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Added 6 mins ago
T
Senior Cybersecurity Specialist Vulnerability Management
TransLink
Vancouver, BC · Greater Vancouver, BC
- $100,080 to $150,120 CAD / year
- Full-time
…vibrant city? At TransLink, one of BC’s Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence. Put your future in…
Added 6 mins ago
DC
National Support Specialist, Real Property Management Services
Defence Construction Canada
Ottawa, ON
- Full-time
Internal (DCC Employees) and External (General Public)
Added 6 mins ago
FE
Cellar Hand
Frind Estate Winery
West Kelowna, BC
- $45,000 to $50,000 CAD / year
- Full-time
General cellar duties, including racking, transfers, filtering and additions.
Added 6 mins ago
BH
Property Representative 2 (Indigenous Land Services)
BC Hydro
Vancouver, BC
- $104,800 to $112,800 CAD / year
- Full-time
…future for all British Columbians and need people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented, inclusive, and diverse…
Added 6 mins ago
Pharmacist
CareRx
Burnaby, BC
CareRx is looking for a Pharmacist to join our Burnaby team. Under the general direction of the designated Pharmacy Manager, the Pharmacist is responsible for ensuring that all…
Added 21 mins ago
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Client Solutions Manager
Gallagher
Calgary, AB
- Temporary
At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital…
Added 21 mins ago
BN
Part-time Sales Associate/Eyewear Stylists - Greater Vancouver Area
Bailey Nelson
Vancouver, BC
- Part-time
Bailey Nelson is currently in search of Eyewear Stylists to join our amazing teams at our stores in the General Vancouver Area.
Added 36 mins ago
CW
Senior Process Engineer
Canadian Water Technologies Ltd.
Calgary, AB
- Full-time
…background in water processes and your ability to collaborate will help ensure high-quality project…
Added 36 mins ago
SQ
District Manager
Sunlife Québec
Quebec, QC
- Full-time
…share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life…
Added 36 mins ago
SQ
District Manager
Sunlife Québec
Levis, QC
- Full-time
…share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life…
Added 36 mins ago
MC
SEO Strategist (Search & AI Visibility)
McCANN Canada
Toronto, ON
- Full-time
…content, analytics, web development, and account teams, you will help brands improve discoverability, authority, and performance across Google Search, AI Overviews, Bing/Copilot, ChatGPT…
Added 36 mins ago
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MAINTENANCE ASSOCIATE
Crescent Hotels & Resorts
Saint John, NB
- Full-time
…equipment, boilers, pool equipment, HVAC, hand and power tools and general plumbing systems and fixtures such as pipe lines, toilets and sinks, kitchen and laundry…
Added 36 mins ago
CH
Maintenance Technician
Calgary Heritage Housing
Calgary, AB
- Full-time
Reporting to the Maintenance Manager, you will help maintain CHH's buildings, suites, mechanical systems and grounds across our 13 Calgary properties.
Added 36 mins ago
NF
Personal Shopper Part Time Day
No Frills
Olds, AB
- Part-time
…provides employees a range of opportunities and experiences to help Canadians Live Life…
Added 36 mins ago
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Customer Experience Leader (Contract 18+ Months)
Indigo
London, ON
- $18.6 to $23.25 CAD / hour
- Contract
…beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the…
Added 36 mins ago
EC
Maintenance Rep PT
EHN Canada
Lumsden, SK
- $19 to $23 CAD / hour
- Full-time
The Maintenance Rep will be responsible for performing general building and property maintenance. Maintain HVAC (heating, ventilation, and air conditioning), electrical, plumbing, and…
Added 36 mins ago
I
Product Operations Manager
Indigo
Regina, SK
- $50,000 CAD / year
- Full-time
…beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the…
Added 36 mins ago
FB
Cook
Farm Boy Inc.
St. Catharines, ON
- $18.75 CAD / hour
- Full-time
You’ll help bring the Farm Boy’s food experience to life by combining your passion for fresh food with exceptional customer service. From preparing delicious meals to connecting with…
Added 36 mins ago
FB
Cook
Farm Boy Inc.
Toronto, ON
- $18.75 CAD / hour
- Part-time
You’ll help bring the Farm Boy’s food experience to life by combining your passion for fresh food with exceptional customer service. From preparing delicious meals to connecting with…
Added 36 mins ago
S
Meat & Seafood - Clerk Meat
Sobeys
Halifax, NS
- Full-time
…food preparation, merchandising, and customer service, you’ll help maintain our high standards of freshness, quality, and food safety. Join a team that takes pride in offering quality…
Added 36 mins ago
A
Property Accountant Administrator
Adecco
Toronto, ON
- $28 to $30 CAD / hour
- Temporary
Code expenses to the appropriate General Ledger (GL) accounts and budgets.
Added 36 mins ago
MO
Program Instructor 2 (Basketball Programs)
Municipality of Clarington
Courtice, ON
- Full-time
The future is bright – and working with the Municipality of Clarington means you can help shape it. How will you make your mark?
Added 36 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Pembroke, ON
- Full-time
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 36 mins ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Toronto, ON
- Contract
…maintaining a safe and clean workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals…
Added 36 mins ago
DG
Accountant, Assurance [New Grad Winter - Jan 2027]
Doane Grant Thornton LLP
Saskatoon, SK
- Full-time
…Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a…

RBC

Bilingual CMO Enrolment Officer

Calgary, AB, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Experience: 1-2 years of customer service experience in the financial services industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What is the opportunity?

In this role as a Bilingual CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC Edge, and other platforms. The overall objective of the role is to provide an exceptional client experience throughout the onboarding process. This role requires you to balance thorough due diligence with exceptional client service and collaboration with internal service partners, ensuring a seamless onboarding process.

What will you do?

Process and manage Cash Management Onboarding requests across multiple queues, delivering end-to-end onboarding of Cash Management product solutions.
Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process.
Lead coordinated implementation by applying project management principles to engage Product Specialists and internal service partners from the initial client interaction, orchestrating stakeholder collaboration to ensure seamless and timely service delivery.
Maintain service excellence through meticulous accuracy and thorough due diligence during service enrollment, including comprehensive document verification and follow-up support for complex implementations, while consistently meeting servicing SLA.
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
Uphold RBC's standards by demonstrating commitment to our Code of Conduct, RBC Blueprint Values & Behaviours, ensuring full compliance with folios, privacy regulations and ethical business practices.
Share responsibility for customer satisfaction both within the Cash Management team and alongside our Service Partners.
Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.

What do you need to succeed?

Must Have:

Bilingual in French and English - candidates required for this role must have excellent written and verbal communication skills in both languages.
1-2 years of customer service experience in the financial services industry.
Collaborative work ethic and strong attention to detail.
Proven ability to think critically and solve complex problems.
Demonstrated team collaboration with above average decision-making skills and a growth mindset.
General understanding or knowledge of Cash Management Products Suite.
Client focus mindset.
Analytical thinking.
Document verification expertise.

Nice-to-have:

Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
General understanding or knowledge of Cash Management Products Suite.
Familiarity with the RBC tools/applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Active Learning, Active Learning, Adaptability, Analytical Thinking, Cash Management, Cash Operations, Client-Focused, Client Relations, Client Relationship Management, Client Service, Collaboration, Communication, Critical Thinking, Customer Satisfaction, Customer Service, Decision Making, Detail-Oriented, English Language, Financial Services, Financial Services Industry, French Language, Group Problem Solving, Meticulous, Onboarding, Operational Delivery {+ 4 more}

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-29

Application Deadline:

2026-11-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Manage the end-to-end onboarding process for cash management product solutions while ensuring high-quality client service. Coordinate with internal partners and product specialists to ensure accurate document verification and timely service delivery.

Requirements

Candidates must be bilingual in French and English with 1-2 years of customer service experience in the financial services industry. Strong analytical skills, attention to detail, and a collaborative mindset are required for success in this role.

Skills

Bilingual
Cash management
Customer service
Due diligence
Project management
Document verification
Analytical thinking
Problem solving
Team collaboration
Communication
Attention to detail
Financial services
Client relations
Billing
Compliance
Growth mindset

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Cash Management
Onboarding
RBC Express
RBC Edge
Due Diligence
Client Service
Project Management
SLA
BCRMS
Billing
Financial Services
Compliance
Privacy Regulations
Document Verification
Bilingual
Customer Satisfaction
Stakeholder Collaboration
Growth Mindset
Analytical Thinking
Client First Initiative

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