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Added 50 mins ago
T
Branch Manager Trainee
TD
Brampton, ON
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
RB
Recoveries Officer
Royal Bank of Canada
Mississauga, ON
- Full-time
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client…
Added 1 hour ago
RB
Bilingual CMO Enrolment Officer
Royal Bank of Canada
Toronto, ON
- Full-time
In this role as a Bilingual CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC…
Added 1 hour ago
Project Control Officer (PCO) & Process Governance
Vacances Air Canada Vacations / Air Canada Rouge
Mississauga, ON · Montreal, QC
The Project Control Officer (PCO) supports project and program managers by establishing and maintaining effective project controls, project and process governance, reporting, and…
Added 1 hour ago
UO
Information Security Analyst
University of Alberta
Edmonton, AB
- Full-time
The Office of the Chief Information Security Officer (CISO), part of Information Services and Technology (IST), leads information security for the University of Alberta. The team develops…
Added 1 hour ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client…
Added 1 hour ago
R
Recoveries Officer
RBC
Winnipeg, MB · Mississauga, ON · Montreal, QC
- Full-time
The Recoveries Officer is responsible for recovering outstanding balances on Personal Loans and Card Products, utilizing RBC Credit Management & Recoveries methodologies. Analyze all client…
Added 2 hours ago
Senior Financial Analyst (Program Admin Officer 4)
The Government of Nova Scotia
Halifax, NS
Our eight Financial Advisory Services (FAS) units work directly with departments, Crown corporations, and other public service entities, providing support in budgeting, forecasting, and…
Added 2 hours ago
GO
Service Desk Asset Management Officer
Government of Nunavut Recruitment
Iqaluit, NU
- Full-time
Reporting to the Manager of the Government of Nunavut (GN) Service Desk, the Service Desk Asset Management Officer (Officer) is a senior member of the GN Help Desk team. The Officer’s…
Added 2 hours ago
TS
Church Cleaner
The Salvation Army Canada and Bermuda Territory
Flin Flon, MB
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 3 hours ago
SP
Vice President of Finance and Administration
Slemon Park Corporation
Slemon Park, PE
- Full-time
…communicate strategic priorities, and provide the guidance and support needed to achieve assigned objectives. Lead and coordinate the relationship with the external IT service provider,…
Added 3 hours ago
UG
Supervisor, Creative Services and Strategy (Temporary, Full-time) Vancouver
Union Gospel Mission (Vancouver)
Vancouver, BC
- Full-time
Work closely with Senior Development Officer, Marketing to ensure all creative assets effectively support campaign tactics and goals.
Added 3 hours ago
R
Bilingual CMO Enrolment Officer
RBC
Calgary, AB · Halifax, NS · Toronto, ON
- Full-time
In this role as a Bilingual CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC…
Added 3 hours ago
UO
Manager, Risk Management (Environment)
University of Ottawa
Ottawa, ON
- Full-time
…with the strategic objectives of the Office of the Chief Risk Officer and University. The position oversees the institutional management system and related programs in their area of…
Added 3 hours ago
Employment Standards Officer
Department of Labour and Immigration
Winnipeg, MB
The Manitoba government recognizes the importance of building an exemplary public service reflective of the citizens it serves, where diverse abilities, backgrounds, cultures, identities,…
Added 3 hours ago
Director, Finance
BC Pavilion Corporation (owner and operator of BC Place and Vancouver Convention Centre)
Vancouver, BC
Reporting to the Chief Financial Officer, the Director, Finance of BC Place is an experienced business and people leader responsible for providing financial oversight, direction, and…
Added 3 hours ago
MC
Cultural Programs Manager
Mikisew Cree First Nation
Fort Chipewyan, AB
- Full-time
…community-focused departments. MCFN maintains a collaborative, service‑driven work environment where employees contribute to effective internal operations, reliable service delivery, and…
Added 3 hours ago
EB
Bilingual Fraud Officer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations…
Added 3 hours ago
OC
Fund Development Officer, Monthly Giving (Acquisition)
Oxfam Canada
Ottawa, ON
- Full-time
Title: Fund Development Officer, Monthly Giving (Acquisition)
Added 4 hours ago
FS
Compliance Officer
Financial Services Regulatory Authority (FSRA)
Toronto, ON · FSRA Head Office
- Full-time
Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.
Added 4 hours ago
ADMINISTRATIVE ASSISTANT 1
City of Toronto
Toronto, ON
The City's Engineering and Construction Services Division provides specialized engineering, design, and construction support to internal partners - including Toronto Water, Transportation…
Added 4 hours ago
EB
Bilingual Fraud Officer
EQ Bank
Toronto, ON
- Full-time
The Fraud Officer conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes. Ensures potential threats and investigations…
Added 4 hours ago
AC
Part-time Field Placement Officer, Child and Youth Care
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Part-time
Employees who are part-time internal candidates, as defined by the Part-Time Support Collective Agreement, will be given first consideration.
Added 4 hours ago
Municipal Enforcement Officer
The City of Red Deer
Red Deer, AB
Additional responsibilities include the service of legal documents, court attendance, assisting police officers with the recovery and return of stolen or lost property, and conducting…
Added 4 hours ago
R
Money Market Settlement & Confirmation Officer
Raise
Toronto, ON
- Full-time
We at Raise are hiring a Money Market Settlement & Confirmation Officer for one of our top clients. After establishing themselves as an industry leader, they’re now expanding their team to…

RBC

Bilingual CMO Enrolment Officer

Calgary, AB, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 30, 2026
Experience: 1-2 years of customer service experience in the financial services industry.
Posting language: English
Posted: Oct 29, 2026

Original job description

Job Description

What is the opportunity?

In this role as a Bilingual CMO Enrolment Officer, you will be responsible for managing a high-quality Cash Management Onboarding experience for new and existing clients in RBC Express, RBC Edge, and other platforms. The overall objective of the role is to provide an exceptional client experience throughout the onboarding process. This role requires you to balance thorough due diligence with exceptional client service and collaboration with internal service partners, ensuring a seamless onboarding process.

What will you do?

Process and manage Cash Management Onboarding requests across multiple queues, delivering end-to-end onboarding of Cash Management product solutions.
Exercise due diligence and ownership through strong understanding of the impact throughout the step-by-step enrolment process.
Lead coordinated implementation by applying project management principles to engage Product Specialists and internal service partners from the initial client interaction, orchestrating stakeholder collaboration to ensure seamless and timely service delivery.
Maintain service excellence through meticulous accuracy and thorough due diligence during service enrollment, including comprehensive document verification and follow-up support for complex implementations, while consistently meeting servicing SLA.
Demonstrate “Client First Initiative” by being responsive to the needs of all areas in Cash Management Operations and collaborating with peers to add value to client experience.
Uphold RBC's standards by demonstrating commitment to our Code of Conduct, RBC Blueprint Values & Behaviours, ensuring full compliance with folios, privacy regulations and ethical business practices.
Share responsibility for customer satisfaction both within the Cash Management team and alongside our Service Partners.
Ensure 100 percent accuracy when inputting BCRMS billing upon service enrolment and support guidelines established by Product Management endeavoring to minimize revenue leakage.

What do you need to succeed?

Must Have:

Bilingual in French and English - candidates required for this role must have excellent written and verbal communication skills in both languages.
1-2 years of customer service experience in the financial services industry.
Collaborative work ethic and strong attention to detail.
Proven ability to think critically and solve complex problems.
Demonstrated team collaboration with above average decision-making skills and a growth mindset.
General understanding or knowledge of Cash Management Products Suite.
Client focus mindset.
Analytical thinking.
Document verification expertise.

Nice-to-have:

Track record in building rapport and maintaining client relationships within the financial, service or retail industry.
General understanding or knowledge of Cash Management Products Suite.
Familiarity with the RBC tools/applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Active Learning, Active Learning, Adaptability, Analytical Thinking, Cash Management, Cash Operations, Client-Focused, Client Relations, Client Relationship Management, Client Service, Collaboration, Communication, Critical Thinking, Customer Satisfaction, Customer Service, Decision Making, Detail-Oriented, English Language, Financial Services, Financial Services Industry, French Language, Group Problem Solving, Meticulous, Onboarding, Operational Delivery {+ 4 more}

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-29

Application Deadline:

2026-11-30

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Manage the end-to-end onboarding process for cash management product solutions while ensuring high-quality client service. Coordinate with internal partners and product specialists to ensure accurate document verification and timely service delivery.

Requirements

Candidates must be bilingual in French and English with 1-2 years of customer service experience in the financial services industry. Strong analytical skills, attention to detail, and a collaborative mindset are required for success in this role.

Skills

Bilingual
Cash management
Customer service
Due diligence
Project management
Document verification
Analytical thinking
Problem solving
Team collaboration
Communication
Attention to detail
Financial services
Client relations
Billing
Compliance
Growth mindset

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock options
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

Cash Management
Onboarding
RBC Express
RBC Edge
Due Diligence
Client Service
Project Management
SLA
BCRMS
Billing
Financial Services
Compliance
Privacy Regulations
Document Verification
Bilingual
Customer Satisfaction
Stakeholder Collaboration
Growth Mindset
Analytical Thinking
Client First Initiative

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