Customer service representative jobs in Canada

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Added 24 days ago
B
Customer Service Representative
BMO
Montreal, QC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 24 days ago
FM
Bilingual Customer Service Representative
Fresenius Medical Care
Richmond Hill, ON
- Full-time
Employees residing within 40 km of the office are expected to be in the office three days per week · Minimum 3 years of customer service experience required
Added 24 days ago
Bilingual Client Service Representative - Ottawa
Scotiabank
Ottawa, ON
…procedures Reporting to the Manager, Client Services, as a Client Service Representative, you will be responsible for responding to and providing timely and efficient resolution to client…
Added 24 days ago
DC
Customer Service Representative
Decor Cabinets Ltd
Morden, MB
- Full-time
The Customer Solutions Representative manages assigned dealer and customer accounts while providing accurate, timely, and professional support throughout the customer journey. Reporting to…
Added 24 days ago
RB
Bilingual Customer Service Agent
Royal Bank of Canada
Burlington, ON
- Full-time
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 24 days ago
AC
Customer Service Representative (Contract)
Acushnet Company
Newmarket, ON
- $47,000 to $50,000 CAD / year
- Contract
…regarding all product, program and availability information. Assist customer service management with various departmental…
Added 24 days ago
Inside Customer Service Representative
Grainger Businesses
Windsor, ON
…solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9…
Added 24 days ago
MP
Customer Service Representative
MacEwen Petroleum Inc.
Maxville, ON
- Full-time
Must have access to a reliable vehicle
Added 24 days ago
R
Bilingual Customer Service Agent
RBC
Burlington, ON
- Full-time
Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management
Added 24 days ago
Customer Service Representative
Circle K
Dartmouth, NS
Night shift premium
Added 24 days ago
Customer Service Representative
Circle K
Bedford, NS
Night shift premium
Added 24 days ago
C
Client Service Representative [Hourly]
CIBC
Southampton, ON
- Full-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 24 days ago
M
Customer Service Representative- Pharmacare (3 month term)
Medavie
Dartmouth, NS · MBC NS Local Office Dartmouth
- Full-time
Working in a team environment, the Customer Service Representative (CSR) - Pharmacare will communicate with key customers by telephone in a knowledgeable and professional manner. The…
Added 24 days ago
HE
Customer Service Representative
Hype Events
Toronto, ON · Greater Toronto Area, Canada
- $41,000 to $45,000 CAD / year
- Full-time
…marketing, events, and brand experiences. We’re looking for a Customer Service Representative who enjoys working with people, learning new skills, and being part of a…
Added 24 days ago
Customer Service Representative
Circle K
Lower Sackville, NS
Night shift premium
Added 24 days ago
FB
Customer Service Representative
Farm Boy Inc.
London, ON
- From $17.95 CAD / hour
- Full-time
You’ll help create the welcoming, fresh shopping experience Farm Boy is known for by delivering outstanding customer service and keeping our department looking its best. With an eye for…
Added 24 days ago
LN
Customer Service Representative
Lega Nova Group
Halifax, NS
- Full-time
Experience in retail, hospitality, customer service or sales is welcome, but not essential.
Added 24 days ago
Customer Service Representative / Dispatcher
Mr. Handyman of Burnaby, New Westminster and N Vancouver
Burnaby, BC
We are seeking a highly organized, friendly, and reliable Customer Service Representative to join our team. The ideal candidate will have a passion for connecting with and assisting people…
Added 24 days ago
ML
Customer Service Representative
Motion LP
Whitby, ON
- Full-time
Consider joining us as a Customer Service Representative if:
Added 25 days ago
E
Customer Service Representative - Dryden
Enterprise
Dryden, ON
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 25 days ago
CK
Customer Service Representative
Circle K
Norton, NB
- Full-time
Night shift premium
Added 25 days ago
S
Customer Service Representative – Sportstyle and Forces- Bilingual in French and English
Salomon
Belleville, ON · East Belleville
- $54,000 to $58,000 CAD / year
- Full-time
The Customer Service Representative (CSR) serves as a key business partner to Sportstyle and Forces channels, acting as the primary point of contact for assigned dealer accounts and Sales…
Added 25 days ago
D
Customer Service Representative- AML
Dexian
Mississauga, ON
- $25 to $27 CAD / hour
- Contract
Job Title: Banking Customer Service Associate – KYC/AML
Added 25 days ago
C
Client Service Representative [Hourly]
CIBC
East Gwillimbury, ON
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 25 days ago
B
Customer Service Representative
BMO
Toronto, ON
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…

RBC

Bilingual Customer Service Agent

Burlington, ON, Canada

Full-time

Apply on rbc.wd3.myworkdayjobs.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 16, 2026
Posting language: English
Posted: Oct 20, 2026

Original job description

Job Description

Fluency in both English and French is required for this position.

What is the opportunity?

As a Portfolio Administration Team, you will provide superior client service and resolution at first point of contact for RCAP clients and sales/service partners for all related policy and procedures. This position also acts in an advisory capacity, providing information and insight/ advice to other service partners/third parties for more complex issues and escalates when appropriate.

What will you do?

Use multiple systems and technology applications to provide efficient and effective single point of contact for clients and service partners/third parties relative to technical or procedural support for RCAP products/services
Draw on in-depth organization experience and product knowledge to act in an advisory capacity for service partners regarding products and services as well as systems/applications navigational support to ensure a positive client experience
Resolve complex and/or unique issues and assume accountability to inform/engage/escalate to the appropriate departments for resolution
Maintains a pro-active approach, ensuring ongoing or recurring problems relative to technology applications and/or product/process issues are documented and investigated, recommending solutions whenever possible
Works to identify specific client care problem sources through effective listening, probing and clarifying and refers to appropriate department/functional environment for resolution
Answers calls and email inquiries as per established Grade of Service and/or service quality standards ensuring all targets are met

What do you need to succeed?

Strong knowledge of Ambit, MS Office (Excel and Word), ECM, Express OS
Strong knowledge of lease, financing and ancillary documentation
Superior understanding of PPSA laws across the country
Excellent negotiation skills
Excellent written and verbal communications
Excellent organizational skills and ability to effectively manage time and priorities. Strong ability to multi-task
Detail-oriented and able to understand the terms and conditions of the contracts
Ability to work well within a team and independently
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

5575 NORTH SERVICE RD:BURLINGTON

City:

Burlington

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-20

Application Deadline:

2026-11-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply on rbc.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

Provide superior client service and technical support as a single point of contact for RCAP clients and sales partners. Resolve complex issues, act in an advisory capacity, and document recurring problems to ensure efficient service delivery.

Requirements

Requires fluency in both English and French and strong knowledge of lease, financing, and PPSA laws. Candidates must be proficient in MS Office and specific banking software with excellent negotiation and communication skills.

Skills

Customer service
Bilingualism
Communication
Negotiation
Time management
Multi-tasking
Detail-oriented
Problem solving
Ambit
MS Office
ECM
Express OS
PPSA laws
Lease documentation
Financing documentation
Technical support

Benefits

Professional development opportunities
Collaborative work environment
Inclusive workplace

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual
Portfolio Administration
RCAP
Ambit
MS Office
ECM
Express OS
PPSA
Lease Documentation
Financing
Negotiation
Technical Support
Banking
Client Relations
Problem Resolution
Data Analysis
Process Improvement
Time Management
Multi-tasking

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