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Added 4 mins ago
KS
Regional Sales Manager - Building Automation
Kinetic Search Group
Montreal, QC · Greater Montreal, QC
- Full-time
…and gas detection technologies is seeking a Regional Sales Manager to lead business development and sales growth throughout…
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EC
Senior Customer Success Manager, Defence
Esri Canada
Ottawa, ON
- Full-time
Esri Canada has an exceptional opportunity for a full-time Senior Customer Success Manager, Defence to join our Federal Sector team.
Added 4 mins ago
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Senior Customer Success Manager, Prairies
Esri Canada
AB · Edmonton, AB
- Full-time
Reporting to the Prairies Region Director, the person in this role provides senior‑level customer success and account leadership for complex, high‑value GIS customers. Operating with broad…
Added 4 mins ago
S
Senior Application System Analyst
Sobeys
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- Full-time
Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success.
Added 5 mins ago
Senior Group Underwriter, Quotes.
Equitable
Waterloo, ON
…our Group Underwriting team! The position is critical to our success. Join one of the region’s top employers and be part of something that truly makes a…
Added 20 mins ago
R
Portfolio Advisor, Portfolio Construction & Practice Management
RBC
Toronto, ON
- Full-time
You'll synthesize advice from firm investment groups (PAG, Alternatives, Global Manager Research, Mutual Fund Research, and strategy teams) into cohesive, practical guidance. The ideal…
Added 20 mins ago
W
Adjudicator
WCB-Alberta
Calgary, AB · AB · Edmonton - Central
- Full-time
Determine when claims may require further services or support from a case manager.
Added 20 mins ago
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Manager
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Hamilton, ON
- Full-time
- Temporary
Manager - Skills Training and Employment Pathway (STEP)
Added 20 mins ago
T
Senior Finance Analyst
TD
Toronto, ON
- Full-time
Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
Added 20 mins ago
T
Senior Business Process Analyst
TD
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- Full-time
Added 20 mins ago
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Equity Research Intern/Co-op
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Toronto, ON
- Full-time
Working closely with sales traders to support clients, assist with client requests, conduct day-to-day activities which facilitate client trading
Added 20 mins ago
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Data Scientist III
TD
Toronto, ON
- Full-time
Added 20 mins ago
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Community Mental Health Clinician
SHIPSHEY
Mississauga, ON
- $59,931.74 to $70,575.6 CAD / year
- Full-time
- Temporary
Reporting to the Program Manager, the Community Mental Health Clinician will be responsible for supporting and counselling clients experience mental health challenges in the community. The…
Added 20 mins ago
BC
Project Coordinator - Buildings East
Bird Construction
Winnipeg, MB
- Full-time
Assists with the preparation and execution of the overall work plan and project schedule under the direction of the Project Manager
Added 34 mins ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
Proven success in client-facing roles, with outstanding communication and interpersonal skills, as well as the ability to guide and influence stakeholders. A talent for building strong…
Added 34 mins ago
AS
Senior Project Manager
AgileGrid Solutions
Canada
- Full-time
…large-scale capital projects in mining or mineral processing. Proven success managing projects with a total installed cost (TIC) of up to $200 million is required. Candidates should have…
Added 34 mins ago
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Sr. Manager - RTL Design Manager
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Markham, ON
- $167,280 to $250,920 USD / year
- Full-time
We are seeking a highly motivated Silicon RTL Design Manager to join the Security IP (SECIP) Design team. The team is responsible for the architecture, design, implementation, and…
Added 34 mins ago
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Assistance Vice President of Client Success
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Toronto, ON
- $90,000 to $120,000 CAD / year
- Full-time
We are looking for a highly motivated Assistant Vice President of Client Success to support our continued expansion North America. This is a high-impact role focused on building and…
Added 34 mins ago
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Event Manager - North America Market
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Montreal, QC
- Full-time
As part of our Event Manager team, you will organise client events:
Added 35 mins ago
Principal Engineer / Design Manager
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The Principal Engineer / Design Manager is a key member of the senior leadership team on a Major Project, responsible for ensuring the technical integrity, coordination, and successful…
Added 1 hour ago
TC
Live-In Caretaker - Contractor Position
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Added 1 hour ago
Customer Service Representative
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Consult with customers on additional product options, involving the manager for complex opportunities.
Added 1 hour ago
Sales Associate
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Burlington, ON
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look…
Added 1 hour ago
TL
Account Manager
The Learning Network (TLN)
Remote, Canada
- Full-time
- Remote
…empower our team members to take ownership, build meaningful client relationships and make a direct impact on our…
Added 1 hour ago
NS
Junior Account Manager- Retail
NLI Solutions
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…management, retail and consumer products. The Junior Account Manager will work closely with Senior Account Managers and internal teams to support day-to-day client and brand needs,…

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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