglass Hut
Windsor, ON
- Full-time
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue to…
Added 13 mins ago
SH
Seasonal Sales Associate
Sunglass Hut
Toronto, ON
- Temporary
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue to…
Added 13 mins ago
EI
Immigration Consultant
Earnest Immigration
Windsor, ON
- Full-time
This is more than a job. It is an opportunity to become part of a practice built on integrity, strong legal foundations, genuine client care, and the belief that our work can change lives.
Added 13 mins ago
D
Échelon 4 - Analyste
Deloitte
Toronto, ON
- Full-time
Job Type: Contrat temporaireWork Model: HybrideReference code: 135256Primary Location: Toronto, ONAll Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB;…
Added 13 mins ago
SH
Sales Associate
Sunglass Hut
Waterloo, ON
- Full-time
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue to…
Added 13 mins ago
SH
Sales Associate
Sunglass Hut
St. Catharines, ON
- Full-time
At EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue to…
Added 13 mins ago
SH
Seaonal Part-Time Sales Associate
Sunglass Hut
Halton Hills, ON
- Part-time
Added 13 mins ago
S
In Store Bakery - Clerk Bakery (Part-Time)
Sobeys
Toronto, ON · Etobicoke, ON
- Part-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
S
Front End - Cashier (Part-Time)
Sobeys
Toronto, ON · Etobicoke, ON
- Part-time
…to enable performance and growth. To learn more about this opportunity including the expected range of compensation in accordance with Pay Transparency Legislation where required please…
Added 13 mins ago
FS
Carvery Clerk Part Time Day
Fortinos Supermarket Ltd
Vaughan, ON
- Part-time
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
Added 13 mins ago
FS
Student Part Time Day
Fortinos Supermarket Ltd
Burlington, ON
- Part-time
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
Added 13 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
…may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational…

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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