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Added 10 mins ago
H
Global Mining Practice Business Development Leader
HDR
Saskatoon, SK
- Full-time
Are you a strategic leader with strong mining-industry relationships and a track record of converting client needs into sustained growth? HDR is seeking a Global Mining Practice Business…
Added 26 mins ago
RH
Marketing Manager
Robert Half
Calgary, AB
- Full-time
Our client is a well-established organization operating in the global trade and logistics industry. As the business continues to grow, they are seeking a strategic and hands-on Marketing…
Added 26 mins ago
H
Global Mining Practice Business Development Leader
HDR
Calgary, AB
- Full-time
Are you a strategic leader with strong mining-industry relationships and a track record of converting client needs into sustained growth? HDR is seeking a Global Mining Practice Business…
Added 26 mins ago
PC
Service Management Analyst
Payments Canada
ON · Ontario, Canada
- $73,500 to $122,500 CAD / year
- Full-time
Technical Services and Program/Project Delivery
Added 41 mins ago
OI
Intermediate Environmental Scientist/Engineer – Impacted Sites
Omni-McCann Inc.
Saskatoon, SK
- Full-time
We are a collaborative, supportive firm where your work directly contributes to project success and client satisfaction. If you want to grow your technical and leadership skills on a small,…
Added 41 mins ago
CC
Project Manager (Municipal Infrastructure)
Chandos Construction
Calgary, AB
- Full-time
Ready to make a lasting impact through critical infrastructure? Join us as a Senior Project Manager and take the lead on projects that deliver safe, reliable services to the communities we…
Added 55 mins ago
Technical Director – Tailings
GHD Group Pty Ltd
Bedford, NS
As Technical Director, you will lead multidisciplinary teams on projects involving the planning, investigation, assessment, design, construction, operation, closure, and post-closure…
Added 55 mins ago
BG
Advertising Account Manager
Brandt Group of Companies
Regina, SK
- Full-time
Brandt Corporate Services Ltd is currently seeking a Advertising Account Manager for our Regina, SK, location.
Added 55 mins ago
PS
Director, PMO
Periscope Search Group
Toronto, ON
- Full-time
You'll own large-scale programs that span project and product management, development, architecture, QA, DevOps and shared services, with onshore and offshore teams of 200 to 500 people,…
Added 1 hour ago
BT
Gen AI Security Risk & Compliance Lead
BULL TECHNICAL SERVICES LIMITED
Toronto, ON
- Full-time
Key Responsibilities• Lead end-to-end AI Security Assessment engagements, including planning, execution, reporting, and stakeholder management.• Conduct AI/GenAI security, governance, risk,…
Added 1 hour ago
BF
Program Manager, Client Solutions & Delivery - Agrotech
Business France North America
Toronto, ON
- Full-time
…worldwide, the Agency is present in 55 countries and offers its services in 100+…
Added 1 hour ago
GC
Senior Consultant (Nationwide Position)
GEI Consultants, Inc.
Markham, ON
- Full-time
With nearly 40 offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the…
Added 1 hour ago
WI
Senior Estimator
WSP in Canada
Toronto, ON
- Full-time
…will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil…
Added 1 hour ago
WI
Senior Estimator
WSP in Canada
Mississauga, ON
- Full-time
…will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil…
Added 1 hour ago
YB
Director, Information Technology
YWCA BC
Vancouver, BC
- Full-time
…housing, early learning and childcare, employment and training services, mentorship, violence prevention, legal services and so much more. We also advocate for systemic change by educating…
Added 1 hour ago
IF
Senior Education Strategist
iA Financial Group
Calgary, AB
- Full-time
…strategies that strengthen the member experience while supporting client retention, business development and broader business…
Added 1 hour ago
C
Senior Controls Designer
Carrier
Coquitlam, BC
- $89,500 to $139,500 CAD / year
- Full-time
Maintain strict alignment with project requirements as well as company and client design standards.
Added 2 hours ago
Project Manager
PCL Construction
Edmonton, AB
As a Project Manager for PCL Construction Management Inc. in Edmonton, Alberta (Buildings), you'll have the opportunity to lead innovative infrastructure projects that shape the future of…
Added 2 hours ago
DO
Practice Improvement Coach, Interior-Kelowna
Doctors of BC
Kelowna, BC
- Full-time
Ability to lead the planning and implementation of change programs that have a wide-ranging impact on client groups in a multiple stakeholder environment
Added 2 hours ago
Communications Advisor
City of Edmonton
AB
…to quality-assuring media products and delivering strategic client counsel, your work will ensure City messaging is clear, consistent and…
Added 2 hours ago
R
Senior Software Developer, Workday Integrations & Extend
RBC
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 2 hours ago
Coordinator, Construction Services
Defence Construction Canada
Trenton, ON
The Coordinator, Construction Services, manages and administers medium-complexity construction, professional services and service contracts during construction to ensure compliance with…
Added 2 hours ago
WI
Senior Estimator
WSP in Canada
Vancouver, BC
- Full-time
…will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil…
Added 2 hours ago
WI
Senior Estimator
WSP in Canada
Ottawa, ON
- Full-time
…will support WSP's national Energy, Resources and Industry Project Controls team as a bilingual Senior Estimator. You will bring strategic cost insight to complex industrial, mining, oil…
Added 3 hours ago
SE
Specialist, Business Development & Events
Stikeman Elliott LLP
AB · Calgary, AB
- Full-time
Lead and execute client-focused gifting programs.

RBC

Bilingual CMO Enrolment Officer

Calgary, AB, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Experience: 1-2 years of customer service experience in the financial services industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What is the opportunity?

In this role as a Bilingual CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC Edge, and other platforms. The overall objective of the role is to provide an exceptional client experience throughout the onboarding process. This role requires you to balance thorough due diligence with exceptional client service and collaboration with internal service partners, ensuring a seamless onboarding process.

What will you do?

Process and manage Cash Management Onboarding requests across multiple queues, delivering end-to-end onboarding of Cash Management product solutions.
Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process.
Lead coordinated implementation by applying project management principles to engage Product Specialists and internal service partners from the initial client interaction, orchestrating stakeholder collaboration to ensure seamless and timely service delivery.
Maintain service excellence through meticulous accuracy and thorough due diligence during service enrollment, including comprehensive document verification and follow-up support for complex implementations, while consistently meeting servicing SLA.
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
Uphold RBC's standards by demonstrating commitment to our Code of Conduct, RBC Blueprint Values & Behaviours, ensuring full compliance with folios, privacy regulations and ethical business practices.
Share responsibility for customer satisfaction both within the Cash Management team and alongside our Service Partners.
Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.

What do you need to succeed?

Must Have:

Bilingual in French and English - candidates required for this role must have excellent written and verbal communication skills in both languages.
1-2 years of customer service experience in the financial services industry.
Collaborative work ethic and strong attention to detail.
Proven ability to think critically and solve complex problems.
Demonstrated team collaboration with above average decision-making skills and a growth mindset.
General understanding or knowledge of Cash Management Products Suite.
Client focus mindset.
Analytical thinking.
Document verification expertise.

Nice-to-have:

Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
General understanding or knowledge of Cash Management Products Suite.
Familiarity with the RBC tools/applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Active Learning, Active Learning, Adaptability, Analytical Thinking, Cash Management, Cash Operations, Client-Focused, Client Relations, Client Relationship Management, Client Service, Collaboration, Communication, Critical Thinking, Customer Satisfaction, Customer Service, Decision Making, Detail-Oriented, English Language, Financial Services, Financial Services Industry, French Language, Group Problem Solving, Meticulous, Onboarding, Operational Delivery {+ 4 more}

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-29

Application Deadline:

2026-11-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Manage the end-to-end onboarding process for cash management product solutions while ensuring high-quality client service. Coordinate with internal partners and product specialists to ensure accurate document verification and timely service delivery.

Requirements

Candidates must be bilingual in French and English with 1-2 years of customer service experience in the financial services industry. Strong analytical skills, attention to detail, and a collaborative mindset are required for success in this role.

Skills

Bilingual
Cash management
Customer service
Due diligence
Project management
Document verification
Analytical thinking
Problem solving
Team collaboration
Communication
Attention to detail
Financial services
Client relations
Billing
Compliance
Growth mindset

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Cash Management
Onboarding
RBC Express
RBC Edge
Due Diligence
Client Service
Project Management
SLA
BCRMS
Billing
Financial Services
Compliance
Privacy Regulations
Document Verification
Bilingual
Customer Satisfaction
Stakeholder Collaboration
Growth Mindset
Analytical Thinking
Client First Initiative

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