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Added 10 mins ago
M
Group Director, SEM
Monks
Toronto, ON
- Full-time
…fast-growing, innovative digital agency that is hyper-focused on client performance and…
Added 10 mins ago
EG
Marketing Program Specialist
Expedia Group
Vancouver, BC
- $65,500 to $92,000 CAD / year
- Full-time
You have at least two years of experience in consumer, retail, partner, or client marketing.
Added 10 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 25 mins ago
MB
Coordinator, Marketing
Maison Birks
Montreal, QC
- Full-time
Develop retail partner tools (launch decks, brand presentations, catalogs)
Added 25 mins ago
R&
Senior Business Analyst - Finance Transformation
Robertson & Company Ltd.
Toronto, ON
- Contract
Client: Our client is one of Canada’s leading financial services organizations, located in the Greater Toronto Area.
Added 25 mins ago
J
Electrical Mechanical Technician
Jule
Toronto, ON
- Full-time
Rapidly expanding client base in North America.
Added 26 mins ago
RB
Senior Payment Escalation Officer
Royal Bank of Canada
Vancouver, BC
- Full-time
Responsible for providing a high level of service and support to a global client base by consistently meeting measurable Service Delivery Standards.
Added 40 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 40 mins ago
IH
Community Mental Health Worker
Interior Health Authority
Trail, BC
- Internship
Interior Health and our partner agencies provide a range of mental health and substance use services for all ages. We strive to ensure that our services are welcoming of all peoples, gender…
Added 40 mins ago
OS
Employee Movement Associate
Opensity Solutions
Toronto, ON · Greater Toronto Area, Canada
- $25 to $29 CAD / hour
- Full-time
…experience for each employee. The Associate proactively anticipates client needs, providing thoughtful solutions and exceptional service with attention to…
Added 40 mins ago
G&
Principal Scientist, Bioanalytical R&D – LC-MS/MS Method Development
Groom & Associés / Associates
Laval, QC
- Full-time
Develop innovative analytical methodologies and oversee the implementation and verification of client methods.
Added 41 mins ago
A
Banking Relationship Sales Representative (Small Business Solutions) – Whitby Territory
ADP
Mississauga, ON
- Full-time
Our Sales teams are at the heart of ADP’s success. Every day, they earn client trust, solve complex business challenges, and build long‑term partnerships that help organizations thrive.
Added 41 mins ago
KS
Employee Movement Associate
K2 Services
Toronto, ON · BMO TORONTO
- $25 to $29 CAD / hour
- Full-time
…experience for each employee. The Associate proactively anticipates client needs, providing thoughtful solutions and exceptional service with attention to…
Added 55 mins ago
A
Account Executive, QC (Quebec City)
AMOREPACIFIC
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Pour donner vie à cette vision, nous nous engageons à respecter cinq principes fondamentaux :Le client avant toutÊtre les premiers et les meilleursCollaborer avec ouverture…
Added 56 mins ago
CB
Business Development Manager
CapWest Build
Vancouver, BC
- Full-time
Maintain and grow ongoing First Nations and Indigenous partner relationships
Added 56 mins ago
I
Client Onboarding Specialist
iQmetrix
Winnipeg, MB
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 56 mins ago
I
Client Onboarding Specialist
iQmetrix
Regina, SK
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 56 mins ago
I
Client Onboarding Specialist
iQmetrix
Vancouver, BC
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 56 mins ago
I
Client Onboarding Specialist
iQmetrix
Toronto, ON
- Full-time
Supporting account alignment. Partner with Account Managers and client stakeholders to connect launch activities to client goals. Communicate progress, flag risks early, and support a…
Added 56 mins ago
T
Customer Experience Associate - Riverview
TD
Riverview, NB
- Part-time
…refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer…
Added 1 hour ago
TS
Christmas Worker
The Salvation Army in Canada
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Prepare and distribute food hampers for clients and community partner agencies.
Added 1 hour ago
TS
Health & Safety Program Manager
The Salvation Army in Canada
Toronto, ON
- Full-time
By providing expert guidance, coaching, and client service to leaders and employees, the role helps mitigate risk, strengthen organizational accountability, and foster a culture of safety.…
Added 1 hour ago
IM
Record Center Specialist (Union)
Iron Mountain
Burnaby, BC
- Full-time
…and physically demanding handling, movement, and storage of client records and…
Added 1 hour ago
H
Senior Project Architect
HDR
Calgary, AB
- Full-time
…and Building Engineering market sectors. In this role, you’ll partner with project managers to support the planning, design, documentation, and construction administration of multiple…
Added 1 hour ago
BC
construction project manager
Bertram Construction (Ontario) Ltd.
Barrie, ON
- $78,000 to $120,000 CAD / year
- Full-time
- On-site
…partnerships, one quality project at a time. *Our Vision* To be the partner of choice for building solutions in our region ? we build where we live. *Our Values* Our work is grounded in…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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