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Added 4 mins ago
CL
Residence Services Representative
Campus Living Centres
Hamilton, ON
- Contract
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 5 mins ago
I
Client Administration Representative
Invesco
Charlottetown, PE
- Full-time
Prior work experience in a customer service environment is preferred.
Added 20 mins ago
A&
Brand Representative - CF Toronto Eaton Centre, Hollister
Abercrombie & Fitch Co.
Toronto, ON
- Part-time
Customer Experience: Provide warm, welcoming, and attentive service to all customers. Anticipate needs, initiate conversation in a comfortable and natural way, and offer product support and…
Added 20 mins ago
VC
parts technician
Vermeer Canada Inc.
Brampton, ON
- $45,000 to $65,000 CAD / year
- Contract
- On-site
Build a Career That Makes an Impact* When equipment is down, every minute matters. As a Parts Representative with Vermeer Canada, you will be a trusted resource for customers and internal…
Added 27 mins ago
CA
Customer Service Representative
Centennial Auto Group
Charlottetown, PE
- Full-time
Centennial Nissan is seeking a motivated and organized individual with a positive attitude and a genuine passion for delivering exceptional customer service in the automotive industry!
Added 30 mins ago
TP
Sales Representative
Target Products Ltd.
Calgary, AB
- $70,000 to $80,000 CAD / year
- Full-time
- On-site
…seeking a highly motivated & energetic *Consumer Products Sales Representative *for Alberta. We offer a competitive salary to commensurate with experience, an auto allowance, an excellent…
Added 32 mins ago
CO
Engineering Customer Experience Representative
City of Burnaby
Burnaby, BC
- From $34.25 CAD / hour
- Full-time
- Contract
- On-site
Added 33 mins ago
C
Financial Service Representative (Bilingual)
CGI
Toronto, ON
- Temporary
Previous experience in customer service, client support, contact centre, or a related environment.
Added 35 mins ago
MI
Rep, Territory Sales Canada
MasterBrand, Inc.
Regina, SK · SK · Saskatchewan - Field (ON)
- Full-time
Responsibilities: Outside Sales – Territory Sales Representative. As a Territory Sales Representative you will be responsible for growing and maintaining business in the Dealer and Home…
Added 35 mins ago
MI
Specialist, Environmental, Health & Safety
MasterBrand, Inc.
Winnipeg, MB
- Full-time
Typically, 1–3 years of relevant health and safety experience. Relevant co-op, internship, or equivalent practical experience may be considered.
Added 35 mins ago
C
Private Banking Advisor
CIBC
Ottawa, ON
- Full-time
…current accreditation and are in good standing as an Investment Representative (IR) with Canadian Investment Regulatory Organization - Investment Dealer (CIRO-ID) to support investments…
Added 35 mins ago
OC
Consultant
Optis Consulting
BC · Vancouver, Calgary, Montreal or Toronto, British Columbia
- Full-time
2+ years of relevant experience in a consulting/professional services environment, or the procurement department of a company.
Added 59 mins ago
CC
Assistant Route Service Sales Representative - Temporary
Cintas Canada
Toronto, ON
- Full-time
Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and…
Added 1 hour ago
Retail Associate PT/Casual - Winter 2026/27
Sunshine Village Corporation
Banff, AB
…Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too,…
Added 1 hour ago
S
Production Project Lead
Septodont
Cambridge, ON
- Full-time
…professionals and modern facilities, we deliver high-quality, customer-focused solutions to partners around the…
Added 1 hour ago
C
Environmental Health and Safety Manager (EHS Manager)
Celgard
Port Colborne, ON · ABSCA – Port Colborne Plant
- Full-time
Serve as representative for AKBSCA for Asahi Kasei America’s EHS council.
Added 1 hour ago
ZF
Manufacturing Engineering
ZF Foxconn Chassis Modules
Windsor, ON
- Full-time
…mechanical improvements to tooling and equipment. Conformance to customer requirements. Must have programming experience with Allen Bradley & Siemens PLCs, and FANUC…
Added 1 hour ago
CC
Driveline Technician
Crane Carrier (Canada) Limited
Hamilton, ON · Greater Hamilton (Burlington) Metropolitan Area
- Full-time
Experience in Customer Service and handling phone systems
Added 1 hour ago
A
Client Service Representative - Killam
ATB
Forestburg, AB · Killam, AB
- Full-time
Proven customer service and/or sales experience.
Added 1 hour ago
B&
Business Development Representative
Black & McDonald Limited
Kelowna, BC
- Full-time
…individual to join our team in the role of Business Development Representative…
Added 1 hour ago
CP
Delivery Driver CSR
CHC Paint & Body Shop Supplies
Oakville, ON
- $18 to $20 CAD / hour
- Part-time
- On-site
Delivery Driver/Customer Service Rep ? CHC Paint & Body Shop Supplies* CHC Paint & Body Shop Supplies is a fast-growing, innovative company proudly serving the Ontario collision repair…
Added 1 hour ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Hastings, ON
- $20.82 CAD / hour
- Part-time
- On-site
Added 1 hour ago
L
Holiday Customer Service Representative (Fixed Term)
LCBO
Harrow, ON
- $20.82 CAD / hour
- Part-time
- On-site
Added 1 hour ago
GT
Store Supervisor (Full-Time)
Giant Tiger
Sioux Lookout, ON
- $43,576 CAD / year
- Full-time
- On-site
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right price.We?re looking for friendly, motivated people…
Added 1 hour ago
GT
Cashier (Part-Time)
Giant Tiger
Peterborough, ON
- $17.95 CAD / hour
- Part-time
- On-site

RBC

Billingual Operations Representative

Calgary, AB, Canada
Vancouver, BC, Canada
Halifax, NS, Canada
Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 1-2 years of operational experience in the financial industry
Posting language: English
Posted: Oct 7, 2026

Original job description

Job Description

What is the opportunity?

Part of a team that is responsible for the ownership of end-to-end problem resolution for ATM's, VMS client/ Account manager support. Accounting Services activities and functions related to Accounts Receivable and Journal Entry as a Service. The role serves as the key liaison and point of escalation between business partners for problem resolution, service quality activities and related initiative implementation. Acts as Centre Expert for client and partner care issues ensuring identification of continuous improvement opportunities, development of action plans and solutions through established metrics and reporting processes.

What will you do?

ATM carts nationally, to be completed within SLA, working in collaboration with the 9 CSC’s.
First point of contact for all English and/or French support to execute on all centralized tasks for Cash Services Centre nationally, acting as a help desk for escalations providing telephone, email, and/or fax support (i.e. profile creation, login issues, cash order inquiries including missing parcels, late orders or discrepancies, investigations, etc.).
Administrative desk for daily activities (i.e. foreign order edits, coin desk, etc.) for all Cash Services Centre platforms (i.e. HSCP, Compass VMS, Compass Midas, etc.), including end of day (i.e. closing, shift end, daily activity, etc.).
GL reconciliation National support
Invoice support

Deliver an exceptional client experience by identifying the root cause of problems presented, and by educating the client and taking necessary reasonable steps to mitigate similar issues from arising again.
Escalate client concerns as appropriate to various partners such as Banking, IT, ACC's, and Compliance teams within Cash Services, in a timely manner while keeping stakeholders informed of next steps.
All responsibilities will be carried out in accordance with the RBC Code of Conduct, RBC Values, and Our Leadership Model and ensuring adherence to Privacy principles.
Incumbent will ensure our Key Performance Indicators are met by complying with all SLAs as established by the business
Adhere to Escalations protocols when required to minimize/avoid negative client impact/experience
Completion of all learning activity by the required date identified through onboarding and training process
Participate in creating/maintaining a positive team environment where team members give each other support and promote good morale and cooperation. Responsible for ongoing personal development and information sharing.

What you need to succeed?

Must Have

It would be strongly preferred for candidates to be bilingual in English and French.
1-2 years of operational experience in the financial industry
Sound knowledge of MS Suite products, Outlook, ability to navigate through several programs simultaneously
Knowledge of the Cash Services Centre's systems, platforms, and its functionality
Proven self-starter: can operate under ambiguity and work on tasks independently

Nice to Have

Knowledge of GL reconciliation.
Knowledge of ATM cart completion
Knowledge of IRIS, ATF, AML Sales Platform

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work

Job Skills

Communication, Critical Thinking, Customer Service, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Additional Job Details

Address:

180 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-10-07

Application Deadline:

2026-10-31

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

Apply About employer

More about this job

Responsibilities

The role involves end-to-end problem resolution for ATM and client accounts, acting as a help desk for English and French support. Responsibilities include GL reconciliation, invoice support, and ensuring adherence to service level agreements and privacy principles.

Requirements

Candidates must have 1-2 years of operational experience in the financial industry and proficiency in MS Suite products. Bilingualism in English and French is strongly preferred, along with knowledge of Cash Services Centre systems.

Skills

Communication
Critical thinking
Customer service
Operational delivery
Process improvements
Time management
Bilingualism
Financial industry operations
MS Suite
Outlook
GL reconciliation
ATM cart completion
Problem resolution
Help desk support

Benefits

Bonuses
Flexible benefits
Competitive compensation
Commissions
Stock
Coaching
Training program
Flexible work/life balance

Visa sponsorship

Not detected in the job text

Keywords

ATM
Accounts Receivable
Journal Entry
GL Reconciliation
Cash Services Centre
HSCP
Compass VMS
Compass Midas
IRIS
ATF
AML Sales Platform
SLA
Financial Services
Help Desk
Operations
Banking
Compliance
Data Entry
Client Experience
Reporting
Metrics
Problem Resolution
Administrative Support
Foreign Order Edits
Coin Desk

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