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Added 1 min ago
PR
Project Manager, Development&Origination
Potentia Renewables Inc.
ON
- $100,000 to $130,000 CAD / year
- Full-time
…opportunities (e.g. power purchase agreements). The position will also support due diligence efforts on acquisition opportunities throughout North…
Added 1 min ago
SC
Transitional Housing Support Worker
Stella's Circle Community Services Inc.
St. John's, NL
- $22.03 to $24.16 CAD / hour
This position provides trauma-informed and harm-reduction support to residents to maintain their housing and assist with transitions. The HSW works closely with residents and the Program…
Added 1 min ago
A
Identity Analyst
ATB
Edmonton, AB · Calgary, AB
- Full-time
…on-call rotation and schedule flexibility, which we actively support with a mutual give-and-take approach to your working…
Added 1 min ago
A
Analyst/Associate, Corporate Banking, Structuring and Execution Team
ATB
Calgary, AB
- Full-time
…Cormark Capital Markets, you will provide critical underwriting support to the Directors, Structuring and Execution across Energy, Project Finance and Diversified industries. This position…
Added 1 min ago
A
Senior Personal Banking Advisor - Edmonton Unity Square
ATB
Edmonton, AB
- Full-time
…out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal…
Added 1 min ago
A
Client Service Representative - Lethbridge Paramount
ATB
Lethbridge, AB
- Full-time
…out in the Partnership Accreditation in Indigenous Relations program created by the Canadian Council for Aboriginal…
Added 1 min ago
EC
ERC Facilitator- 0.5FTE | 18.75 Hours Per Week
enCompass Community Safety Agency Society
Edmonton, AB
- $21.22 to $24.72 CAD / hour
- Part-time
…Facilitator builds and maintains positive working relationships that support coordinated services and participant…
Added 1 min ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 1 min ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Winnipeg, MB
- $18.3 to $21.55 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.The final pay…
Added 1 min ago
S
Seasonal Associate
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 1 min ago
S
Seasonal Associate
sephora.com
Ottawa, ON
- $19.2 to $22.6 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 1 min ago
S
Interim Lead
sephora.com
Edmonton, AB
- $20 to $23.55 CAD / hour
- Full-time
…performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay…
Added 1 min ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 1 min ago
MS
Representative, Export Documentation - Front Desk
MEDITERRANEAN SHIP.INC.
Montreal, QC
- Full-time
…compliance requirements, document control activities, and customer support functions to facilitate the efficient movement of cargo while maintaining the highest standards of accuracy,…
Added 1 min ago
F
Site Human Resources Generalist
Fluor
Kitimat, BC
- Full-time
…position provides administrative, human resources, and employee support services across all departments and personnel on a large industrial construction…
Added 1 min ago
M
Data Center Technicians - IT INTERNSHIP - Neurodiversity Hiring Program
Microsoft
Toronto, ON
- $43,800 to $50,000 CAD / year
- Full-time
Launch your career with Microsoft! We're hiring for multiple 6-month internships beginning in January 2027 through our Neurodiversity Hiring Program.
Added 1 min ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Added 1 min ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 1 min ago
SC
barista - Store# 83297, VICTORIA TRAIL
Starbucks Coffee Company
Edmonton, AB
- Full-time
…choose from, and stock & savings programs like our equity reward program, Bean Stock. What’s more, Starbucks offers flexible scheduling and opportunities for paid time off. Visit…
Added 1 min ago
BS
R&D Engineering Associate, Co-op
Boston Scientific
Mississauga, ON
- Full-time
Support clinical trials of devices and work with external suppliers and clinicians.
Added 16 mins ago
RM
RN Registered Nurse
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Part-time
To display this page you need a browser with JavaScript support.
Added 16 mins ago
UO
Sessional Lecturer - SSM1050 - Ecosystem Science
University of Toronto - Woodsworth College
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Ecosystem science provides the concepts and mode of thinking to support the sustainable man agement of diverse systems at a range of scales. An understanding of the interactions within and…
Added 16 mins ago
HC
Civil Foreperson & Superintendent
Hazelwood Construction Services Inc.
Nanaimo, BC
- Full-time
…possess a Labour Market Impact Assessment (LMIA) that would support the hiring of foreign…
Added 16 mins ago
CG
Food Service Worker
Compass Group Canada
Lasalle, ON
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 16 mins ago
CG
Food Service Worker
Compass Group Canada
Stratford, ON
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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