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Added 16 mins ago
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Sr. Specialist, Custom Client Analytics
Flywheel
Toronto, ON
- Full-time
We are seeking a Sr. Specialist to support and contribute to our Custom Client Analytics (CCA) solutions team. Reporting to the Director of the CCA consulting practice within Flywheel’s…
Added 16 mins ago
M
Client Support Specialist
Meltwater
Toronto, ON
- Full-time
Ready to explore the opportunity of Client Support Specialist in Meltwater? We’re searching for individuals like yourself to join our dynamic team and enhance our customer experience in the…
Added 16 mins ago
FH
Clinical Nurse Specialist (CNS) - Pediatric Population
Fraser Health
BC · Fraser Health, British Columbia
- Full-time
Fraser Health is seeking a dedicated and experienced Clinical Nurse Specialist (CNS), Pediatric Populations to provide advanced clinical leadership and nursing expertise across pediatric…
Added 31 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting,…
Added 46 mins ago
RB
Senior Contract Administrator – Linear Water/Wastewater
R.J. Burnside & Associates Limited
Stoney Creek, NB
- Full-time
We are seeking an experienced Senior Contract Administrator to join our Field Services team and support the delivery of complex water and wastewater linear infrastructure projects. This…
Added 46 mins ago
L
Community Specialist | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
…design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on…
Added 46 mins ago
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Spécialiste de l'Activation au détail - Kérastase & Shu Uemura / Retail Activation Specialist - Kérastase & Shu Uemura
L'Oréal
Montreal, QC
- Full-time
…des échantillons et le suivi des commandes avec le service client et la supply…
Added 46 mins ago
SR
Components Engineer / Specialist
STRIVE Recruitment Inc.
Burnaby, BC
- Full-time
The client is seeking a Components Engineer/Specialist to strengthen the reliability and scalability of their hardware products by providing technical oversight of electronic component…
Added 46 mins ago
EG
Business Development Specialist
Emterra Group
Oakville, ON
- Full-time
Working closely with the Commercial, Compliance, Operations, and Client Success teams, the Business Development Specialist will identify market opportunities, understand client challenges,…
Added 46 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…Mining teams, based out of Calgary. The Senior Cost Control Specialist will be responsible for providing hands-on cost control support and technical oversight across budgeting, forecasting,…
Added 1 hour ago
BC
Specialist, Broking & Placement - Real Estate
BFL CANADA
Langley (District), BC · Vancouver, BC · Langley, BC
- Full-time
We support our employees to shape their career by encouraging continuing education and investing in training and development.
Added 1 hour ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 1 hour ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…Mining teams, based out of Calgary. The Senior Cost Control Specialist will be responsible for providing hands-on cost control support and technical oversight across budgeting, forecasting,…
Added 1 hour ago
R
Programmatic Specialist, Advertising, Digital Services (Media Solutions) (Hybrid/Telework)
Radio-Canada
Montreal, QC
- Full-time
We are seeking a highly analytical and relationship-driven Programmatic Specialist to join our ad operations team. This role is crucial for maximizing the value of our ad inventory, with a…
Added 1 hour ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
…for working both independently and with the Senior Manager to support TD's M&A commitments globally, including acquisitions, divestitures and other strategic transactions, and to provide…
Added 1 hour ago
C
Client Engagement Associate
CIBC
Gatineau, QC · Les Terrasses De La Savane
- Part-time
…leveraging your knowledge of financial services products to support clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support -…
Added 1 hour ago
R
Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Accounts Payable & Expense Operations Specialist on behalf of our client. They’re expanding their team to meet growing needs, making this a unique…
Added 1 hour ago
B
Member Services Specialist
BCAA
Burnaby, BC · Claims & Evo Call Centre
- Full-time
As a Member Services Specialist at BCAA, you’ll be part of the team supporting Evo Members and helping keep their car sharing experience moving smoothly. You’ll provide friendly,…
Added 1 hour ago
RP
Director, Human Resources - CAN
RESA Power
Calgary, AB
- Full-time
…and non-union operations, develop the Canadian HR team, and support leaders through continued growth and change in a private equity-backed…
Added 1 hour ago
A
Traffic And Customs Coordinator
Actalent
Mississauga, ON
- $40 to $45 CAD / hour
- Contract
Support Traffic and Customs Specialists with transport invoice audits.
Added 1 hour ago
TM
Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
…relationships with stakeholders, partners, and community networks to support program growth, recruitment, business development, and…
Added 1 hour ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
We are seeking a Junior Forensic Engineering Specialist to join our Accident Reconstruction team in Oakville, ON. This is an exciting opportunity for a curious, hands-on individual…
Added 1 hour ago
FT
Head of Private Markets - Canadian Wealth Management
Franklin Templeton
Toronto, ON
- Full-time
…$280 billion in private markets assets, supported by leading specialist investment managers such as Lexington Partners, Benefit Street Partners, Franklin Venture Partners and Clarion…
Added 1 hour ago
TR
Open Text VIM Specialist (Contract)
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
- Full-time
Collaborating with the ERP Open Text Lead, the ERP Open Text Specialist is responsible for supporting the activities related to OpenText VIM build, testing, UAT, documentation, and support…
Added 1 hour ago
CC
Relationship Manager
Computershare Canada
Montreal, QC
- Full-time
…timely manner. In this role, you will coordinate all major client activities and services by interfacing with other members of the Client, operational units and the entire…

RBC

Bilingual Operations Specialist- EN

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 14, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

What is the role?

As an Operations Specialist within the CARDs EAC (Expert Advice Centre) Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast-paced team environment, we want to hear from you!

What will you do?

Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact
Utilize all available resources to deliver accurate and efficient problem resolution
Demonstrate strong analytical skills coupled with an innate ability to multi-task
Fulfill a variety of credit card-related client requests in a timely and accurate manner

What do you need to succeed?

Must-have

Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs.
Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client service
Ability to adapt and learn new skills
Technically Savvy i.e. troubleshooting, ability to learn new systems/applications
Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience
Available to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm EST
Please note that while this role is primarily work from home, it requires some days on site as determined by the business

Nice-to-have

Knowledge of RBC Visa/MasterCard products and systems
Previous call centre experience and/or processing centre experience
Previous experience in fast-paced Enhanced Performance Management environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, achieving success that is mutual.

Ability to make a difference and lasting impact
Work with a great and supportive team
French Language compensation available in applicable provinces
Flex shift which includes compensation for evening and weekend shifts

Job Skills

Additional Job Details

Address:

1 PLACE VILLE MARIE:MONTRÉAL

City:

Montréal

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-11-05

Application Deadline:

2026-11-14

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com</a/span>

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

Provide accurate guidance on credit card products, policies, and procedures to internal service partners by phone, resolving inquiries using available resources. Process credit card-related requests outside the phone role, meeting service-level agreements through timely and accurate fulfillment.

Requirements

Fluency in English and French is required, along with the ability to manage high call volumes, prioritize tasks, multitask, and deliver excellent service. Candidates should be adaptable, comfortable troubleshooting and learning new systems, and available for shifts within the stated weekday and weekend business hours.

Skills

English-French Bilingualism
Customer Service
Verbal Communication
Analytical Skills
Multitasking
Prioritization
Problem Resolution
Credit Card Product Knowledge
Policy and Procedure Guidance
Call Handling
Technical Troubleshooting
Adaptability
Learning Agility
Request Processing
Partner Relations
Time Management

Benefits

French Language Compensation
Evening and Weekend Shift Compensation
Flexible Work Arrangements

Visa sponsorship

Not detected in the job text

Keywords

Credit Cards
Credit Card Products
Credit Card Policies
Credit Card Procedures
Internal Service Partners
Customer Service
Call Centre
High Call Volumes
Problem Resolution
Analytical Skills
Multitasking
Prioritization
Technical Troubleshooting
Systems and Applications
Request Fulfillment
Service-Level Agreements
Partner Relations
English-French Bilingualism
Shift Work
Work from Home

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