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Added 2 hours ago
S
Beauty Advisor - Flex
sephora.com
Edmonton, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 3 hours ago
PC
Senior Human Resources Generalist
Parkinson Canada
Remote, Canada
- $85,000 to $95,000 CAD / year
- Full-time
- Remote
…function, providing independent employee relations advice, recruitment from shortlisting through offer, accommodation and return-to-work management, and delivery of people programs across a…
Added 5 hours ago
CC
Manager, Talent Acquisition
Connor, Clark & Lunn Financial Group (CC&L)
Toronto, ON
- Full-time
Working closely with Talent Acquisition leadership, you will combine hands-on recruitment delivery with team mentorship, operational oversight, and continuous improvement initiatives. You…
Added 5 hours ago
D
Senior Advisor, Pricing of products and services
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior product and service pricing advisor, you help develop, update and monitor prices for products and services to promote business development and maximize profitability. You lead…
Added 5 hours ago
D
Senior Advisor, Strategic Performance
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a Senior Advisor, Strategic Performance on the Strategic Advice, Communication and Performance Team, you help coordinate initiatives involving the first line of defence. You contribute…
Added 5 hours ago
SENIOR FINANCIAL ANALYST ACCOUNTING SERVICES
City of Toronto
ON · Toronto, ON
…City's external audit engagement, serves as a trusted accounting advisor to other City Divisions and Agencies and Corporations, and advances the City's position on climate-related reporting…
Added 5 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
As a trusted advisor to business leaders, the Manager, Product Analytics will lead complex analytical initiatives, establish measurement frameworks, and champion data-driven decision-making…
Added 5 hours ago
S
Paid Services Beauty Advisor - Full Time
sephora.com
Oakville, ON
- $19.7 to $23.2 CAD / hour
- Full-time
As our Paid Service Beauty Advisor, you are an expert in all thing’s beauty! You’re here to guide our clients on their beauty journey at the Beauty Studio & beyond. It’s not just about the…
Added 6 hours ago
Manager, People Relations
Talent Acquisition Team at Westland Insurance. Text reply only.
Surrey, BC
…meaningful change. You’ll lead and develop the People Relations Advisor, advise on complex and sensitive workplace issues, and partner with business leaders to find practical solutions to…
Added 6 hours ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
…strategy and lead the execution, governance, and optimization of advisor and business-driven email communications across both Salesforce Marketing Cloud and traditional email channels,…
Added 6 hours ago
S
Beauty Advisor - Full Time
sephora.com
Sherwood Park, AB
- $17 to $20 CAD / hour
- Full-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 7 hours ago
S
Beauty Advisor - Part Time
Sephora
Regina, SK
- $17 to $20 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 7 hours ago
HR
Specialist, Designated Beauty Advisor (DBA) - Aesop
Holt Renfrew
Vancouver, BC
- Full-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
Added 7 hours ago
HR
Beauty Advisor - Clean Beauty
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 7 hours ago
HR
Beauty Advisor - Sisley
Holt Renfrew
Vancouver, BC
- Full-time
The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is…
Added 8 hours ago
S
Financial Advisor - Scotia Plaza, Toronto
Scotiabank
Toronto, ON
- Full-time
…documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click…
Added 8 hours ago
C
Private Banking Associate
CIBC
London, ON
- Full-time
…financial needs of existing clients when the Private Banking Advisor is not available (including sale of high value products and services within established…
Added 8 hours ago
IH
Senior Strategic Business Advisor
Interior Health Authority
BC · British Columbia, Canada
- Full-time
The Senior Strategic Business Advisor is responsible for supporting the Physician Compensation Team within the Finance portfolio, and the Medical Staff Contracts & Recruitment portfolio in…
Added 8 hours ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
Athabasca University's Faculty of Science and Technology is recruiting for an Undergraduate Academic Program Advisor.
Added 8 hours ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
We are currently looking for a Bilingual HR Advisor who shares our purpose and vision to join our global team. This role can be based out of our Toronto, Vancouver, Calgary or Montreal…
Added 9 hours ago
OH
Senior Business Partner, Health Workforce Capacity
Ontario Health | Santé Ontario
Toronto, ON
- Full-time
…professionals, enhance provincial HHR data and insights, and optimize recruitment, retention, and system stabilization…
Added 9 hours ago
BA
Admissions Advisor
BPP Accountancy Leeds
Burnaby, BC
- Full-time
Added 9 hours ago
RB
Client Advisor
Royal Bank of Canada
Quebec, QC
- Part-time
…a great career with us as a future Account Manager/Banking…
Added 9 hours ago
RB
Administrative Assistant
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
By providing ongoing, exceptional service and support to our clients and our Advisor team, you will help our team deepen existing relationships and welcome new clients to the firm. Offering…
Added 9 hours ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
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RBC

Bilingual Fraud Advisor Advice Centre- EN

Gatineau, QC, Canada

Full-time

This date has passed. Check with the employer before applying.

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Job details

Job type: Full-time
Listed closing date: Oct 19, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

What is the opportunity?

You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

Must-have:

Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager

#ACDIPOSTINGS

#FRJobs

Job Skills

Account Management, Critical Thinking, Customer Service, Decision Making, Financial Services, Fraud Detection, Problem Solving, Relationship Building

Additional Job Details

Address:

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-10-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

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More about this job

Responsibilities

Support RBC clients through phone and email, provide tailored advice to address security needs, and help prevent fraud losses. Resolve client concerns at first contact, collaborate with colleagues and partners, and follow compliance processes to protect client and shareholder interests.

Requirements

Applicants must be bilingual in English and French, have strong interpersonal, communication, problem-resolution, and analytical skills, and be able to build rapport while identifying ways to mitigate risk. They must be available for flexible shifts Monday through Sunday, from 7:00 a.m. to midnight, and meet the role’s technology and confidentiality requirements; contact-centre or financial-services experience is an asset.

Skills

Account Management
Critical Thinking
Customer Service
Decision Making
Financial Services
Fraud Detection
Problem Solving
Relationship Building
Interpersonal Communication
Risk Analysis
Client Experience
Bilingual Communication
Compliance

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Stock Options
Training
Career Development
Coaching

Visa sponsorship

Not detected in the job text

Keywords

Banking
Financial Services
Fraud Detection
Fraud Prevention
Client Protection
Customer Service
Client Experience
Account Management
Risk Mitigation
Compliance
Problem Resolution
Critical Thinking
Decision Making
Relationship Building
Contact Centre
Call Centre
Bilingual English and French
Phone Support
Email Support
Team Collaboration
Performance Metrics
Flexible Shifts
Confidentiality

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