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Added 13 mins ago
SC
Cleaning Team Lead I
Stella's Circle Community Services Inc.
St. John's, NL
- $19.42 to $20.21 CAD / hour
- Part-time
…experiencing barriers to employment. We do this through the delivery of cleaning contracts for our customers and organizations within St. John’s and greater metro area. We are currently…
Added 13 mins ago
M
Gestionnaire de compte de réussite client / Customer Success Account Manager
Microsoft
Montreal, QC
- Full-time
Êtes-vous passionné(e) par le cloud et les technologies? Les services infonuagiques et la gestion des services TI (IT Service Management) font-ils partie intégrante de votre expertise?…
Added 27 mins ago
SJ
Senior Customer Service Representative
SC Johnson Professional® Canada
Brantford, ON
- Full-time
Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
Added 27 mins ago
MG
Director, Legal & Loan Operations
MarshallZehr Group Inc.
Waterloo, ON
- $110,000 to $130,000 CAD / year
- Full-time
Set departmental objectives, service expectations, and quality standards; establish backup coverage and maintain visibility over capacity and deadlines.
Added 27 mins ago
PA
Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 27 mins ago
MS
Part Time Sales Manager
Michaels Stores
Ancaster, ON
- Part-time
Store - TOR-ANCASTER, ONThe Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role…
Added 42 mins ago
CO
Manager of Engineering
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
…for our Engineering department. As the City's Engineer, the Manager of Engineering is responsible for planning, organizing, directing, controlling, and evaluating the City's engineering…
Added 42 mins ago
B
Directeur des opérations / Manager, Operations
BGO
Montreal, QC
- Full-time
…et initiatives, ainsi qu'à l'assurance d'un haut niveau de service et d'excellence opérationnelle. Le candidat retenu contribuera à la gestion des risques, à la conformité et à…
Added 42 mins ago
DM
Manager, Total Rewards
Discovery Mining Ltd
Toronto, ON
- Full-time
Reporting to the Director, Human Resources, the Manager, Total Rewards is responsible for managing Discovery’s compensation, benefits, and retirement programs. Program implementation,…
Added 42 mins ago
S
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 57 mins ago
FB
Pharmacy Manager
Food Basics
Toronto, ON · Scarborough, ON
- Full-time
Satisfy the Company's expectations on the delivery of consistent, exceptional customer service.
Added 57 mins ago
PM
Pharmacy Assistant
Prairie Mountain Health
Brandon, MB
- Full-time
Province of Manitoba Class 5 Drivers License, and access to a personal vehicle to provide service within the Prairie Mountain Health
Added 57 mins ago
PI
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
- Full-time
The Utility Courier picks up and delivers customer packages to meet daily pick-up and delivery schedules and resolves problems as they arise. Job covers other absent couriers that may be on…
Added 57 mins ago
PM
Material Management Aide
Prairie Mountain Health
Brandon, MB
- Full-time
Under the direction of the Area Manager Materiels, the incumbent performs functions designed to facilitate the receipt and delivery of goods to departments within Prairie Mountain Health.
Added 57 mins ago
IC
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
Supervise, coach, and develop Talent Acquisition team members, ensuring high-quality service delivery, consistent application of policies and practices, accountability to performance…
Added 57 mins ago
TH
Contractor Sales Part Time - WOODSTOCK
The Home Depot Canada
Woodstock, ON
- Part-time
…and accurately. Communicates order information to Pullers and Delivery Will Call Coordinators accurately so that the customer’s expectations are met and the best possible service is…
Added 57 mins ago
TS
Temporary Store Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
Work with Salvation Army agencies to delivery emergency and disaster services as assigned by District Manager
Added 57 mins ago
MC
Lead Data Centre Commissioning Engineer & Project Manager
Mission Critical Engineers | Mission Critical Forensics
Toronto, ON
- Full-time
Mission Critical Engineers is seeking a technically strong Lead Data Centre Commissioning Engineer & Project Manager to lead commissioning activities on complex data centre and…
Added 57 mins ago
VR
Director, Corporate Partnerships
Vancouver Rise FC
Vancouver, BC
- Full-time
Assume full accountability for the achievement of annual corporate partnerships revenue targets through a proactive and diversified sales and service approach
Added 57 mins ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…
Added 57 mins ago
TH
Tool Rental Technician: Full Time - BEACON HILL
The Home Depot Canada
Calgary, AB
- Full-time
Troubleshoot, diagnose, and order parts within 48 hours of a tool being placed on the Down List. Notify Regional Rental Manager (RRM) of any delays.
Added 1 hour ago
M
Assistant Manager, 9th Ave
Mark's
Fernie, BC
- Full-time
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Added 1 hour ago
TS
Relief Frontline Worker
The Salvation Army in Canada
Toronto, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 1 hour ago
CC
Global Account Manager
Cogent Communications
Montreal, QC
- Full-time
…superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay increases and an uncapped commissions plan offers you…
Added 1 hour ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.

RBC

Associate, Operations II

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 16, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

The primary purpose of this position is to perform complex daily tasks, and customer service support for specialized operation processes. In addition, resolve, or request information within RBC Business Units. You will address escalated questions independently seeking assistance from Team Lead or Manager as appropriate following established department procedures.

We are seeking detail-oriented and adaptable Associate-Operations Support to join our dynamic team. In this role, you will handle escalations, process critical payments, and support daily operations. This position offers exposure to diverse tasks, systems, and workflows, with opportunities to contribute to process improvements and team efficiency.

What will you do?

Manage escalations and investigations promptly and effectively.
Process beneficiary request as required for Royal Trust business
Support a team of 5 members in completing daily tasks held within the team.
Process bill payments, including CRA and Insurance transactions.
Assist in balancing workloads between team members.
Maintain and update procedural documentation to ensure accuracy.
Utilize systems such as ServiceLink, ClientLink, Berton BankWires, BTS, and BTS GUI.
Meet service level agreements (SLAs) and adapt to fluctuating workloads, including overtime during peak periods (quarterly busy cycles)

What do you need to succeed?

Must-have:

Ability to handle multiple requests and prioritize effectively.

Ability to demonstrate strong analytical, mathematical, exception-based processing skills
Ability to understand and meet business daily support needs on an ongoing basis
Ability to identify urgent requests and resolve them promptly
Capacity to manage high volumes during peak times in a fast-paced environment.
Willingness to work overtime as required to meet SLAs and handle high volumes.
Strong customer service skills, with a commitment to a Client’s First attitude.
Flexibility to cross-train and perform various duties within the team.
Strong attention to detail (a must-have requirement).
Ability to work independently and collaboratively in a team environment.

Nice-to-Have:

Knowledge of mutual funds, settlements, and account reconciliation.
High accuracy in processing, with a willingness to assist other team members.
Comfort in addressing branch inquiries.
Familiarity with BTS, JEFE, Berton, BTS GUI, ServiceLink, and Excel.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business

Job Skills

Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The associate will manage complex daily operations, process critical payments, and handle customer service escalations within the Royal Trust business unit. They are also responsible for supporting team members, maintaining procedural documentation, and ensuring service level agreements are met.

Requirements

Candidates must possess strong analytical and mathematical skills with a high level of attention to detail and the ability to work in a fast-paced environment. Proficiency in financial systems and a commitment to a client-first attitude are essential for success in this role.

Skills

Customer service
Analytical skills
Mathematical skills
Exception-based processing
Attention to detail
Time management
Operational delivery
Process improvement
Active learning
Communication
Critical thinking
Team collaboration
Workload balancing
Procedural documentation
Conflict resolution

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options

Visa sponsorship

Not detected in the job text

Keywords

Operations
Customer Service
Payments
Royal Trust
ServiceLink
ClientLink
Berton BankWires
BTS
BTS GUI
CRA
Insurance
Mutual Funds
Settlements
Account Reconciliation
JEFE
Excel
Wealth Management
SLA
Analytical
Mathematical
Processing
Documentation
Workload Management
Cross-training
Banking

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