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T
Représentant(e) Bilingue, Service Aux Clients / Bilingual Client Service Representative
TEKsystems
Montreal, QC
- $25 CAD / hour
- Contract
As a Customer Service Representative, you will be the first point of contact for clients, delivering a professional and positive customer experience through various communication channels.…
Added 9 hours ago
BB
Account Executive
Bosch Building Technologies North America
Toronto, ON
- Full-time
…achieving sales revenue goals, developing, and maintaining valued customer relationships, expanding the company’s current customer base, and developing and maintaining professional selling…
Added 9 hours ago
ZM
Bilingual Contract Specialist (English/French)
ZOLL Medical Corporation
Mississauga, ON · CA ON Mississauga
- Full-time
The Bilingual Contract Specialist provides essential administrative and operational support across the tender and contract lifecycle for ZOLL Medical's Canadian commercial operations. This…
Added 11 hours ago
CF
À La Recherche D’un(e) Représentant(e) Aux Ventes Internes
Columbia Forest Products
Saint-Casimir, QC
- Full-time
…The ideal candidate will have 3 to 5 years inside sales or customer service experience for a manufacturing company. The candidate will need to be bilingual (French and English, spoken and…
Added 23 hours ago
Bilingual Roadside Service Representative - Customer Service
Transportation Equipment Network - Canada
Moncton, NB
…North America, 24hrs a day, 7 days a week. We are seeking a new Customer Service Representative / Bilingual Roadside Service Coordinator (CSR) to join our main contact center in Moncton,…
Added 1 day ago
AI
Agent du Service a la clientele / Service BDC
AutoCanada Inc.
Laval, QC
- Full-time
…contact pour notre clientèle et jouerez un rôle essentiel dans l’expérience client. Vous serez principalement responsable des appels entrants et sortants, de la prise de rendez-vous au…
Added 1 day ago
KM
Représentant(e) aux ventes internes bilingue – Programmes gouvernementaux/Bilingual Inside Sales Representative, Government (Ottawa)
Konica Minolta Business Solutions (Canada) Ltd.
Mississauga, ON · Montreal, QC · Ottawa, ON
- Full-time
Added 1 day ago
GA
Referrals for Financial Service Representatives
Gatestone and Co. Inc
Brantford, ON · Belleville, ON · Toronto, ON · Montreal, QC
- $17 to $22 CAD / hour
- Full-time
We are currently accepting applications and referrals for Financial Services Representative positions. Candidates applying under this role may also be considered for other opportunities…
Added 1 day ago
GA
Bilingual Information Officer
Gatestone and Co. Inc
Toronto, ON · Montreal, QC
- $21 to $22 CAD / hour
- Full-time
Join the Gatestone Team for a rewarding and dynamic career! At Gatestone, we prioritize the customer experience, embodying it in everything we do. We are looking for motivated…
Added 1 day ago
M
Bilingual E-Commerce Control Auditor
Manulife
Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Manulife’s Customer Experience Investigation Services department, an industry leader in fraud prevention, is looking for a dynamic individual to join its team. This department is dedicated…
Added 2 days ago
UI
Store Manager
UAP Inc.
Ottawa, ON
- Full-time
Provide excellent customer service and support sales growth by working with the store’s team, the sales representative, and the regional management team
Added 2 days ago
MS
Representative, Customer Service - Voice
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Phone Channel serves as the primary point of contact for customers, delivering professional, solution‑oriented support through inbound and outbound calls…
Added 2 days ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Mississauga, ON
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 2 days ago
MS
Representative, Customer Service - Email
MEDITERRANEAN SHIP.INC.
Vancouver, BC
- $60,000 to $65,000 CAD / year
- Full-time
The Client Service Representative – Email Channel is responsible for delivering timely, accurate, and professional support by managing customer inquiries received through email while…
Added 2 days ago
V
Inside Sales Representative
Valinflo
Laval, QC
- Full-time
The Technical Inside Sales Representative is the first point of contact for customers on pricing requests, quotations, and order follow-up. The role requires a solid technical understanding…
Added 2 days ago
BC
Sales Development Representative (SDR)
Boast Capital LP
Toronto, ON
- $60,000 to $70,000 CAD / year
- Full-time
A consultative, solutions-focused approach to understanding customer needs, positioning value, and creating a positive prospect experience
Added 2 days ago
AI
Appointment Coordinator/Service Reception - Audi Winnipeg
AutoCanada Inc.
Winnipeg, MB
- $17.5 to $20 CAD / hour
- Full-time
As a BDC Service Representative in our bustling dealership, you will be the first point of contact for many of our valued customers, playing a crucial role in delivering exceptional…
Added 2 days ago
RP
Bilingual Customer Service Representative
Richards Packaging Inc.
QC · Lachine, QC
- Full-time
As a Customer Service Representative, you will play a key role in helping Richards Packaging Inc., achieve its objectives by managing all incoming customer inquiries related to products and…
Added 2 days ago
FE
Outside sales representative
Franklin Empire Inc.
Boucherville, QC
- $55,000 to $100,000 CAD / year
- Full-time
- Hybrid
Added 2 days ago
U
Customer Service Representative - Bilingual (French)
Uline
Cambridge, ON · Hamilton, ON · Milton, ON · Mississauga, ON · Toronto, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 2 days ago
GA
Regional sales representative - wholesale
Groupe axyon
Mont-Saint-Hilaire, QC
- $32 to $38 CAD / hour
- Full-time
- On-site
Added 2 days ago
A
Concierge - Bilingual Advisor (French) (Yaletown)
Aritzia
Vancouver, BC
- Part-time
…we deliver Everyday Luxury to the world. So much more than a customer care centre - hence the fancy name - Aritzia Concierge plays a pivotal role in the experience of our clients, providing…
Added 2 days ago
AT
Corporate sales representative
Arcane Technologies
Québec, QC
- $60,000 to $80,000 CAD / year
- Full-time
- On-site
Added 2 days ago
B
Senior Bilingual Contracting Representative
BMO
Toronto, ON · YNG
- Full-time
Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.
Added 2 days ago
BC
Bilingual Customer Service Representative (Permanent)
Bunzl Canada
Mississauga, ON
- Full-time
The Bilingual Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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