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Added 8 mins ago
AU
Manager, Learning Resource Services (Term)
Athabasca University
Athabasca, AB
- $105,373 to $138,814 CAD / year
- Temporary
Athabasca University's Learning Resources is recruiting for a Manager, Learning Resource Services.
Added 2 hours ago
BI
Operations Officer
BLS International
Regina, SK
- Full-time
…and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact…
Added 2 hours ago
BI
Operations Officer
BLS International
Winnipeg, MB
- Full-time
…and retail services. BLS International partners with over 46 client governments and operates across 100+ countries through 50,000+ centres, 9 global training hubs, and 8 global contact…
Added 2 hours ago
A
Maison Host
Adecco
Toronto, ON
- Full-time
Are you passionate about delivering world-class client experiences within the luxury retail industry? Adecco is recruiting for a Maison Host to join a prestigious luxury jewelry and watch…
Added 2 hours ago
AU
Security Guard - Part Time
Allied Universal
Waterloo, ON
- $19 CAD / hour
- Part-time
Follow site-specific procedures, training, and instructions provided by the Site Supervisor, client representatives, and Account Manager.
Added 2 hours ago
Nurse A - Registered Nurse Registered Psych Nurse
HealthCareersInSask.ca
Leoville, SK
Job Description: The Registered Nurse A is responsible to the nursing unit manager or director of nursing. The Registered Nurse A is responsible for maintaining a high standard of patient…
Added 2 hours ago
H
Manager Medical Device Reprocessing Saskatoon City Hospital
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: The Manager, Medical Device Reprocessing Department is a key leader in Saskatchewan health care, partnering with system leaders to achieve our province’s healthcare goals.…
Added 2 hours ago
H
Physical Therapist Degree
HealthCareersInSask.ca
Saskatoon, SK
- Full-time
Job Description: Reporting to the Manager, the Physical Therapist – Degree is responsible for participating in program planning, development, organization and delivery of therapy services…
Added 2 hours ago
TE
Digital Agency Account Manager
Transparent eCom
Canada
- Part-time
We are seeking an experienced Account Manager to join our agency with a strong background in digital marketing. The ideal candidate will have expertise in Meta and Google, and experience in…
Added 2 hours ago
C
Service Delivery Manager
Compucom
Toronto, ON
- $80,000 to $100,312 CAD / year
- Full-time
…and Have Fun Doing It! We’re looking for a Service Delivery Manager to join our…
Added 2 hours ago
CC
Student, Technical Support
Cameco Corporation
Saskatoon, SK
- Full-time
Reporting to the Manager, IT Services, you will join a high-energy, customer-focused Client Services team, providing IT support and technology services.
Added 2 hours ago
AW
Application Development Manager
Agilus Work Solutions
Mississauga, ON
- $140,000 to $155,000 CAD / year
- Full-time
We're seeking a Web Application Development Manager to lead a growing software development team responsible for client-facing web applications, APIs, integration services, and enterprise…
Added 2 hours ago
Customer Service Coordinator
Canadian Blood Services
Brampton, ON
…consistent service standards as assigned by the laboratory…
Added 3 hours ago
CC
RQ11817 - Telecommunications Project Manager/Leader
CCI- Computer Consultants International, Inc.
Toronto, ON
- Full-time
Knowledge of operations management and security and emerging technologies to assess client needs, lead projects, and provide expertise
Added 3 hours ago
UO
Specialist, Academic Program Management
University of Ottawa
Ottawa, ON · Roger Guindon Hall
- Full-time
…data, provides reports to Chairs, Directors, supervisor and manager as required. Supports the Program Directors with any administrative duties as required. Works closely with the Graduate…
Added 3 hours ago
T
Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 3 hours ago
C
Senior Account Manager - Financial Institutions
Corpay
Toronto, ON
- Full-time
Manage strategic client relationships to drive satisfaction, retention, and expansion
Added 3 hours ago
T
Customer Experience Associate-1
TD
Mississauga, ON
- Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 3 hours ago
SZ
Litigation Paralegal
Spetter Zeitz Klaiman PC
Toronto, ON
- Full-time
…The firm emphasizes honest, straightforward advice and strong client relationships. Spetter Zeitz Klaiman PC embraces collaboration and invests in modern technology to better support…
Added 3 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 3 hours ago
Personal Support Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Acute and Reactivation Care Unit.
Added 3 hours ago
Personal Support Worker
Health Sciences North
Sudbury, ON
Under the general direction of the Clinical Manager, Acute and Reactivation Care Unit.
Added 3 hours ago
Addictions and Mental Health Worker
Health Sciences North
ON · Sudbury, ON
Under the general direction of the Clinical Manager, Lotus Program.
Added 3 hours ago
Dietary Aide
Winnipeg Regional Health Authority
Brandon, MB
Makes necessary changes to the client menus as directed in consultation with the Nutrition Services Supervisor, Manager or Registered Dietitian.
Added 3 hours ago
Rehabilitation Aide
Winnipeg Regional Health Authority
Brandon, MB
…nurse with the goal to rehabilitate, maintain and optimize the client’s physical quality of life. The Rehabilitation Aide is supervised by the therapist or nurse for the throughout that…

RBC

Bilingual Fraud Advisor Advice Centre- EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

Must-have:

Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager

#ACDIPOSTINGS

#FRJobs

Job Skills

Account Management, Critical Thinking, Customer Service, Decision Making, Financial Services, Fraud Detection, Problem Solving, Relationship Building

Additional Job Details

Address:

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

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More about this job

Responsibilities

Engage with clients across phone and email channels to provide fraud advice, address immediate security needs, and recommend tailored solutions that help prevent losses. Resolve client concerns at first contact, collaborate with colleagues and partners, and follow compliance processes and controls to protect client and shareholder interests.

Requirements

Candidates must be bilingual in English and French, have strong interpersonal, communication, problem-resolution, and analytical skills, and be able to build rapport while identifying ways to mitigate risk. They must meet the role’s technology and confidentiality requirements and be fully flexible to work shifts Monday through Sunday, between 7:00 AM and midnight; contact-centre or financial-services experience is an asset.

Skills

Account Management
Critical Thinking
Customer Service
Decision Making
Financial Services
Fraud Detection
Problem Solving
Relationship Building
Communication
Interpersonal Skills
Risk Analysis
Client Protection
Bilingual Communication
Teamwork

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Stock Options
Training
Career Development
Coaching and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Fraud Prevention
Financial Services
Personal and Commercial Banking
Client Experience
Customer Service
Bilingual English and French
Risk Management
Compliance
Security
Problem Resolution
Contact Centre
Call Centre
Phone Support
Email Support
Relationship Building
Account Management
Critical Thinking
Decision Making
Teamwork
Metrics-Based Performance
Confidentiality
Client Protection

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