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Added 1 min ago
TD
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RBC

Associate Operations Representative - Currency Processing

Calgary, AB, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Apply by: Nov 2, 2026
Posting language: English
Posted: Oct 28, 2026

Original job description

Job Description

Assists clients with client transaction fulfillment.
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
Keeps records of all customer interactions, including inquiries, complaints, actions taken, etc., as well as banking service transactions performed.

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

1313 10 AVE SW:CALGARY

City:

Calgary

Country:

Canada

Work hours/week:

Employment Type:

Part time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Casual

Pay Type:

Salaried

Posted Date:

2026-10-06

Application Deadline:

2026-11-02

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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More about this job

Responsibilities

The associate assists clients with transaction fulfillment and resolves inquiries or complaints regarding banking products and services. They are responsible for maintaining accurate records of all customer interactions and banking transactions performed.

Requirements

The role requires strong communication, critical thinking, and customer service skills to manage client relationships effectively. Candidates must demonstrate the ability to handle operational delivery and process improvements within a banking environment.

Skills

Communication
Critical Thinking
Customer Service
Operational Delivery
Process Improvements
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Currency Processing
Banking Services
Client Fulfillment
Customer Inquiries
Transaction Management
Operational Delivery
Process Improvement
Time Management
Communication
Critical Thinking
Interpersonal Skills
Record Keeping
Banking
Financial Services

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