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Added 23 mins ago
SS
LPN | Permanent PT 0.4FTE | Nights 1845 to 0715
Sienna Senior Living
Airdrie, AB
- Part-time
Reports incidents / near misses, illness or problems with residents to the Director of Wellness/ General Manager
Added 23 mins ago
MN
Senior Account Manager
Mosaic North America
Toronto, ON
- Full-time
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Senior Account Manager
Mosaic North America
Vancouver, BC
- Full-time
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Added 24 mins ago
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Operations Engineer
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Calgary, AB
- Full-time
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Added 24 mins ago
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Demand Generation Manager
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Guelph, ON
- Full-time
OpTalent is partnering with a growing technology-focused organization to recruit a Demand Generation Manager who will play a key role in driving brand awareness, generating qualified leads,…
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Customs and Trade Specialist I
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…London, Ontario. Reporting to the Canada Customs and Trade Program Manager, the Customs and Trade Specialist I applies basic knowledge to support the Customs and Trade team with all import…
Added 39 mins ago
T
Personal Banker Trainee
TD
Mississauga, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 39 mins ago
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Personal Banking Associate Trainee
TD
Woodbridge, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 39 mins ago
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Personal Banking Associate Trainee
TD
Toronto, ON
- Full-time
…within the Assigned District. Upon completion of the training program, we intend to assign you to a position which will be compatible with your training. The timing of this posting will be…
Added 39 mins ago
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Manager, Customer Experience Trainee
TD
Calgary, AB
- Full-time
…experience? If so, then apply with us today for the position of Manager Customer Experience and offer your expertise in creating meaningful and memorable customer…
Added 54 mins ago
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Lifestyle & Programs Manager
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Waterloo, ON
- Full-time
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Added 54 mins ago
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Manager
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…patients requiring medical care can be admitted to the medical program. The most common types of patients admitted to the unit are acute coronary syndromes (heart attacks, angina),…
Added 54 mins ago
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Support Worker
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Victoria, BC
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Added 54 mins ago
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Municipal Law Enforcement Officer I
Township of Springwater
Midhurst, ON
- Full-time
Reporting to the Manager of Municipal Law Enforcement, the position is responsible for promoting public safety, compliance, and community well-being through the fair and consistent…
Added 54 mins ago
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Covenant House Toronto
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Assist with the development of a plan that addresses the expressed needs and goals of the client, in conjunction with them and the Case Manager.
Added 1 hour ago
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store manager, Campbell River, B.C
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Campbell River, BC
- $62,500 to $82,600 CAD / year
…eligible partners in this role may participate in our bonus program, designed to recognize contributions and impact in addition to annual bean stock…
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Be our next Civil Project Engineer/ Project Manager!
Added 1 hour ago
Manager, Business Planning
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…our employees. This position is eligible for the Hybrid Work Program, with a minimum requirement of three (3) days per week…
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Assistant General Manager - Lupo Italian
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Added 1 hour ago
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Analyst, IS Infrastructure PMO
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Performing other duties as required by the Manager, Infrastructure Program Delivery.
Added 1 hour ago
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Assistant General Manager - Lupo Italian
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The Assistant General Manager contributes to the success of Banff Hospitality Collective by participating in the management of the daily operations of the restaurant, including the…
Added 1 hour ago
UH
Clinical Electrophysiology Technologist, Holter/Stress
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 1 hour ago
UH
Digital Technician (IT Service Desk Agent)
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Toronto, ON
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Added 1 hour ago
Partner Marketing and Events Lead
Dayforce
Calgary, AB · Kitchener, ON · Ottawa, ON · QC
…and AI-enabled campaign scale. The Senior Partner Marketing Manager will work closely with Strategic Partners, Alliances, Demand Center, Field Marketing, Revenue Development, Sales, Product…
Added 1 hour ago
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Team Lead
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- Full-time
…support to front line staff of the Outreach team and support the Program Manager in providing clinical and operational support during their…

RBC

Bilingual Fraud Advisor Advice Centre- EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

Must-have:

Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager

#ACDIPOSTINGS

#FRJobs

Job Skills

Account Management, Critical Thinking, Customer Service, Decision Making, Financial Services, Fraud Detection, Problem Solving, Relationship Building

Additional Job Details

Address:

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

Apply About employer

More about this job

Responsibilities

Engage with clients across phone and email channels to provide fraud advice, address immediate security needs, and recommend tailored solutions that help prevent losses. Resolve client concerns at first contact, collaborate with colleagues and partners, and follow compliance processes and controls to protect client and shareholder interests.

Requirements

Candidates must be bilingual in English and French, have strong interpersonal, communication, problem-resolution, and analytical skills, and be able to build rapport while identifying ways to mitigate risk. They must meet the role’s technology and confidentiality requirements and be fully flexible to work shifts Monday through Sunday, between 7:00 AM and midnight; contact-centre or financial-services experience is an asset.

Skills

Account Management
Critical Thinking
Customer Service
Decision Making
Financial Services
Fraud Detection
Problem Solving
Relationship Building
Communication
Interpersonal Skills
Risk Analysis
Client Protection
Bilingual Communication
Teamwork

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Stock Options
Training
Career Development
Coaching and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Fraud Prevention
Financial Services
Personal and Commercial Banking
Client Experience
Customer Service
Bilingual English and French
Risk Management
Compliance
Security
Problem Resolution
Contact Centre
Call Centre
Phone Support
Email Support
Relationship Building
Account Management
Critical Thinking
Decision Making
Teamwork
Metrics-Based Performance
Confidentiality
Client Protection

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