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Added 3 mins ago
SA
Customer Service Advisor
Steele Auto Group
Halifax, NS
- Full-time
Colonial Honda is looking for a Service Advisor to join our team in Halifax, Nova Scotia! As a Service Advisor, you will be the friendly face and dependable guide our clients rely on…
Added 3 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
AB · EDMONTON, Alberta
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 3 mins ago
RB
Client Advisor
Royal Bank of Canada
Carlyle, SK
- Part-time
· Track record in building rapport and maintaining client relationships within the financial or service industry
Added 3 mins ago
RB
Part Time Client Advisor
Royal Bank of Canada
Cowichan 1, BC · DUNCAN, British Columbia
- Part-time
Track record in building rapport and maintaining client relationships within the financial or service industry
Added 3 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Winnipeg, MB
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 3 mins ago
RB
Insurance Advisor Life, Health & Wealth
Royal Bank of Canada
Barrie, ON · Markham, ON · Mississauga, ON · Oshawa, ON · Toronto, ON · Vaughan, ON · ON · BRAMPTON, Ontario
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 18 mins ago
DG
HR Business Partner
DHL Global Forwarding
Montreal, QC
- Full-time
…join our team in Montreal or Mississauga. Acting as a trusted advisor to leaders, this role translates business priorities into practical people strategies and drives execution across…
Added 32 mins ago
HR
Style Advisor
Harry Rosen
NS · Toronto, ON · Cumberland
- Full-time
…retail and have the passion and ability to inspire exceptional service. As a Style Advisor, you’ll be responsible for building and developing a clientele that recognizes their key role in…
Added 33 mins ago
RU
ServiceNow Architect
RSM US LLP
Toronto, ON
- Full-time
…technology strategies. This role serves as a trusted technical advisor to clients and provides architectural leadership throughout the full lifecycle of ServiceNow implementations and…
Added 48 mins ago
FC
Conseiller en gestion de portefeuille de projets, des risques et des bénéfices
FOP Consultants
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
…Nous travaillons de concert avec nos clients afin d’offrir un service sur mesure qui répond à leurs besoins et leurs exigences opérationnelles. Grâce à son personnel compétent et qualifié,…
Added 48 mins ago
R
Client Advisor
RBC
Carlyle, SK
- Part-time
· Track record in building rapport and maintaining client relationships within the financial or service industry
Added 48 mins ago
R
Insurance Advisor Life, Health & Wealth
RBC
Saskatoon, SK
- Full-time
As an accredited Life, Health & Wealth Advisor (HLLQP/LLQP) you provide integrated life insurance planning and advice to your existing network of referrals and new RBC client acquisitions.…
Added 48 mins ago
R
Client Advisor
RBC
Kerrobert, SK
- Part-time
· Track record in building rapport and maintaining client relationships within the financial or service industry
Added 48 mins ago
Banking Advisor Trainee (Contract) - North Bay BBC
Scotiabank
North Bay, ON
…Banking Branch network, our focus is to provide exceptional service throughout the customer’s journey…
Added 48 mins ago
Senior Manager- Forensics- Assurance
EY
Toronto, ON
Develop trusted business advisor relationships with clients.
Added 48 mins ago
Manager- Forensics- Assurance
EY
Toronto, ON
Develop trusted business advisor relationships with clients.
Added 1 hour ago
EI
Brand Protection Advisor
Ecolab Inc.
Moncton, NB · Halifax, NS
- Full-time
Ecolab is seeking a Brand Protection Advisor to join its EcoSure division, an industry leader in food safety and total quality assurance. Our specialists are valued food safety & QA…
Added 1 hour ago
MS
Client Success Manager, Associate (Canadian Public)
Morgan Stanley
Calgary, AB
- Full-time
Interface with client contacts, financial advisor team, service center, and internal operations
Added 1 hour ago
J
COMMUNICATIONS ADVISOR
JobsMedia.io
Montreal, QC
- Full-time
Under the authority of general management, the communications advisor is responsible for
Added 1 hour ago
PW
Financial Advisor Assistant (LLQP Life Insurance licensed)
Personalized Wealth Strategies
AB · Edmonton, AB
- $25 to $35 CAD / hour
- Full-time
Join a close-knit, full-service financial planning practice in south Edmonton supporting clients with insurance, investment, retirement, and comprehensive financial planning needs. You'll…
Added 1 hour ago
LG
Seasonal Beauty Advisor - Part Time - Crossiron Mills
L'OCCITANE Group (B Corp)
Rocky View No 44, AB · Rocky View County, AB
- Part-time
- Temporary
Added 1 hour ago
Automotive Sales Advisor - Campus Nissan Victoria
The Jim Pattison Auto Group
Victoria, BC
…individual to join our Campus Nissan Victoria sales team as a Sales Advisor. If you strive to achieve excellence in customer satisfaction and relationship building, this opportunity is for…
Added 1 hour ago
C
Financial Advisor - CIRO-MFD/AMF (Urban)
CIBC
Richmond, BC
- Full-time
…management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for…
Added 1 hour ago
C
Financial Advisor - CIRO-ID (Urban)
CIBC
Richmond, BC
- Full-time
…management, financial services support, and exceptional client service. As a Financial Advisor, you’ll deliver on CIBC’s Imperial Service approach, acting as a single point of contact for…
Added 1 hour ago
A
Health & Safety Advisor
Agropur
Boisbriand, QC
- Full-time
Reporting to the Regional Health & Safety Manager, the Health & Safety Advisor will have the following responsibilities. This role offers the opportunity to join an organization undergoing…

RBC

Bilingual Fraud Advisor Advice Centre- EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Job Description

What is the opportunity?

You are a Bilingual Fraud Advisor within RBC Advice Centre as an RBC ambassador delivering an exceptional client experience. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways whether it is by phone or email. If you have strong analytical skills, are inquisitive and are passionate about delivering an exceptional client experience, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Mississauga, Toronto, Montreal, and Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role.

What will you do?

Engage with RBC clients through various communication channels to deliver an outstanding client experience helping protect our clients
Educate & provide advice to clients to meet their immediate security needs and provide tailored solutions to protect them and prevent fraud losses
Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners to work as one RBC
Contribute to team results by supporting all colleagues to be successful in meeting client needs
Cultivate and maintain relationships with partners to work as one RBC
Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests.

What do you need to succeed?

Must-have:

Must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)
Proven interpersonal, communication and problem resolution skills
Proven ability to build rapport while effectively analyzing and identifying solutions to mitigate risk and protect our clients
Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns
Full flexibility for a variety of shifts from Monday to Sunday, 7:00 AM to Midnight. Please note the department is open 24 Hours a day, 7 days a week.
Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.

Nice-to-have:

Experience working in a team and metrics-based performance environment
Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicable
A world-class training program in financial services
Excellent career development and access to a variety of job opportunities across business and geographies
Leaders who support your development through coaching and managing opportunities
Work in a dynamic, collaborative, progressive, and high-performing team.

RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager

#ACDIPOSTINGS

#FRJobs

Job Skills

Account Management, Critical Thinking, Customer Service, Decision Making, Financial Services, Fraud Detection, Problem Solving, Relationship Building

Additional Job Details

Address:

800 RUE DE LA GAUCHETIÈRE O, SUITE 4021:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-02

Application Deadline:

2026-11-19

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

Apply About employer

More about this job

Responsibilities

Engage with clients across phone and email channels to provide fraud advice, address immediate security needs, and recommend tailored solutions that help prevent losses. Resolve client concerns at first contact, collaborate with colleagues and partners, and follow compliance processes and controls to protect client and shareholder interests.

Requirements

Candidates must be bilingual in English and French, have strong interpersonal, communication, problem-resolution, and analytical skills, and be able to build rapport while identifying ways to mitigate risk. They must meet the role’s technology and confidentiality requirements and be fully flexible to work shifts Monday through Sunday, between 7:00 AM and midnight; contact-centre or financial-services experience is an asset.

Skills

Account Management
Critical Thinking
Customer Service
Decision Making
Financial Services
Fraud Detection
Problem Solving
Relationship Building
Communication
Interpersonal Skills
Risk Analysis
Client Protection
Bilingual Communication
Teamwork

Benefits

Bonuses
Flexible Benefits
Competitive Compensation
Stock Options
Training
Career Development
Coaching and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Fraud Detection
Fraud Prevention
Financial Services
Personal and Commercial Banking
Client Experience
Customer Service
Bilingual English and French
Risk Management
Compliance
Security
Problem Resolution
Contact Centre
Call Centre
Phone Support
Email Support
Relationship Building
Account Management
Critical Thinking
Decision Making
Teamwork
Metrics-Based Performance
Confidentiality
Client Protection

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