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Added 5 mins ago
PA
Network and Systems Specialist
Prodomax Automation Ltd.
Barrie, ON
- Full-time
This position will report to the (Information Technology) IT Manager, North America and dotted line to the Chief Financial Officer.
Added 5 mins ago
CO
Supervisor 1 - Construction
City of North Vancouver
North Vancouver, BC
- Full-time
Reporting to the Section Manager of Utilities, the successful candidate will be responsible for assisting the Supervisor 2 in the planning, coordination and assignment of construction and…
Added 6 mins ago
AP
Instrument & Electrical Technician
Air Products
Edmonton, AB
- Full-time
Join our Edmonton HyCO facility as an Instrumentation & Electrical Technician (Dual Ticket) and play a critical role in maintaining safe, reliable, and efficient plant operations.
Added 6 mins ago
M
Client Service Specialist - AdminAdvantage
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
Added 6 mins ago
M
Default Management Supervisor
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON
- Full-time
…partners across Lending, Risk, Legal, Customer Experience, and Operations to ensure effective resolution of complex customer situations while supporting Manulife Bank's risk appetite and…
Added 6 mins ago
PW
Shop Hand
Precision Well Servicing
Grande Prairie, AB
- Full-time
This position will report to our Fleet Mechanical Manager and will be responsible for assisting with the daily upkeep and maintenance in our Grand Prairie shop.
Added 6 mins ago
GC
Surveillance Operator (Part-time) - Pickering
Great Canadian Entertainment
Pickering, ON
- Part-time
Under the general direction of the Surveillance Manager, this position is responsible for protecting the assets of the corporation against theft, fraud and abuse, using surveillance…
Added 6 mins ago
J
Maintenance Manager
JLL
Pitt Meadows, BC
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 6 mins ago
J
Maintenance Manager
JLL
Cambridge, ON
- Full-time
The Maintenance Manager position will lead a multi-site team of maintenance associates, as well as potentially supervise Area Maintenance Managers, and ensure a safe working environment for…
Added 6 mins ago
TA
SALES ASSOCIATE - PART TIME
The Aldo Group Inc / Le Groupe Aldo Inc.
Dieppe, NB
- Part-time
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 6 mins ago
Warehouse Associate
Sonepar
Surrey, BC
In-depth process and product training provided by a mentored approach, product knowledge sessions hosted by the Product Manager and lunch and learn meetings.
Added 22 mins ago
JC
Store Manager
JYSK Canada
Wetaskiwin, AB
- Full-time
As the Store Manager, you are responsible for the direct supervision and development of the management and store team. You will lead, manage, and ensure the maximization of sales growth in…
Added 22 mins ago
BF
Poultry Technician
Burnbrae Farms
Dufrost, MB
- Full-time
…nutritious, and affordable eggs and egg products. Across our operations, spanning 7 farms, 8 grading stations, 3 processing plants, and 2 distribution centres, we collect, grade, boil,…
Added 22 mins ago
RB
Lead System Administrator
Royal Bank of Canada
Toronto, ON
- Full-time
Reporting to the Senior Manager, this role is responsible for assessing, researching, and analyzing business and technical application requirements to support and resolve systems issues…
Added 22 mins ago
EI
Financial Systems Analyst
Ecolab Inc.
Calgary, AB
- Full-time
…reporting tools, and business processes. Reporting to the FP&A Manager, this role serves as the primary point of contact between Finance, IT, and business stakeholders to ensure financial…
Added 36 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Joliette, QC
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 36 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Rouyn-Noranda, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 36 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Longueuil, QC · GREENFIELD PARK, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 36 mins ago
Front of House - Supervisor, Food Services
Northland Properties
Calgary, AB
…and quality standards. You will be reporting to the General Manager. Our goal is to provide total guest…
Added 36 mins ago
Paint Mixer Specialist
State Window Corporation
Vaughan, ON
Reporting directly to the Production Manager on all matters. The Paint Mixer Specialist is responsible for color matching, paint mixing, testing, quality control and maintaining accurate…
Added 36 mins ago
XT
Chauffeur classe 1 – TP - Vaudreuil & Varennes
XTL Transport, Logistics, Distribution
Montreal, QC
- Part-time
…partiel les fins de semaine (quart PM) dans le cadre de nos opérations…
Added 36 mins ago
NA
Level 1 Security Systems Technician
New Age Group
Concord, ON
- Full-time
Reports to: Lead Technician/Operations Manager
Added 36 mins ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
Added 36 mins ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 USD / hour
- Full-time
Added 36 mins ago
NA
Labourer
New Age Group
Concord, ON
- $28 CAD / hour
- Full-time
Reports to: Lead Technician/Operations Manager

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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